Holiday Apartments in Ashford

Reviews

What our customers say about their holidays

• Amy - Verified booking

  I think overall Ella’s loft is a great place to stay and I enjoyed my week away.

  The bed was very comfortable. Kitchen has everything you need. The homemade muffins were a nice touch. The hot tub was one of the best I’ve used. Definitely the highlight of my week. However it’s clear that the photos advertised were taken when the place was new. In my opinion it could do with a spruce up. Cracks in the bathroom floor, plaster coming off of the walls. It was pointed out to me that the blind in the bedroom was broken and being held down by wire, surely this is something that can easily be replaced? The Wi-Fi didn’t work at all during my stay, I reported it and was told the router had been reset but it still didn’t work. I had to use my own mobile data to watch the tv. I was only provided with one toilet roll and had to ask for more when that ran out mid stay. I don’t think this is something guests should have to ask for. I don’t like to leave negative feedback but there are just a few things that were missing for me to make this a five star stay.

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• Victoria - Verified booking

  What a wonderful little gem in the Kentish countryside.

  We absolutely loved our stay here. Almost in two minds whether to leave a review as the selfish part of me wants to keep this place secret. Located in the beutiful town of Godmersham, Ella's Loft is a great base for either a relaxing weekend away or a week of exploring all the wonders Kent has to offer. Lots of lovely walk or cycling options straight from your doorstep. The hosts Steve and Sheila were wonderfully friendly and accommodating. They invited us for a walk one night and they let us explore grounds of the gorgeous Godmersham Hall with them and their two very lovable dogs. They gave us loads of great recommendations and Steve's baking was something else. The loft itself is very homely and well equipped. It's perfect for a couple. The hot tub is a wonderful luxury we ensured to make the most of during our stay. On our last night we were even lucky enough to see a meteor shower. We will definitely be looking to return in the future.

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• Chelsea - Verified booking

  On the listing they have failed to mention that this property is actually located in their front garden.

  The only privacy you will get is in the actual cabin. You can see and hear the owners when you are in the hot tub. One of the owners was making a loud noise by chopping wood. Their daughter and granddaughter had arrived and they were loud. This isn’t mentioned on the website but it is mentioned in the welcome pack (after you’ve paid and arrived of course). They refused to give me a refund even though we left a few hours after arriving. I left because I couldn’t relax with the feeling of being watched. I was seen as I was walking to the hot tub and I’m very self conscious of my body because of my scars from having cancer. I will definitely be taking this further. I am so upset.

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• Charlotte - Verified booking

  The property met expectations but perhaps shouldn’t be listed for more than a couples weekend.

  Having gone for a girls weekend there was an apparent lack of trust from the owners which added pressure on what was meant to be a retreat. A small issue happened with the hot tub while we were staying, we informed the owners and to which we were greeted with rude and abrupt treatment along with blame for the issue when it had nothing to do with us. It didn’t make the 4 of us comfortable at all and ruined our last night at the property. It is a great property, the listing didn’t mention you were in the owners front garden however which is worth mentioning for future bookings.

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• Ian - Verified booking

  Ella's Loft a cosy retreat!

  Sheila and Steve have thought of everything that is needed for lovely break. The accommodation is tucked away in the trees and surrounded by lovely parkland suitable for walks. The buses to Canterbury and Ashford are very close by and we had a car "free" break using the public transport or walking. Nearby Chilham has two country pubs both serving food and a pleasant 3 mile walk away. The hot tub was a delightful added bonus and it was surreal listening to the birds whilst enjoying the lovely experience. The hosts were friendly and helpful and provided a delicious welcoming pack.

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