Beach Lodges & Log Cabins In England

Reviews

What our customers say about their holidays

• Joanna - Verified booking

  The lodge was filthy, including the linen, towels and scatter cushions (some of which are actually on the beds).

  The floor was dirty, and left the soles of feet/socks black. There are lot of cobwebs in the high ceilings. I had to clean the kitchen worktops before use as they were covered in a white substance. Some of the pans in the cupboard were also dirty. The windows are so dirty it's difficult to appreciate the views through them. There is also mould in the bathrooms. This is in addition to the unacceptable level of dust and grime found pretty much everywhere else. Added to this is the general state of repair of the lodge. The paintwork is very noticeably chipped/scuffed/dirty in all rooms. Some windows didn't open. The longer curtains were stained/mouldy at the bottom. Unfortunately there are no cup coasters, so trying to protect furniture is difficult, despite the strict instructions in the file. There was no welcome pack, in fact there wasn't even a single toilet roll in the whole lodge, but thankfully we had the foresight to bring some. We also had to find the black bin which had been abandoned at the other side of the park. The previous occupants appear to have used the recycling bin for general waste as a result. To say we are disappointed, especially with the price paid is an understatement. I contacted the owner with the issues and photographic evidence, and requested some form of compensation for the time and effort it took to clean the lodge and launder the towels/linen. As you can imagine this was met with silence. Spend your money elsewhere. Holiday ruined.

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• Gaynor - Verified booking

  Cowslip lodge was situated in a perfect position, furnished out very nice,lovely furniture, beautiful views, nice accessories and a very sunny position all day, we were happy with the above comments.

  However the main thing that let this lodge down for us was the hygiene / cleanliness, very bad in the bathroom and shower and toilets, mould and stains. These can be rectified with a thorough cleaning. There were stains on the single duvet and hairs. I spent a full afternoon cleaning the lodge, but not the mould areas just a spray. We would be more than happy to book this lodge again, if the cleanliness and hygiene is rectified. The response from the property owner was first class and a very nice person. Please rectify this for the next guests as it is important for such a lovely lodge. Dryden company very polite and quick with their response, nice gentlemen that came out to the lodge. We were offered a cleaner to come out to the lodge but this would have been too disturbing for our guests. The lodge would benefit greatly with a gate for dogs as other dogs wander in and spoil it , this is an important fixture for a dog friendly lodge. Other dogs wander around the lodge and leave their mess which we had to clear. We had a lovely time in Cowslip and we would gladly return should the above issues be rectified as I wouldnt want to come away and clean whilst on holiday. More relaxing with a gate for the dogs and to keep others out. Thank you to the owner of this fantastic lodge, who will be proud to own Cowslip

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• Rebecca - Verified booking

  Absolutely gorgeous setting with a view to the castle.

  Overall we were really delighted with the lodge however there were a few niggles which others have picked up on in other reviews but don't look like they've been addressed. It's a great size overall but the beds don't appear to be king size as advertised, one of the bunks mattresses was truly awful - you could feel every single spring, some of the towels were stained, lack of hanging storage in the bunk room and main bedroom, the long handle sweeping brush needs replaced, it was damaged and you could easily cut yourself on it, the welcome guide mentioned using coasters but there were none, and the outdoor seating cushions were stained. I think if you're paying a couple of thousand for a weeks holiday in a "luxury lodge" there shouldn't be anything to pick up on. Having said that though we did have a lovely stay, I only mention the above as they ought to be addressed.

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• Denise - Verified booking

  We had a great stay,lovely location nice and quiet.

  Kelly was lovely,welcoming,friendly and helpful ,checked we had everything we needed etc.Lodges well equipped , nice touch of little welcome pack, and milk in 8 and towels nice .,even a towel for pets supplied.Staff on site good too.Dog field and areas kept nice and tidy.Nice bar to enjoy a relaxed drinki n after a busy day out ,welcomed by Natasha a couple of times and Clive,games and books to borrow if needed in there too..Nice location for walking or driving to other areas around.Enjoyed our time there,weather was mixed but didnt affect us.Nice view from our lodge and enclosed patio,the dog loved it too.

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• Judith - Verified booking

  This was our first holiday in Northumberland and what a holiday it was!

  !!! The property was absolutely gorgeous, it had everything we needed and was in a fantastic location. We had one query about the bins but within an hour the owner, Rachel, rang and sorted the problem straight away. The only constructive critique I would give is that the outside walls an around the doors need brushing down as there were quite a few cobwebs. While we were there it was our grandaughters 3rd birthday and she had a lovely day. She loved the fact that the cows came down in a morning to say morning and came down to say goodnight at teatime

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