Cornwall Cottages with Hot Tubs

Reviews

What our customers say about their holidays

• Katarzyna - Verified booking

  Reception feedback Reception on site - not pleasant and not willing to help.

  I have been challenged for face covering despite being exempt and wearing bracelet but the receptionist who did not wear the face mask herself. On the question why am I being challenged she said "my boss told me to do so". When Ive asked either she understand the law and either she is not allowed to ask me this question - she didnt bother. When Ive asked why she is not wearing one, she said "my boss told me not to wear one as Im behind the window" - what a joke. Phones were down with no information to customers at all. It was the hottest week in the UK but we were unable to use outside swimming pool because some filter got broken. absolute joke to dont have a critical spares on side in case of any issues. The reception seemed not bothered at all and only displayed the notice that swimming pool is out of order without any indication how long this will take. Nobody on arrival. Unable to find property we booked. Went to pub to ask the question and yet rude woman asked me to leave because she is not reception and she could help if I tell her where do I stay (haha) which I didnt know from Sykes booking. Left and avoided the place. Property - owner feedfback Property itself great fit for our family. Very well equipped home. The frying pans were out of use but after communicating with the owner, I had replacement within hour (yes! within an hour). Owner very amazingly supportive, directed me to the property as Sykes booking website has failed to provide clear details how to find the property. Paul - the maintenance guy very friendly, came and resolved heating issue for me. He meant to come every day to clean the hot tub but he has not arrived in last 2 days - pity. Location amazing, quiet, green in the middle of nowhere really but with 25min drive to the beach. Local towns lovely (Looe charming). It was amazing stay! Id recommend 100%.And owner first class as I said - very supportive! Dont bother with reception and pub - you dont need them to have a lovely holiday !!

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• Suzy - Verified booking

  Had a lovely stay at Penlaurel.

  Very comfy and plenty of space to relax, cook, or enjoy the lounges in. Also a nice welcome of bubbly & chocs. The garden was large but due to some wet weather I found some flagstones very slippery underfoot. I kept my dog on his stretchy lead as parts of the garden seemed less secure for my dog and animals were entering overnight and toileting. However the garden is so big, my dog still had plenty of space to play in. The hot tub was large and welcome after a day of walking and exploring Cornwall. The hot tub is set back in amongst trees and shrubs, which was nice and private. But as the light fades in autumn we found there was not enough garden light to clearly see the entrance to the hot tub and tripped against steps partially hidden by an overgrown bush on the first night. Defo grab a torch from the property or use the one on your phone if going into the hot tub during the evenings. A garden broom would be useful so visitors can sweep away fern leaves etc away from the hot tub as we tracked some back into the house. On the last morning I found the neighbours gardener in our garden using an electric saw at height chopping down tree branches, with our side gate open. Thankfully my dog was on his lead, or he would’ve run straight out of the gate. The bloke didn’t seem remotely concerned with his behaviour and I had to quite firmly tell him to leave and shut the gate. He hadn’t even knocked at the property to ask if it was ok to come into the garden. I was fuming. I would recommend a lock for the gate to prevent another near miss. Overall we had a fantastic time, in this beautiful property. It is well located for visits to Tintagel, Bude, Padstow, Bodwin moors to name a few. I would recommend.

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• Natalie - Verified booking

  We were sceptical about the property based on previous reviews, but were pleasantly surprised when we arrived.

  The house was clean on appearance, but having 2 young grandchildren with us, we did have to hunt for lost toys under furniture etc throughout the week - and I would say these were not pulled out and hovered under/ dusted for some time! Though this did not impact our stay. I think important for the owners to know. The hot tub is definitely not being maintained properly. We have a hot tub at home. It appeared clean (apart from a few bits of debris/sand which you’d expect) but after just one use , the water started to go stagnant (green and smelly!) on Sunday / Monday. My husband checked and cleaned the filter (it had clearly not been cleaned for a considerable period of time) and we brought some chlorine with us from home (based on previous reviews) so were able to use again the next day! A contact number for the maintenance people or advice in the property booklet and access to chemicals would be helpful here! Every other property we’ve stayed in send out a maintenance clerk to check the levels at least once during our stay. Again did not impact our stay, but I’m not sure what agreement the owners have but worth checking? Being Christmas and a large family we had a LOT of recycling. We tried to take it to the local recycling centre but as non residents were not permitted to use the facilities. Again some information on where to leave this in the handbook would be helpful here. Other than these few things, the house was well decorated with lovely furniture, and kitchen had everything we needed. Great location!

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• Darren - Verified booking

  The property is in a great location, but sadly let down by a few things.

  It's situated in a quiet road, within walking distance to the pub and beach, it's very secluded with the back garden backing onto fields and you can just about see the sea from the bedroom windows. But there are a few things that need addressing which you can see from other peoples comments this year. The property for us was clean, apart from the hot tub which we're not sure was emptied before our arrival. We arrived just after 3pm and it was already at 40 degrees so from the previous checkout at 10am that is very quick to get it up to temperature. There were scum marks around two of the headrests which we cleaned ourselves but over the week the whole tub started to look dirty and you could clearly see where I had drawn lines in it. I would query the chemical levels and certainly nobody came back to check it during our stay. The hot tap in the kitchen definitely doesn't work, we could only get cold water out of it and then we noticed a big puddle from the unit in the cupboard underneath the sink so stopped using it and used the kettle instead. And the rubbish bin was completely full when we arrived, we put the bin out as requested but it wasn't collected so we had to leave all our rubbish in a bag in the utility. The owner has responded and addressed comments throughout the year which is good and I think if they give it some love over the winter and make it feel a bit more homely then it could be great. We would consider it again but only once the scores & comments have improved.

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• Carl - Verified booking

  You approach on a narrow road with no passing places, I imaging in summer this would be pot luck to whether you'd meet another car and have a 500m reverse or not!

  One parking space on an incline, which was often parked in by others. Outdoor decking is dirty, covered in debris which has not been cleaned since autumn. The banister on the desking is rotten and would probably snap if you were to lean on it. The chairs and table outside (on both decks) are dirty and rusty. Windows are filthy, both internal (covered in previous dogs slaver) and externally. Moving into the property, sofas are damaged and worn, general cleanliness is shocking - large clumps of previous dog hair, dirty/dusty skirtings, marks on walls and furniture, sand on floors, stairs carpet dirty and stained. TV in main lounge does not pick up most channels - had to change remote batteries. In kitchen ceiling spot lights not working, fridge has a damaged seal so struggles to cool, oven has had all symbols rubbed away so difficult to use. Kitchen window and blind are filthy, kitchen door handle broken. Outdoor area to rear was covered in leaves, twigs and general mess. Door leading to this area had a broken handle. Hot tub cover was covered in bird mess... luxury this area was not! Upstairs, again floors, windows and furniture dirty. Bed was 'okay' I'm not sure its a kingsize though like advertised - two singles pushed together. Main bedroom door handle broken so couldn't close door - balcony out of bedroom glass railing was filthy and seats were rusty. The house in general could do with a good clean and refresh. Overall disappointing!

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