Guests say
Guests have enjoyed the stunning views, convenient location, and high standard of furnishings at The Penthouse, Phoenix Quay. The property is praised for its spaciousness, secure parking, and proximity to local attractions. While some guests mentioned minor maintenance issues and the lack of certain amenities, the overall experience has been positive, with many looking forward to returning.
The majority of guests found the apartment to be clean, with only a few mentioning dust and cleanliness oversights. The positive remarks suggest a generally high standard of cleanliness.
The location is highly praised for its views, proximity to the harbour, restaurants, and attractions. It is considered convenient and desirable, contributing to the positive experiences of the guests.
Guests have found the beds comfortable and the apartment warm. However, some have noted that the furniture could be more comfortable and that the apartment can get hot, affecting the overall comfort level.
While the apartment is well-furnished and equipped, several reviews mention issues with hot water, the shower, and other maintenance concerns. These issues suggest room for improvement in facilities and maintenance.
Guests appreciated the thoughtful touches like fresh flowers and welcome provisions. However, as not all reviews mention such gifts and to manage expectations, it should be noted that these are not guaranteed for every stay.
About this property
Plymouth 1.1 miles. The Penthouse, Phoenix Quay, is a stylish, fourth-floor apartment, nestled in the heart of Plymouth, Dorset. Enjoying stunning marina views, perfect for those looking to make the most of the city’s attractions, The Penthouse, Phoenix Quay offers a well-appointed retreat for four guests, within walking distance of the beach, bustling harbour, and vibrant streets of shops and eateries. Be welcomed by a designated parking space in the underground car park, before taking the lift, up to your elevated abode. Step into The Penthouse, Phoenix Quay and immediately be drawn to the breath-taking scenes flooding through the patio doors, opening onto the wrap-around balcony, the perfect place to admire the sea views with a glass of bubbly in hand and some tasty snacks. An open-plan living space awaits, with a fully-equipped kitchen, dining area and a plush corner sofa, perfect for winding down after a day of exploring the sights of Plymouth. Retreat to either of the two bedrooms available, both tastefully decorated, including a king-size room, complete with an en-suite walk-in shower, basin and WC, while the twin room can be converted into a double on request; a sleek bathroom with a bath, basin and WC finishes the accommodation. Explore the heart of Plymouth, spoilt for choice with a range of shops, eateries, and attractions, including Plymouth Gin Distillery, Hoe Park, Plymouth Pavilions, or if you’d prefer a countryside setting, discover Dartmoor National Park for a day of adventure and wildlife spotting. Take a boat trip to Torquay for a day at the beach, or for a spot of whale watching and sightseeing, or take a drive to Paignton and its selection of attractions, with firm favourites as Paignton Zoo, where you can discover an abundance of animals and even get up close and personal with the primates or explore Clennon Gorge for a nature-filled hike. The Penthouse, Phoenix Quay offers a stay like no other in the heart of Plymouth, for an unforgettable holiday.
Surrounded by the rugged beauty of Dartmoor, the glorious countryside of the South Hams and the vibrant scenery of the South Devon coast, Plymouth offers the perfect mixture of maritime heritage and natural beauty in a vibrant city environment. Wander through the maze of narrow streets with their shops, restaurants and art galleries and down to the Barbican quayside, where the city's maritime history begins. Take a stroll up to the Hoe with its unsurpassed view across one of the world's finest natural harbours and where Francis Drake played bowls as the Armada sailed into view! Take a tour of the Plymouth Gin distillery, watch a show at the Theatre Royal or spend a fascinating few hours at the National Marine Aquarium. There are also boat trips around the Sound and Naval dockyards, watersports at the Mountbatten Centre and the city centre shopping mall to explore. The wild tors of Dartmoor, the beach resorts of Torbay, several stately homes and gardens and the splendid coastal scenery of South Cornwall can all be reached in under 45 minutes.
Accommodation
Fourth-floor apartment.
Two bedrooms: 1 x king-size with en-suite walk-in shower, basin, and WC, 1 x twin (zip/link, can be double on request).
Bathroom with bath, basin and WC.
Open-plan living space with kitchen, dining area and sitting area with wrap-around balcony
Electric central heating.
Electric oven, ceramic hob, microwave, fridge/freezer, washer/dryer.
Smart TV, WiFi, surround sound system.
Fuel and power included in rent.
Bed linen and towels included in rent.
Designated parking in underground car park.
Wrap-around balcony with furniture.
Sorry, no pets and no smoking.
Shop and pub 0.1 miles, King Point Marina 0.4 miles, beach 0.8 miles.
Note: Both lift and stair access available to the fourth floor
Reviews (17)
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Ian
The lock on the door from the car park was stiff and someone snapped their key in it . The cental heating wouldn't come on one evening, after reporting it to the office who told us somebody might have turned something off by mistake. It was a very noisy week constant banging with work being carried out underneath us . It advertised a washer/dryer but only a washer was available. The sofa looked good but it has had its day, it was so uncomfortable. The shower could be updated and overall the apartment is very dated . The large patio windows were dirty and should really be cleaned if it's being let out . However the guy who met us there had done a good job on cleaning it . Thank you. Helen Vaughan.
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Philip
It is also very spacious. It was great to have a secure space for parking under the building. Sadly, there were many negatives which did not meet our expectations for a penthouse. The patio doors were very hard to open & close and were not water tight. The sofa & chair are not at all comfortable; very low & difficult to get up from. The dining chairs are too low for the table. The kitchen is very compact & thereâs no storage space for items not belonging in the fridge like bread, tins etc. The shower, being electric, is feeble & inconsistent in temperature. The shower head kept falling off the holder. There was not enough hot water for a bath. The building itself and the surrounding âblockâ are very run down. There is still scaffolding but there were not any workmen all week. The hallway on our floor had a hole in the ceiling & a rotten windowsill and skirting board. Many issues are down to a maintenance company or companies, however, the penthouse really needs a lot of TLC to be fantastic.
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John
I have been meaning to send a review for a few weeks now but haven't had a chance. Above everything else I have to say that the bed is the comfiest bed I have slept in for a long time. I brought my mum to Devon for a week so having a spacious two bedroom apartment was essential and meant that whilst I had the master bedroom with ensuite my mum had a more than comfortable sized double size bedroom and the main bathroom with her own bath. ( I have seen a review suggesting that there was not enough hot water for a bath which was not the case during our stay ). We enjoyed having the option to eat breakfast out on the balcony area in addition to a well sized dining table. We were out most nights wether it be to dine or socialise but it was nice to come back to a large comfortable sofa and a smart TV to recline before bed. I also loved that the lift outside the door took you straight down to the underground secure parking and the allocated parking space is actually the space next to the car park entrance from the lift. So very handy ! The apartment is also around a 10/15 minute walk to The Hoe and The Barbican which was perfect for our stay. The views from the apartment are phenomenal. There is also a handy little one stop shop over the road for day to day bits. I have read some comments regarding scaffolding and maintenance issues that were present when we were there but it is clear that this is a maintenance issue relating to the building and not the apartment itself and can easily be avoided by using the lift therefore it didn't affect our stay. Thank you for a lovely stay in your beautiful apartment. John & Carol