Carlton House

Reviews (9)

• Stephen

  Room layout of bedrooms meant it was possible to give space to families with small children where they could sleep whilst the rest partied!! One very minor issue with bed set up was immediately resolved by landlord. Parking was tight for multiple vehicles but we found spaces on adjacent streets. Plenty of bath towels in all bedrooms rooms for guests. One suggestion would be to also leave tea towels in the kitchen or let people know they need to bring some. Overall an excellent house which we enjoyed and had a fantastic family weekend.

• Donna

  Hard floors not cleaned or mopped. None of the bathrooms properly cleaned with things left from previous stays. Hot tub wasn't working so couldn't use the first day. Pool table had no cues this was resolved from Tuesday but air hockey never sorted, some bolts to keep legs in place missing, Broken toaster as per last review still in there and tripped electric again. Apparently the owner said it should of been taken away as electrician failed it. One brake glass fire point broken. Floor in lounge broken and in kitchen. No tables wiped down. 7 chairs for dinner broken as either screws missing or not right. Garden left a mess with rubbish big drain cover cracked and dangerous. We had constant contact with owner and it was excuse after excuse. Blaming bank holiday on cleaning staff availability. They sent cleaners back around 8pm by this time we were cooking dinner and trying to get kids to bed as the first 4 hours the 8 adults were trying to get it in a state to live in. The first night all we did was clean and the kids couldn't use any thing worth while using because it wasn't working or hot enough. We requested a nights refund which was declined as we lost a whole night cleaning without the facilities to use. The owner stating it was unreasonable. Un reasonable is leaving it how it was and the owner said it was disgraceful that the professional cleaning team has let him down. Also the description of room is incorrectly it says a family room with a bunk and king size. This doesn't exist. Good points location to beach/ shop/ transport links. Size is great with plenty of room. The lack of care was shocking so the food points just didn't matter

• Rachel

  40 to be let in at the front door by a young man. I asked if we could just leave our bags in the living room aware these must be cleaners and checkin was not until 3pm. Person said that was ok. We then all gathered on drive to discuss who wanted what from food shop. Two older men in high vis jackets then came out the property carrying a box of cleaning products and what looked like a bag of dirty laundry and said property was now empty. We went into property to find piles of clean towels along diner table, along with cleaning products. Piles of dirty towels in laundry area, fridge and cooker where unclean, main sink was brown (should be white). Bins in kitchen were full of rubbish and wheelie bins on front of house were overflowing. These were not emptied until Sunday. On further investigation some bathrooms had not been cleaned and two bedrooms had no bedding at all. Beneath one of the beds on the upper level was also rubbish i.e. plastic bottles and clothing packaging. Having a toddler with us we had no choice but to purchase cleaning products in order to clean this property ourselves. My sister in law nearly slipped over outside back door where a wooden square had been placed over a drain cover. This is not fit for purpose as was a slip/ trip hazard following rain. I called the caretaker who told me cleaning staff would come back. We went shopping and out for a few hours. When we returned around 5pm found they had still not returned. I messaged caretaker again. 8pm they had still not come back and we had children waiting to go to bed. On calling caretaker we’re told this was our own fault as we had checked in before we should have. I explained we had been let in at 2.40 and asked only to leave bags. He argued with me check in was 4pm. I screenshot him 3pm check in message from Skye cottages and we finally had a delivery of bedding around 10pm. I asked the man called Callum to come and look at how the house had been left and he said he would speak to his manager as this was not how it should have been. Even if we had not left bags in front room, no way would that house have been cleaned in 20mins. As I tried to explain to caretaker, we were also let in, we never knocked or even asked. I could see people inside so simply asked to leave bags so we could make room to do food shop in our cars. Saturday we attempted to cook breakfast on using toaster it tripped out all equipment in kitchen and main lights. We could not get lights back on an electrician was not sent until late afternoon for which we had to wait around for so we could explain the issue. Sunday we found out the second oven on the double oven stove did not work and that the second dishwasher was still full of dirty dishes from previous people. Overall it was very unsatisfactory for the amount of money we paid for this weekend. We feel we should be compensated for the interruptions to our weekend break and inconvenience caused. To top on all the caretaker I spoke to on Saturday evening I found to be extremely rude and argumentative.