Villas In Durham

Reviews

What our customers say about their holidays

• Richard - Verified booking

  Light, roomy and very quiet flat.

  We were met by Nigel who explained parking and keys for internal flat door, external doors and entry security gate for the parking. The facilities that we used (shower was excellent) were fine although couldn’t find instructions for microwave. A bit of guess work required. The entry door to the flats, from the road side, was of course meant to shut automatically but rarely did, which was concerning. We phoned Nigel to let him know. The 13 tog duvet was too warm for us but the bed very comfortable. Dining chairs had to be used carefully, as they were on a sprung half swivel, which returned to central point and could catch the back of your legs when getting up . Every self-catering place that we have used, has always provided hand washing liquid. Thankfully the excellent local shop is very near. We were able to purchase hand washing soap and even newspapers. Once again, in every self-catering place, that we’ve stayed in, they have had a useful visitors book, games, books and a bottle of wine, biscuits, crisps, a pint of milk etc but disappointingly not here. We were very impressed with the bus service to Durham and Newcastle. Going out each day we were reassured that our car was safely parked, outside the flat, all week!

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• Lesley - Verified booking

  Exceptionally clean and tidy accommodation in nice setting.

  Very well organised, immaculate grounds. Felt very safe in terms of potential transmission of Covid 19. Parking good. Owner on site and available, very friendly - but not intrusive. Everything looked newly decorated and all furnishings including those in the kitchen were pristine. There were a few things which would improve the experience - but none would prevent us from staying again. These include: Lounge much smaller than looks on pictures with TV set way too high in wall to be watched comfortably - usually not an issue for us, but with poor weather it presented a slight problem. Only one tea towel and one towel per person which may have been deliberate due to current infection risks - and may have been indicated in blurb about property, but if it was I missed it. No washing machine/drying facilities other than heated towel rail. No dishwasher - which was not a problem and certainly not a deal breaker, but surprising given amount of space available in the kitchen. Fridge and freezer way too small for 6 people (total number of potential guests). If some of these suggestions could be taken on board , we would give the facilities a 5 star rating.

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• Joanie - Verified booking

  We were greeted on arrival, after a long 8 hour drive, by a lovely couple who opened the cottage and gave us a pint of milk.

  They are there if you need them but otherwise you are left alone. Bags are provided for the kitchen rubbish and collected daily if put outside. There were tea bags, coffee and delicious, quality biscuits to welcome us. The cottage was roomy, warm and comfortable for a cold November. The area is very quiet, horse in a field in one direction and cows and sheep in others. A very rural area with just a country road passing by. The village of Sherburn with Coop, post office and wonderful bakers is nearby and a sizeable village shop in Ludworth, even nearer in the other direction. There was just two of us but the cottage sleeps six and we could choose our bed! A double and a twin are upstairs with lovely views over the countryside. The double has an ensuite with sink and toilet. The bathroom down stairs is a good size. The whole place is tastefully decorated and very modern, it is spotlessly clean. Plenty of good towels match the bathroom decor. We were very contented there. The couple came out of their cottage in the same grounds to say goodbye when we left at 7am after our 12 night stay.

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• Nina - Verified booking

  We had an absolutely wonderful stay.

  The information pack we received prior to arriving was brilliant. The cottage itself was gorgeous, had everything you needed and more, plus some surprise goodies on arrival. The owners have thought of everything and the little details and extras made the stay so pleasurable. There is only 1 tiny thing I would suggest: bigger towels. I couldn’t wrap the towel around me, and with a father-in-law in the house it was a bit restrictive and felt I had to dress and undress in the bathroom. However the towels you did have were so soft a fluffy, they felt so luxurious. All 3 bedrooms are spacious and have very comfy beds. The living space downstairs was cosy and comfortable and the garden was lovely. The kitchen was so well equipped and had everything and even more than I have at home! There is a little park just at the end of the road which was a highlight for our daughter as we could easily pop to it in the morning and evening. Overall it was a wonderful stay in a fabulous cottage, the owners have thought of everything and should be really proud. We would highly recommend Falcus cottage.

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• David - Verified booking

  Even the Premier Inn provide hand soap!

  Difficulty of stairs should have been mentioned in description. We had a real performance to guarantee that the toilet seat had been fixed before arrival. Furniture needs updating or replacing, springs coming through king sized mattress and dining chairs. Bedside tables only low boxes. Sofa too wide and low, cushions too soft. Nowhere comfortable to sit. Equipment not working e.g. radio and hoover. Claims to be dog friendly, many notices up prove not so. Items provided such as washing up liquid, loo roll, washing liquid etc.very cheap. No extras such as cling film or foil. Food from previous guests left in cupboard. Only one hand towel per floor and only one tea towel. Overall felt very cheap, which is a shame because it is a beautiful property in a fantastic location. The finishing touches let it down. It felt like the owners were just trying to make as much money as they could out of you. We do appreciate that it is a business, but there was a distinct lack of customer service.

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