Beach Apartments In Northumberland

Reviews

What our customers say about their holidays

• Comley - Verified booking

  Disappointing. It has the potential to be 4 star, but looking tired. Carpets had not been vacuumed prior to our arrival. The previous guests must of had a heavily moulting blond dog! The out of date information book suggests that guests vacuum up after their dog before leaving the property. Yet you pay a surcharge for bringing a dog. Which we naturally assumed was for the extra time to vacuum between guests. Carpets generally are stained and grubby. Bedding and towels were nice quality, comfy beds. The shower was extremely hot, impossible to adjust or stand under. On Day 5 we received a phone call from Original Cottages asking if they could send a plumber. They obviously knew about this yet no prior warning or apology that there was a problem with the shower before we arrived. It was fixed and worked ok for the remaining two days. Light in bathroom is broken. No toilet roll holder. No shower caddy in shower, mould in shower. Bath matt is gross. Cheap liquid soap provided, bring your own. Standard lamp does not work in sitting room, so no ambient lighting on an evening, not a conventional bulb. Fire risk assessment in the out of date visitor book is due for renewal January 2017. Dishwasher tablets, a cleaning cloth, bin bag, tea bags and a few coffee sachets constitutes the welcome pack! New baking trays needed. Apartment could be lovely again with a little investment!

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• Susan - Verified booking

  I have no issue with Northumbria Cottages, my issues are with the owners of the property.

  The tv in the lounge was not working properly & the tv in the master bedroom was not working at all. I rang the owners & they came up the following day. Maureen tried to fix the tv in the bedroom, then stating the tv had been dropped, I got the feeling she was insinuating that I had dropped the tv, I had NOT! I had my elderly dog with me, I had one sofa covered with 3 clean throws in case she jumped up on the sofa when I wasn’t there, even though all the furniture was too high for her to jump on. I was told by Maureen that I should not be leaving the dog in the apartment alone. I told her it’s impossible for me to take her everywhere with me. She told me in no uncertain circumstances that I should be locking my dog in the kitchen. I never lock my dog in any room. She was cruelly thrown from a vehicle Christmas Eve 12 years ago, malnourished, riddled with mange, completely bald on her underside & pronounced teats. It took me 12 months to correct her skin & 18 months for her to happily get into a car. I work 2 jobs, full time & part time, our holidays together are precious to me & enrich my life. My stay was ruined by her attitude towards me. Will I paying them again with my hard earned cash, NEVER.

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• Bob - Verified booking

  Well appointed modern apartment with views overlooking the sea and Bamburgh Castle in the near distance.

  Handy for a walk into the village of Seahouses or a stroll around the harbour. Standout features were the extremely comfortable double bed, gated security and the overall cleanliness of the accommodation. The "welcome" book was well thought out and not just a jumble of papers and notes. Two issues gave pause for thought. Control of the heating was remote from the property via an email to the owner, who in fairness responded quickly to a request to "turn it up a bit", as the weather in our first few days was cold and wet. Temperature set points in the living area rose but the bathrooms stayed cool. I feel it should be made clear in the listing that if you park in the designated parking place you will block at least two other spaces so parking is really "first come first served" in the spots provided for visitors. Nothing the owners can do about this but if it gets busy you may have to park in a public car park, for which a complimentary permit is provided. If these issues are of no concern then Bernicia would be a good choice for a holiday destination, with regular boat trips out to the Farne Islands, and Holy Island a little further afield. Sea birds and marine life aplenty.

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• Mr John Hall - Verified booking

  The apartment was excellently appointed and clean, but it seemed to lack good housekeeping and proper attention. For instance, the boiler was not working properly, and while we could live with this for hot water the malfunction was know to the agents but they did nothing to leave us instructions on how to deal with the problem. The extractor fan and shaver light in the bathroom were not working, which again should have been spotted. Also the refill mechanism on the one toilet stopped working, while the carbon monoxide alarm started to beep and malfunction. Your maintenance team were quick to remedy, but most if not all of the above could have been prevented with proper, considered maintenance. Many of the instructions appeared out of date and compiled some years ago by a previous owner, and in spite of them saying no dishwasher tablets or washing powder was left for us. Finally, it would have been nice if a welcome pack including some cakes or a bottle of wine left, which would have been much appreciated after such a long journey.

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• Mrs Chew - Verified booking

  Perfect location in a beautiful village. all in all it’s very tired, paintwork extremely grimey and dusty. Most windows don’t open as the cords are broken. Lighting poor, the fittings look like they have been bought in a charity shop as do the pictures. Some of the lights in the kitchen area don’t work, bulbs need replacing. One of the curtains in the main bedroom needs fixing and in the bay window the curtains are threadbare. The hot water temperature has been turned down to such an extent that it’s warm only in the bathroom just what you do not need in chilly weather. Standard of kitchen cutlery/utensils/crockery not great and not much of it. The freezer needs defrosting desperately as very difficult to open the drawers without pulling off the drawer fronts. Would I stay again at Taylor’s, that would be a no.

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