Beach Apartments In Newquay

Reviews

What our customers say about their holidays

• Vickie - Verified booking

  We had a great stay at 16 Ocean Heights.

  The location of the house was good and we didn't need to use the car at all during our stay. The beds were really comfy and the kitchen well equipped. Could do with a full sized dishwasher for 6 guests as we were having to put it on couple of times a day. The house was cleaned to a good standard. Areas to improve on: the wheelie bin was overflowing when we arrived and the seagulls made a right mess of it. This should have been removed before we checked in and wasn't very nice to have to deal with, but was sorted quickly when we called up the agents. There is still a slight drains smell from the downstairs toilet, but we left the extractor fan on and it was not very noticable. Certain areas needed some maintenace (paint peeling off the ceiling in en-suite shower, weeding in the back garden, rust on radiator in downstairs toilet). I would recommend this house and would stay there again as none of these things had a negative imapct on our stay. It was good value for money in a very overpriced area.

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• Mandy - Verified booking

  I read the reviews when I booked this property and they were good.

  I then read them about two weeks before I went there were a couple of reviews stating there was a terrible smell in the house. We’ll we walked in and straight away we were greeted with a combination of damp and sewerage and air fresheners obviously trying to mask the smell. The shower leaks. The windows on the front of the building have been leaking for quite some time the windowsills are expanding due to absorbing the rain water and the carpet was wet on the front first floor bedroom and was probably contributing to the smell. The downstairs toilet stinks of sewerage. The pans in the kitchen are not fit for purpose. I was informed the week before I went that the dishwasher was broken and it would be replaced while we were there it wasn’t . So we were not able to use that facility. Very unhappy that I paid over £1000. Complained and was basically told because I didn’t report it whilst there they were not able to sort the issues so they were not going to do anything.

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• Sally - Verified booking

  Dirty floors on entry also table dirty Weeds in garden 2-3ft high Dodgy balcony ...

  Dirty floors on entry also table dirty Weeds in garden 2-3ft high Dodgy balcony very dangerous Smelly sewage mouldy damp downstairs toilet Not enough toilet roll, only 1 black bag for kitchen bin Dirty and dusty mirrors No hairdryer Overflowing shower - dirty plug hole, which then broke and we couldn’t use for 2 days Faulty dishwasher (F2) couldn’t use Kick board hanging off Overflowing sewerage in drain outside Blood on sheets (top bedroom) Not enough seating in living room for 6 people Crumbs and food under sofa cushions No bins in bedrooms Twin room - all pillows dirty under pillow covers and stain on mattress covers when we took off the sheets to leave

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• Michelle - Verified booking

  This is the fourth time staying here.

  As always doesn’t disappoint. The house is in the perfect position to the town and beaches. There’s everything in the house that you need. You get a welcome pack with coffee, tea etc (please put a decaf option in). You can take 2 dogs with you which is perfect for us. My only negative comment is that the guttering is broke and when it rained it was very noisy pouring through.

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• Ruth - Verified booking

  The property was as listed there could just have been a few improvements.

  The pans were not in good condition there was no iron or ironing board the shower over the bath made the bathroom very wet and no bath mats as we had children and an older person it was slippery. We also found dog treats on the floor in the top floor bedroom so don't think there is much cleaning being done after the guests leave

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