Northumberland Lodges

Reviews

What our customers say about their holidays

• Sammy - Verified booking

  Immediately upon arrival, we exited our car and was greeted by a strong smell of sewerage, which we thought were the bins at the time as the lids were open and there was a lot of rubbish on the floor.

  When talking to someone in the bar, one member of staff although busy was really trying to help us and reported the issue to the maintenance- who only had five minutes left of their shift and I am unaware they did anything about - blamed the fact it was a bank holiday. Another member of the staff at the bar claimed it was nothing to do with them and therefore wasn’t even going to attempt to help us and didn’t give us the time of day. This put up off sitting outside and using the hot tub. Additionally, the hot tub had sand floating around and clearly hadn’t been cleaned. Whilst ringing around different numbers- the bank holiday got the blame for our problems. Inside the cabin, the table was sticky and obviously hadn’t been cleaned. We couldn’t open the windows due to the smell. However the smell was apparent inside the lodge anyway. As you can imagine, this wasn’t a great start to the week and put us off being able to relax. The smell came and went throughout the week and sometimes came when using the kitchen tap. The toaster was very temperamental and there were kitchen doors which weren’t screwed on properly. The single beds were too small and very uncomfortable - stains in the linen made us feel a bit dirty. Although warned, it was quite an inconvenience having no water running through the shower or taps on Friday. We did have most things we needed and plenty of seating in the lounge with a fire like heater which was nice. Unfortunately, we will not be returning and wouldn’t recommend, but wanted to pass on the reasons why. Thank you, Sammy.

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• Jane - Verified booking

  I contacted the owners regarding everything whilst there.

  It made no difference. Here is what I sent, I’m happy to provide pictures. I wouldn’t be sending people to this please until it has a deep clean. We found food under sofas too. Gutted at the money we spent and had to spend more spending time away from the lodge! Hi Just a message before checkout tomorrow. The hot tub needs a deep clean, we unfortunately haven't been able to get the use out of it as it's just filthy, there's scum line all around it. We've also spent the day in the park on Friday and there's been no high winds it's been 25 degrees of bliss. There's seat cushions missing also. Cushions outside also could do with a wash, quite stained and covered in bird poo (surely this would have been noticed with housekeeping today at change over). It’s disgusting, we’ve had to avoid sitting out there all weekend, a shame because the weather has been great! I'm just updating you guys on this so it's not a shock when we leave a review at the end of our stay tomorrow. We are also aware this is a pet friendly lodge but between check ins house keeping really should leave windows open as the smell of dog was very very strong as we walked in and throughout. It's a very well equipped lodge (apart from no iron which we went out and bought. We made the most of it by spending out days away from the lodge (defeats the purpose of why we booked it) but VERY unhappy with the facilities and the cleanliness for how much we paid. Janie

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• Brionie - Verified booking

  We booked Phoenix as a last minute holiday and we couldn’t have been happier!

  The whole park was lovely and quiet and the hot tub was perfect to relax in. We also brought our dog which was a massive bonus as there’s not many places where dogs are accepted! We will definitely be booking again and we can’t wait for our next stay ☺️ the only thing I would add for people who bring their dogs, (which I don’t think has anything to do with the property itself or the owners, just more of a heads up!) but the hot tub maintenance who comes to check the hot tub on a daily basis don’t come at a set time. So just make sure you keep your ears peeled for them as the guy startled our dog to which he started barking which startled the guy coming to do the hot tub! I think if a set time could be put in place for when they come would be fantastic so people can keep their dogs in for the few minutes they’re here! I know it’s easier said then done ☺️

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• Dawn - Verified booking

  First impressions on arrival were good, despite the strong smell of bleach, but after further inspection, disappointing.

  The kitchen was not "well equiped" as advertised. Only one decent pan, bowl and baking trays were rusty and well used. So I had to buy some new ones. No can opener. I had to remake ALL the beds - my 4 yr old grand daughter could have done a better previous job!! The duvet covers were torn. 2 small bottles of wine left were certainly NOT sufficient compensation for having no water Monday morning..apparently due to turnover times when hot tubs are emptied and refilled. The outdoor furniture cushions were wet through and filthy. Two were missing. My daughter and I had to scrub them clean and dry before use. In the main bathroom there are urine splash stains on the bottom of the radiator...not a pleasant site at all. Attention to detail above required because it was a massive let down for a lodge that is a decent size for a family of four

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• David - Verified booking

  The lodge itself was amazing and can't fault the cleanliness and everything within the lodge.

  The estate it was on was a little remote and it was a shame the pub wasn't open at all for the whole weekend. I'm guessing this is seasonal. One element that did spoil our weekend was the lodge behind us. It was occupied by 3 ladies who felt it was appropriate at 6am on a Saturday morning to be shouting at each other whilst drinking Stella and letting their dogs run riot around the front of the lodge, this continued for the majority of the morning and the same again on the Sunday, albeit a little less drunk!!! There were others who did not obey the reduced noise levels past 11pm, which was a little annoying!! We will he visiting the area again but will he looking at alternative accommodation, which is a shame.

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