South Hams District Holiday Cottages

Reviews

What our customers say about their holidays

• Paul - Verified booking

  Stayed in this property 2 years ago & it was great & reason why we booked again but I should have read the more recent reviews!

  Not sure what has happened in 2 years since but I have lodged a complaint with Sykes regarding general cleanliness of the property, it was simply unclean & dirty in places with cobwebs & spiders everywhere & in terms of cleanliness is the worst self catering accomodation I have stayed in for 30 years (I have never complained previously & have booked with Coast & Country in the past with no problems), full list of issues sent to Sykes with photos. There is no vacuum cleaner in the property & it shows. Front door handle was broken as it couldn't be opened from inside, this was fixed by Sykes on 3rd day of holiday, 2 days after reported. If I had not paid upfront I would have left the property once I realised how unclean & dirty it was, I contacted Coast & Country / Sykes the first morning we were there & they promised to send a cleaner in to sort, this didn't happen so 2 days later I called them again, they sent in the 3rd party cleaning company who advised there was no issue & the property was satisfactory, all they seemed to do was remove some cobwebs when I expected a full deep clean of the property! I refused to accept this and requested a member of staff from the Coast & Country Dartmouth office visit which they did on the morning of our last day, they agreed the property was not clean & unacceptable advising they would discuss & show their photos taken to 3rd party cleaners who they had a meeting with later that day. I would recommend C&C / Sykes find new cleaners as their current cleaners standards do not match mine, the minimum I expect of any accomodation on arrival is that it is clean & surfaces / toilets recently disinfected. I have requested compensation from C&C / Sykes for a holiday that was spoilt by this ongoing situation but have yet to hear from them.

  Read more less >

• Perry - Verified booking

  Barberry Brook was awful, it was filthy, dusty, run down, absolutely full of cobwebs/spiders/Insects and flies.

  We could not stay there. The owners weren’t there to greet us, we were wandering around for 45 minutes before just letting ourselves in to be disappointed. After phoning them to complain they were extremely rude and uncooperative. We had to wait well over an hour and 30 mins for them to return. The whole site was nothing like the photos, very run down, no tennis court as advertised, filthy games room and junk everywhere. The Photos online seem to be from years ago. Sykes wouldn’t return our calls to the emergency helpline, therefore leaving us stranded with zero assistance at 7pm. We wanted help for an alternative accomodation and none was given. Therefore we left the property and booked into a hotel, leaving for home the next day. We have now been told we cannot claim our money back. I have left a review on trip advisor with more details. We will never use or recommend Sykes again, and have been left extremely upset and our holiday ruined. This needs looking into further, I would suggest Sykes visits these kind of holiday cottages/establishments every so often to review the star rating as this certainly was far from a 4 star and very overpriced. We will carry on trying to get our holiday refunded as we feel it’s extremely unfair as to how we have been treated, especially trying our hardest to get help from Sykes but being left until the next day without any contact from them.

  Read more less >

• Zoe - Verified booking

  We had a lovely stay in the house.

  9 of us stayed there over Christmas and we had an amazing time. The house is spacious, beautiful, well equipped and clean. It’s worth noting that logs are not included for the fire but to be honest you do not need it, the house was very warm, so much so we had to open windows as the temperature is controlled by the owners and was too warm for us even after asking them to turn it down. It’s a short drive to Dartmouth but you can’t walk it, there’s no cross country walks, you will need a car for everything as there’s nothing around the house other than the amenities listed. This was fine though and didn’t detract from the holiday. I saw the scuffs on the walls from previous reviews, these are nothing and just where people carry bags down the stairs, not even worth mentioning. The only downside for us is that the small holding at the bottom of the hill must have lots of dogs that are kept outside and you hear these bark through the night and day. It’s a shame because other than that it would be perfect. It wouldn’t stop us from staying here again though. It’s a beautiful house and would definitely recommend

  Read more less >

• Sarah - Verified booking

  Our property was beautiful both inside and out.

  They layout was perfect for 3 families sharing and there were plenty of bathrooms for all parties to use. The kitchen had almost everything that was needed; some extra baking trays would have been helpful. The location was great and the facilities on site were well maintained. It would have been better if there could have been a field for the children to play ball on as it states no ball games outside the cottage. The playground was small so not ideal for older children 10+ but good for younger. The hot tub was a welcomed addition to the property and was used every day. The main bathroom with the bath had an awful smell. This bathroom didn’t have windows and so ventilation was poor which could have been the problem but it does need to be looked at. Fortunately we didn’t need to use this bathroom but had we needed to I think we’d of come out smelling worse. The Wi-Fi was good and was used by all 9 of us. We would definitely return as we had a wonderful time. Thank you very much.

  Read more less >

• Dorothy - Verified booking

  We arrived a little late about 5.

  45 due to traffic problems, we found it extremely difficult to retrieve key from box outside information desk, the padlock did not function very well. The only person on site was Maintenance Person who was most helpful. We never found anyone in the information office until the morning we left. Wi Fi was advertised when we booked. However BT modem was not switched on, we eventually located it in cupboard. Surely this should have been checked before our arrival. Most TV functions did not work at all, rendering playback, replay, Netflix, BBC i player and ITV hub inoperable. Mobile phone service poor. As it was a wet and stormy week it would have been good to be able to access at least one of these. There was only one TV. Apart from this the cottage was as we stayed in Hillfield many times in the past spotlessly clean and well furnished. We were disappointed to discover that other identical properties were let for over £160 per week less than ours.

  Read more less >