Guests say
Luxury Lodge 62 is praised for its beautiful location and friendly staff. Guests appreciate the modern refurbishments and the addition of a hot tub. The spa and bars are noted for their high standards. However, some guests have reported issues with cleanliness and maintenance, such as cobwebs and unattended repairs. The kitchenette facilities were found to be lacking for meal preparation.
Guests have reported concerns with cleanliness, including cobwebs, cigarette butts, and uncleaned bathrooms. There were also issues with ants and a mouse sighting, indicating a need for better pest control and housekeeping.
The lodge is situated in a beautiful location in North Wales & Snowdonia, which guests find appealing. The scenic surroundings contribute positively to the overall experience.
While the lodge's modern refurbishments are appreciated, comfort is compromised by maintenance issues like a heater coming off the wall and a lack of kitchen amenities. Some guests also reported a lack of robes and slippers.
The property offers a spa and modern bars, which are well-received. However, the kitchenette is inadequately equipped for cooking, and there were electrical issues. Maintenance requests were not promptly addressed.
There is no mention of gifts or special touches that would indicate thoughtfulness from the property management towards the guests, so a score cannot be provided.
About this property
Luxury Lodge 62, situated in the picturesque village of Dyserth in North Wales, is a pet-friendly retreat offering a host of on-site facilities. Step inside your new abode, a single-storey haven, where all the accommodation is conveniently located on the ground floor for ease and accessibility. The lodge comprises three bedrooms, including two king-size rooms, one of which boasts its own en-suite, and a lovely twin bedroom perfect for catching your rest. Freshen up in the stylish shower room before heading into the welcoming open-plan living space, featuring a modern kitchenette, a dining area for family meals, and a comfortable sitting area complete with an inviting electric fire for those cooler evenings. Enjoy your very own private hot tub or guests can take advantage of the on-site facilities, including an indoor heated swimming pool, ensuring a relaxing and enjoyable stay in this stunning corner of North Wales. Enjoy everything this property has to offer you and your furry friend by booking your stay at Luxury Lodge 62. Note: This property can be booked with Ref. 1135466, 1136595, 1136597, 1151688, 1151689, 1151690, 1151691, and 1151693, together sleeping up to 38 guests.
Dyserth is close to the lovely North Wales coast, four miles from the seaside town of Prestatyn. This pretty little village was mentioned in the Domesday book of 1086 and has ancient castle ruins, a stunning waterfall with quaint tea rooms next to it, two pubs both serving food and the Parish church of St Bridget with superb stained glass windows. There is easy access to lovely local walks including Offa’s Dyke Path, Gop Hill, Allt Y Craig and Golden Grove, where you can enjoy the fantastic scenery and vistas of the local area. Prestatyn, whose Blue Flag beach provides miles of golden sand, is ideal for bathing, water sports and fishing. The perfect base for touring the beautiful Snowdonia National Park, the Clwydian Hill Range, Victorian Llandudno, the Welsh Mountain Zoo or historic Chester with its wonderful shops and architecture. A fantastic area from which to explore the local countryside and amenities on offer along this North Wales coastline.
Accommodation
Single-storey.
Three bedrooms: 1 x king-size, 1 x king-size with en-suite walk-in shower, basin, and WC, 1 x Twin.
Shower room with walk-in shower, basin and WC.
Open-plan living space with kitchenette, dining area, and sitting area with electric fire
Electric central heating.
Combi microwave/oven, fridge, kettle, toaster.
Smart TV with Netflix, WiFi.
Fuel and power included in rent.
Bed linen and towels included in rent.
Highchair and travel cot available on request.
Off-road parking.
Buggy porter service.
Non-enclosed decking, lawn and hot tub.
Two well-behaved pets welcome.
Sorry, no smoking.
Shop 0.8 miles, pub 0.2 miles (on-site), beach 2.9 miles.
Note: On-site facilities include indoor heated swimming pool, Jacuzzi, steam room and sauna, choice of eateries and cocktail bar (charges apply), state of the art gym and fitness suite (open from July 2024).
Note: The kitchen does have limited facilities.
Note: Check-in from 3pm, check-out by 11am
Reviews (5)
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Alison
I liken it to a mini centre parcs. Very clean. Absolutely wonderful staff. Nothing too much trouble. You all need to stay here!! Will be backâ¤ï¸
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Melanie
I really don't know where to start. My stay consisted of myself, husband child of 12 and 2 elderly parents (in their 80s). After a speedy, courteous check in we were shown by map where our lodge was situated, (note to anyone with a disability the parking can sometimes be a distance from the car parking area to you lodge) was even more of a headache when you have to unpack and make 10 journeys with all you luggage!! Initial look of the lodges and surroundings were really lovely, and well presented. However when we started to unpack and put things away, we immediately noticed that the kitchenette, that is advertised is merely a micorwave/cooker toaster and kettle (how you are supposed to prepare a meal in this was mindboggling), that said there were insufficient plates, bowls etc, no larger bowls to cook anything in microwave/cooker, no chopping boards, sharp knives, wooden spoons, even a tea towels was none existent etc you get the picture like nothing!! I asked reception for these utensils - response was microwave was solely for warming food up?! I did state that it was a microwave/cooker but was informed that they didn't have anything like this, we were given more crockery, and they tried with larger pasta bowls but that was it. We then noticed we didn't have any robes to use the spa, so again went to reception and asked, housekeeping did bring some along and apologised stating they would bring some of the slippers the next day, this never happened! The lodge looked dirty cobwebs in the shower areas, cigarette butts where the hot tub is (at the back of the lodge), there was a brush and dust pan no hoover to clean any spills up. I asked housekeeping how did we get our towels changed I was informed that we had to ask for housekeeping and they would sort this. This never happened. In my parents room there was no blind/curtains at their bedroom window - not what you want when undressing etc - again went to reception this was rectified the next day. The mess from the drilling on the wall was never cleaned away bits of brick dust etc on the floor and nothing to clean it away with again asked for housekeeping never came. Now into day 2 of our 7 night stay and we had a blocked drain in our walk in shower room, the water was pouring into the lounge area, which we had to mop up with towels, my husband spoke to 4 members of staff over 2 days to ask for this to be rectified, and for all the dirty towels to be removed and given clean ones - shower drain was eventually unblocked however the towels were simply pushed into the other corner of the bathroom and no clean ones replace nor did the housekeeping clean the bathroom from the dirty water!! I had to carry all the dirty towels to reception collect clean ones and raise my concern that this was not good enough! We again spoke to staff that they was a leak on the kitchen sink and the en-suite bathroom sink no-one came, and to be honest got sick of going back and forwards to ask for clean towels. At no one given time did any member of housekeeping refresh clean towels, mop the floors hoover around or remove the rubbish ( I may add that there was nowhere to place you household rubbish so once again my husband had to carry and find a larger kitchen bin which was situated around the kitchen area of the spa)!! At the end of our stay another visitor had disposed of there household rubbish pizza boxes etc was strewn all over the lawns in front of us and seagulls and birds were feeding at a frenzy! There was ants and on our 5 night stay when looking at how bad the leak was under the kitchen sink, noticed we had had a visitor in the form of a mouse!! The spa itself was lovely and so were the staff we had encountered, however our stay was really spoilt due to the lack of cleanliness, and constant back and forth with reception. Would never return no would I recommend.
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Andrew
We reported the day it happened, but no one came by to fix.