Dog Friendly Cottages in Ceredigion

Reviews

What our customers say about their holidays

• Jeannie - Verified booking

  Stay at y Cartws 2nd to 9th September 2023 Firstly, it’s fair to say that the accommodation is satisfactory, although basically equipped, with old-fashioned appliances and no dishwasher.

  The cottage itself is semi-detached and the particulars carefully avoid mentioning that the other half is occupied by a small but busy dental practice. This means that there is a steady flow of patient’s vehicles coming and going every half hour or so. If the car park is full, they leave the car right by the ‘outside seating’ area. This is a factor that should be born in mind particularly for families with small children or dogs and should be made clear in the cottage particulars so that potential customers can make a decision in advance whether or not to book. The outside seating is attractively constructed from horse shoes but is extremely uncomfortable, lacking cushioning or a glass top for the table. Opposite to the cottage, there is a small walled patch of grass, along side a disused greenhouse, which would make an ideal and safe garden but it seems unlikely that the owners could be bothered to set it up and probably too mean to buy furniture for it! The owners’ 2 small terriers spend a good part of their day yapping, fairly annoyingly. They are not restricted so come around and scrounge if you are eating outside. Also, if the door is open, they will go into the house. Fortunately, our German shepherd is very amiable. Others may not be so accommodating? The most inconveniencing problem was with the cooker. The main oven had been dismantled so was unusable! One of the control knobs was missing. Only half the grill worked and the indicator that is supposed to be behind the control knob was absent so trying to set the correct heat was guess work. It was also prone to cutting off part way through food preparation. At this point, it won’t restart so your food is ruined. The hob top is also unreliable and just cuts out without warning. We contacted the owner about this on the Monday morning. He seemed concerned and promised to get his wife to call us. She didn’t! So on Wednesday we tried to call her direct. She didn’t answer so we left a comprehensive message on her voicemail. This solicited no response whatsoever. Plainly, if you have a problem at y Cartws, you’re on your own! Later, we discovered that there had been several complaints about the cooker going back over a year! There is no excuse for this. Electric cookers are not expensive or difficult to install. Clearly, the owners are more than happy to take your money but are much less willing to spend any! Without a properly working cooker, this house should not be on the market! Finally, everyone gets complaints from time to time. However, it’s the way that you handle them that counts. Ignoring them just serves to make customers even angrier!

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• Sarah - Verified booking

  Fern Cottage in Aberporth is lovely, offers nearly everything you need for a great holiday.

  The house is nicely decorated, and included all the facilities most people would need to make an enjoyable stay. The safe enclosed garden is a superb extra. The fact that no where in the village is that far to walk is also a real bonus. We did have some problems with the shower head (needs a new fitting to make it stay upright) but we were able to still use it during our stay. It might also be worth the listing stressing to anyone booking the cottage that the short walk up and down the hill to the beach/ local pub/car parking area might cause some people with mobility problems or families with small children an issue. We were okay with this but with no pavements and a reasonably steep hill to walk up we would expect anyone arriving without knowing this might be surprised and it could ruin their stay (although they ought to be aware before booking they are holidaying in scenic Wales) It's a shame that there are still regulations around the previous visitors book as we have been on UK cottage holidays for over 30 years and always find these a first stop in arrival as they are a very useful addition to help quick navigation to best places to visit/eat/shop in the area we are staying. Our stay was so enjoyable it left us knowing we will be booking to stay in that area again in the future.

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• Ben - Verified booking

  The cottage was not clean when we arrived.

  The problems were as follows: The cleanliness problems are as follows: - Black Dog Hair on Floor - Black Dog Hair in Bath - Black Dog Hair on Childs High Chair. - Floor Generally Filthy (Daughters Clothing on the Knees and legs went from White to Brown in 2 hours) - Dust on Lampshades collected with hair. - Dirty Bowl left under Sofa. - 5 Dog Poos left in the Garden (we checked when we arrived) - Crockery requires a clean before every use. More general problems include: - The shower Head does not retain its position. This is an easy fix. - The shower Shelf is Broken. This is an easy fix. - The drawer in the Kitchen (R of the Dishwasher) is broken. This is an easy fix. - There is Black Mould/Damp in the Master Bedroom which is where the cot is. This is noxious and needs to be dealt with and not hidden behind furniture. We told the owner and they had the cleaning company contact us. The cleaning company made 1 slot available on Monday which was not possible as they demanded we not be present in the cottage at the time and our 1-year-old knaps between 0930 and 11. They offered 1000. I was not prepared to spoil her day so I did a full clean myself on Sunday morning.

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• Anna - Verified booking

  When we arrived the cottage was filthy, dog hair everywhere and used bedlinen and towels.

  We asked for help and messages showed they had been read but we got no response. It was really upsetting, especially for our children. We had to clean the bathroom and strip the beds ourselves and organise to borrow bedlinen. This isn't what we should be doing on our holiday! We weren't able to enjoy the property as described for the first 2 days, but are still waiting for any compensation. The outside bins are over-flowing, the kitchen oven, microwave and cupboards have not been cleaned at all, cushion covers all need a wash, the bath plug doesn't work and basics such as tea, salt, toilet paper weren't provided. I have never experienced anything similar in many years of visiting West Wales. I have photos evidencing all of this. I truly can't understand not apologising or providing compensation. They haven't even bothered to return the bedlinen we borrowed yet and we are expected to keep using our time to chase. We have clearly not received the service we paid for and will be pursuing the matter if required. Everyone should receive a clean, comfortable welcome to start their holiday and if problems occur they should be communicated and addressed swiftly.

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• Linda - Verified booking

  The cottage was stunning.

  Impressively clean. Very handy to beach. Lovely facilities. Netflix a bonus. Lovely thought leaving milk and tea and coffee. Loved the big bath. :). Nice to have stunningly white towels too. A couple of slight negative things which I thought of:- The garden was said to be secure. There were large gaps between the wood fence strips. This was filled in by a piece of wire. Unfortunately my one dog is small and could easily get out (which he did the first day/ not far though). I would suggest you chicken wire the fence to make it fully safe. There was also quite a lot of dog mess - mostly hidden under the tree and round edges/ obviously someone had had a dog there with an upset tummy :( (we picked it all up) the main grass was fine. The only other negative was the white owl kitchen door knobs kept falling off...... Otherwise THE PLACE WAS SUPERB - WE DIDNT WANT TO LEAVE.

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