Villas In New Forest

Reviews

What our customers say about their holidays

• Andrew - Verified booking

  Looks can be deceiving - this property isn’t like the perfect pictures shown.

  We had no heating for 2 nights, it then took another 24 hours to warm through. Not good enough when heating is covered in the cost and an 83 year old was the ground floor resident. Malfunctions can’t be helped but the situation was made worse when after a conversation with the engineer on the Monday, it was clear this was a known issue. We were advised they would ‘try’ and get an engineer out on the Monday if not the Tuesday of our stay (we arrived Saturday). There was no ‘try’ required, he was already booked to come out when some parts were available having been at the property the week before. After WE requested, we were provided with 2 small electric heaters which helped take some chill off but didn’t heat a property of this size as required. We sat wrapped in blankets confided to the dining room so the downstairs bedroom could also benefit from a heater and we had no heat upstairs, all of which resulted in an inability to dry anything like towels and soggy clothing after heavy rain later on the Sunday. We feel we should have been made aware of this issue so we could of made an informed decision as to whether to proceed with our stay. The upstairs bathroom had a filthy mould rimmed shower tray, damp stains on the wall from the roof window and someone else’s hair in the bath. The heavy glass doors didn’t close correctly between the entrance hall and dining room. There were multiple bulbs out - 3 out of 6 in the master bedroom, 1 in the kitchen and only 1 light in the back garden worked which made for a near death trap with significantly wobbly patio slabs, fallen bricks from the dwarf wall, a step and the jungle of a garden. A shrub covered the kitchen window making it dark inside. All windows were in need of a good clean. Chipped crockery - only 2 plates weren’t chipped despite this having been raised in other residents previous feedback. Washing line unusable as coated in green algae. Broken highchair left outside next to the back door. A dent in the lounge wall remains despite being raised by numerous others in feedback a year ago too and despite owners assurances many things were being dealt with - a year on they remain in disrepair. There is a tear in the dining room carpet with other marks. All Venetian blinds had a thick coat of dust. Ground floor bedroom blind won’t open - must have been known as left closed for when we arrived though all others open. No natural daylight for a week in the ground floor bedroom - also raised in other feedback over a year ago. Issues with some of the lounge blinds too and no cleats or breakaways on any blinds so cords left dangling near floor level. This breaks health and safety regulations. No mirror/s upstairs (apart from bathroom) so can’t plug in hairdryer etc and see how to style hair for example. One of the ovens wasn’t working. No advices on a pedestrian gate out of the property and when found was in the main blocked by the 5 overflowing bins and also brambles from which we tore a jacket. Slow wi-fi which we tried to avoid using as it was a holiday to get away and relax, but sometimes everyday life calls. This was far from a relaxing property in which to stay and we left feeling let down, stressed and exhausted after also having to empty the hoover bag which had been left full, to enable us to hoover before leaving. As we visited with dogs it was made clear we’d loose our good housekeeping bond if we didn’t which was an absolute joke bearing all of the above in mind. Probably shouldn’t have stayed the week and actually wish we hadn’t. Extremely overpriced at over £1,200 out of season due to the significant lack of care and attention. We had seen some of the previous feedback but assumed and hoped these repeated issues raised would have been resolved. Sad as we were looking for a property in which we would make return visits in this area. It’s a beautiful location and loads of potential to be absolutely stunning but this property falls short on standards of cleanliness and many aspects of maintenance and is not the usual standard offered by Sykes Cottages. We have provided 16 photos to Sykes to demonstrate the points raised and await their further responses whilst they also liaise with the owner.

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• Tracie - Verified booking

  Beautiful property and ideal location.

  We booked the property as it states rear garden secure for dogs..... it is not. You can access the front garden from the rear garden down the side of the garage. Dogs can easily get under / through the gate. There were large gaps under the fence that need stock fencing as does the paddock fence to make it dog secure. There is also a metal farm gate in the paddock onto the road which a dog could easily get through. The house is beautiful and very comfortable and would happily return if the garden was made secure for dogs. I would have returned in November if this was the case. The shower rooms and bathroom were lovely but you do need a shelf / bath caddy to put your things on. There aren't any toothbrush holders or anywhere to put your shower gel etc. Could just do with these small things to make it more luxurious. Even toilet roll holders rather than loo rolls sitting on the cisterns? These are small points but I do believe valid. There is also no hoover provided which would be useful during the stay and was surprised that one isn't provided. The cooker was not clean on arrival and neither was the baking tray. The inside master bedroom door knob came off in my hand and I was stuck in the bedroom for a while before I could open it again. Doorknob needs locking onto spindle. One of the wardrobe doorknobs in the master also kept falling off leaving a sharp screw exposed. Would be nice if a discount was offered for 2 people just using one bedroom as this saves cleaning time and laundry costs? My only other suggestion is that you could provide a few more saucepans, it was OK for 2 of us but if you had full capacity of the house, it would not be enough. Please take these notes in the positive way they are meant as it might be worth looking into as these small adjustments would make a big difference. On the website it states a 3pm check in which I thought was great but the night before I got an email from sykes stating a 4pm check in? My last note. Upon arrival you really need a welcome folder with WiFi code, emergency numbers, nearest Dr / hospital / vet. Nearest and name of pub / shop / farm shop and postcodes. Interesting places nearby to visit. What to do on departure, stripping of beds, where to leave laundry etc as we only got an email the night before, from sykes.

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• Clare - Verified booking

  The property and its fittings are in need of uplift and maintenance.

  The bi-fold windows were unusable, virtually all of the window blinds were broken or in disrepair, the beds were uncomfortable, the bed linen (cheap) was either nylon or a very nasty and slippery polyester, the duvets seemed lumpy and not even. There was significant decorative damage throughout due to water staining around several of the glazed roof lights made the property feel unloved, hole in a plaster board wall - probably damage from a previous tenant but it could have been prevented with a simple door stop. The lawn area needs mowing as it had long grass (+4inches) and unkept planting. We appreciate its becoming the autumn but lots of leaves etc on arrival. The general cleanliness was poor with black mould in the shower, very aged cobwebs, dirty ovens and a greasy hob and extractor (yuk). The kitchen equipment had chipped plates, only 5 bowls for a 6-person letting, dull knives, broken scissors, no teapot all quite sad. During our stay the downstairs shower required repair, it literally fell off the wall, but fortunately the property manager resolved this promptly. The house manual has out of date details. With all of the other letting we have stayed at there has always been some form of welcome pack from a pint of milk a few tea bags and a packet of biscuits to more generous offerings, here nothing. The positives being the house is well positioned within the New Forest, it is large house and the furniture (not beds) quite comfortable., and a local pub is within 2-3mins walk. Having paid c.£1000 for a weeks off peak stay felt this was really poor value.

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• Chris - Verified booking

  We felt the property was disappointing given it was a premium rent.

  The kitchen was well equipped and laid out and probably the highlight of the property. There was a tired air in regards to maintenance and a lack of attention to detail. The property folder needs to have a list of what switches are what on them main light switch panel as bizarrely the back garden light is switched by the front door. The main bedroom is large with good storage but needs some mirrors. There was a problem with the property not being prepared for us on arrival but Selina the housekeeper was quick to put this right when we contacted her. She also very quickly managed a small maintenance problem during our stay. We feel that with more thought and attention to detail like upgrading the uncomfortable and worn out sofas for example and having easy to open bi fold doors it would greatly improve the comfort of the property. Not being able to adjust the heating is just plain silly. Without these issues being resolved it does not justify the premium rent. The location was perfect for getting around the New Forest and the surrounding area. The Fighting Cocks was very good and the New Pastures butchers is well worth visiting. Overall a well designed property (apart from bi-fold doors with carpets) but does not achieve its potential due a lack of attention to detail. We did raise some concerns with Sykes during the holiday but were given a brush off response from the owners which sums things up.

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• Darren - Verified booking

  On arrival the following handles came off in my hand.

  Cupboard situated off the kitchen under the stairs. Master bedroom door handle.(This is a health and safety issue. (managed to use the hook behind the door to open. ) Sliding wardrobe door. The downstairs toilet handbasin was blocked on 1st use. Had to wash hands in utility sink. There was no information pack on appliance use or local contacts? On Friday the power went off and we were searching for the fuse box. During our week we looked for a mop and bucket, hoover, egg cups and colander. None of these are available. We chose our holidays based around our dogs. The garden is not secure as stated. The property is beautiful and in a lovely situation. We would love to put it on our return list but due to the items listed above we will not return unless rectified.

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