Holiday Cottages In Rutland

Reviews

What our customers say about their holidays

• Paul - Verified booking

  The property was clean and tidy, and pretty much as described, although, because of the tall trees close to the north-facing living room, it was hardly ”light and airy”.

  By today’s standards it was tired and in need of refurbishment. Freeview TV stations were unwatchable, and it was only possible to watch TV via online iPlayer on the BT Box. There were no instructions on how to use the TV. The small downstairs bedroom’s door latch was broken, meaning that someone could be trapped inside the room. There was no wall mounted soap or grab handles in the upstairs shower. The rug by the French windows probably needs replacing because it ruffled up easily and could become a trip hazard. Although there was signage, the outside paving is dangerous, and perhaps the loose paving bricks need lifting around the tree. There was a lack of large dishes and bowls for cooking purposes, especially for full occupancy of nine. (we were only five). The oven trays were too large for the oven. Proper detailed instructions are needed for the complicated induction hob, which proved impossible to operate without downloading the manufacturer’s instructions. There was a general paucity of cleaning materials and tea towels. There was no up to date information generally, especially the rubbish emptying schedule. We had to consult the local authority website, and the two recycling bins were completely full and had obviously not been emptied for some time. In spite of this long list, we enjoyed our stay, but we feel this could be a really first class holiday cottage with much more attention to detail. Small deficiencies do tend to spoil a visit. There seems to be inadequate close monitoring either by the owner or Sykes Cottages. The guest comments book and online feedback point out many of the above problems, which have not been attended to.

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• Felicity - Verified booking

  On opening the door we were greeted by a note saying 'If you feel unwell go home' not very welcoming.

  We have booked with Sykes for several years and there has always been an excellent welcoming pack, nothing at the cottage except some packets. Last year in Lincolnshire we had a better welcome when Covid was rife.After a long hot drive we found no ice or facilities to make ice. Covid is no excuse, a bag of ice could be bought or ice bags.The salad tray in the fridge was broken. Outside the dog's water bowl was full of green slime. The door bell was broken. the bottom bedroom was decidedly scruffy, the carpet didn't seem to have been vaccumed. The mattress sagged.A king sized bed upstairs would have been nice. The T.V. was hopeless no reception just pixiling.For the price we paid we felt everything was a bit substandard. The cafetiere should be thrown out. There was enough of everything for us but we felt if 9 people were staying there they would have struggled.The hob on the stove was a bit of a nightmare. The garden needs some attention, it could be planted as a dry garden not needing any maintenance.There was a lack of tourist information.With a bit of love this could be a really special property. Great location, lovely village, good pub.We have always had good cottages with Sykes and given the price we paid we expected better.

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• Clive - Verified booking

  Bedrooms and bathrooms clean and airy, towels and linen very good Kitchen ...

  Bedrooms and bathrooms clean and airy, towels and linen very good Kitchen spacious and light but lacks essentials for 9 people such as drinking glasses, serving dishes, baking trays Games room quite dangerous as the step is the same colour as the floor so there is no demarcation, had to put a strip of tape at the edge of the step to make it safer to see Living room very gloomy especially with the dark furniture, almost depressing Dining table only seats 6 people, cannot seat 9 unless you move furniture from the kitchen, not very helpful Garden does not have any seating/eating facilities in good weather although the paved area looks as though it may have had a picnic bench at one time Only one key to property and front door is on a Yale latch so people cannot access front door from outside unless you leave the key in the Yale as the side door does not have a key access and is difficult to walk to because of very broken driveway Cottesmore is a lovely friendly village but the house is not as good as it could be with a little more attention to detail

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• Louise - Verified booking

  The property is very dated, so much so the kitchen is coming apart.

  The property is dirty, not just not cleaned for a few weeks, it’s deep grime. The beds are all ridiculously uncomfortable, the mattresses are bumpy, lumpy, old & not acceptable. The items in the kitchen are not fit for purpose, almost everything needs replacing. The house is in need of big overhaul.. carpets are dirty & need replacing, bathrooms are not just dated but grubby. I’ll add pictures to my trip advisor review. We stayed here because my brother was running the Grim Reaper 40 mile run. I desperately tried to find alternative accommodation so we could get out of there, as it was a bank holiday there was nothing available. It’s really yucky.. the cutlery draw is disgusting, cups are stained, we had to wash everything before we used it. If you come from a clean home don’t stay here, it will make you feel really dirty.

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• Graeme - Verified booking

  The Christmas Tree with lights and decorations was very much appreciated.

  The central heating pipes (pipes underfloor, not the radiators) made such a loud regular "knocking" noise in the main bedroom it was difficult to sleep when the central heating boiler was running. Although the noise could be heard elsewhere in the house, it was loudest in the main bedroom and would only stop when the central heating was switched off. That meant the house got cold overnight which was a great discomfort to one of our older party members in the mornings. The freezer in the garage was so moldy inside, it was a health hazard. The fridge section above it was cleaner and usable. There was plenty of cutlery but it was of such poor quality that it was not a pleasure to use. Similarly, all the kitchen/cooking knives were blunt and unusable. The under-bed areas could do with a good clean.

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