Christmas Villas In Scotland

Reviews

What our customers say about their holidays

• Paul - Verified booking

  Let me start by saying what an amazing place Heilan Roo is.

  When you first arrive, the property looks as amazing as the pictures portray, especially if you arrive at dusk as we did. The house is very spacious and has two adjoining open plan living spaces. One we used during the day with a large leather corner sofa overlooking the front of the property and the other an entertainment area sharing it’s space with the kitchen and dining table. All the rooms are furnished to a high standard with quality furniture, paintings and hand made decorations in each room. The kitchen is well stocked and has everything you could ever need. Nothing is missing and you won’t need to bring anything with you. The gravelled garden was beautiful with its waterfalls that lit up on an evening and made for a fantastic place to relax in the log fired hot tub at the end of the day. We didn’t use them, but there was also a BBQ and fire pit which would make for a great place to spend your time in the summer evenings I’m sure. Elaine had put together a welcome basket with a number of goodies to welcome us. Both before and during our stay she was very attentive, offering tips on the hot tub, EV charging and places to eat and visit during our stay. Pitlochry itself has plenty of places to eat and visit and we followed some of Elaine’s recommendations by eating at McKay’s and The Old Mill. We also visited the Dam and Salmon Ladder which were free to access. A short walk from the house is the Killiecrankie Visitor Centre and Jacobite Cafe where you can grab a cake and coffee before walking the River Garry all the way to Pitlochry and/or visit the Soldiers Leap. Heilan Roo is a stunning property and located in a fantastic location. You really couldn’t find anywhere better to stay and we couldn’t believe our luck in being able to book it. We will definitely look forward to coming back again in the near future.

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• Carolyn - Verified booking

  We arrived at Cairnhill Cottage on the Friday in May.

  We were without central heating AND hot water from the Tuesday. Only enough logs to make a fire one night. Hand to boil the kettle to wash. Reported but they could not fix it. So by the time we left the following Friday, it still wasn’t repaired. The cottage was still without heating and hot water. The cleaners turned up, we explained the situation and they would either not clean or do so without hot water!! The greedy owner STILL. proceeded with the booking the week after us, knowing that the property wasn’t fully compliant. And guess what, it wasn’t working all week because the owner accidentally messaged us the following week apologising that they were without heating and hot water. And even worse LIED stating “don’t know what has happened as it’s never happened before!” Really, as it did the week before. After the holiday, we messaged Sykes for help. Explained the situation. Explained that one of the elderly members of the party who suffers from COPD had taken very poorly after the stay and both kids had a serious cold. They refused any help and hid behind GDPR. Tried to engage with the lady who was the point of contact (but allegedly not the owner) upon our return. Abrupt; un-cooperative and then blocked my number. Claimed the owners pay Sykes to deal with such issues. Sykes claim it’s the owner’s responsibility. Don’t normally leave such scathing reviews and had Sykes and/or the owner engaged then I may not have. However this is customer service at its very worst. Book at your peril.

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• Patricia - Verified booking

  A Perfect Slice of Heaven Our stay at Heilan Roo in Killiecrankie was nothing short of exceptional.

  From the moment we arrived, it was clear that this holiday home is a cut above the rest. The house was immaculate, reflecting an impressive attention to detail that made us feel comfortable and welcomed instantly. Every room was spotless, beautifully decorated, and equipped with all the amenities we could possibly need. The location of Heilan Roo is absolutely stunning. Nestled in the heart of Killiecrankie, the surrounding landscape is nothing short of breathtaking. We found ourselves immersed in the natural beauty of the area, with scenic views and peaceful surroundings that provided the perfect backdrop for a relaxing getaway. Whether you’re looking to explore the local trails or simply enjoy the serenity, this location is ideal. Elaine and Roo, our hosts, could not have been more accommodating and helpful. Their hospitality truly made our stay special. They went above and beyond to ensure we had everything we needed, offering valuable tips and recommendations that enhanced our experience. Their warm and friendly approach made us feel right at home. We wholeheartedly recommend Heilan Roo to anyone looking to escape to a little piece of heaven. It is the perfect retreat for those seeking a combination of pristine accommodation, stunning location, and outstanding hospitality. Our time here was unforgettable, and we can’t wait to return.

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• Daniel - Verified booking

  Sorry we forgot to write in the visitor's book.

  I had meant to as our stay was excellent! Putting aside the wonderful location, the accommodation was very clean, well maintained and very comfortable. The owners clearly put a lot of effort into maintaining the upkeep of this lovely cottage. The information book was very informative and up to date. A great win were the swings, games room and golf clubs! The children loved these! The only 2 minor things worth mentioning was a lack of hairdryer in the downstairs bedroom (presumably it has migrated somewhere else) and I could not find a peeler- again presumably this has migrated somewhere else! I would highly recommend this cottage to friends and family and would definitely return again. It seemed to have the personal and loved touch which is important for me and my family. I appreciated the handwritten card for us and the milk to get us started! Thank you so much!

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• Carla - Verified booking

  Heilan Roo was everything we could have hoped for and more.

  Elaine had left us the most wonderful hamper, and had even gone the extra mile, by decorating the table with a “Happy 21st” birthday balloon for my daughter whose birthday we were celebrating. She was even so kind as to leave a gift and card for her, which was a lovely added touch. Heilan Roo definitely delivers on luxury, and we were fortunate enough to have fabulous weather over our weekend stay, which allowed us to use the beautiful outdoor space, which has been respectfully landscaped to allow you to be totally absorbed into the natural surroundings, allowing us to totally relax. We organised a private chef and a beautician during our stay, and again, the property lends itself well for both experiences. The kitchen is particularly well equipped. I would highly recommend Heilan Roo to anyone looking for a luxurious break, and we will definitely return.

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