Beach Lodges & Log Cabins In England

Reviews

What our customers say about their holidays

• Michael - Verified booking

  1). We found the property to be dirty and damaged on the outside and it hadn’t been cleaned properly on the inside with cobwebs, dead insects, dirty, sticky kitchen stools and dirty carpets.

  2). The kitchen area had a stained sink, dirt around the hob, sticky food on the side of the fridge and on the floor. The pizza tray is rusty and the oven tray is dirty. Cupboard handles are sticky, cupboard fronts are stained and we found rodent droppings under the sink. 3), The shower head is filthy and doesn’t stay on the wall of the shower. The WC pan is stained as is the drain in the sink. 4). The pillows are stained. The owner replaced them at our request and the replacements were stained too. The TV in the bedroom doesn’t work and the TV in the living room doesn’t receive any BBC channels. 5). The property is described by Sykes as ‘recently refurbished’. There is no evidence of this. 6). Sykes Customer Services have been particularly unhelpful in dealing with our complaints. We have provided them with photos of the property and they have taken no responsibility for the condition of the property even though we booked it having read the description on their website. They say that the property owner.is responsible for the property being clean, equipped as described and suitable for rental and not them. 7). We found the owner to be well meaning and he did try to deal with some issues. He was helpful in returning some items of clothing that we’d left in the cabin and for that, we are grateful. 8). However, we cannot recommend this property. We abandoned our visit after two nights, having booked the cabin for a week. We’ve booked many cottages with Sykes over quite a number of years. If they are happy to offer properties in this condition, then we will be very reluctant to book again with them. They have totally ignored the photographic evidence we have submitted to them and have simply relied on what the owner has told them. They rely on what is written in their ‘small print’ to attempt to evade any responsibility for the marketing of this property even though renters are totally reliant on them describing properties accurately. Renters are not provided with the contact details of the owners when booking a property so cannot contact an owner for up to date information about a property before making a booking. You’re only provided with the location details when you’ve paid the rental in full and with no facility for a refund if the property has been described inaccurately. We’ll be interested to see whether Sykes Cottages publish this review in full on their website. We have photographs that support each of the comments we’ve made in this review.

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• Emily - Verified booking

  We recently stayed at Castle View Cabin and the cabin is situated in beautiful surroundings.

  Unspoilt views of the National Park & the sea views across the field were breathtaking. It was a peaceful spot that was ideal for accessing Scarborough & Whitby alike & there were some great places nearby to visit. The Hayburn Wyke Waterfall was incredible & a wonderful spot to have something to eat at the nearby pub. We also highly recommend Bryherstones, a great place to eat with excellent home cooked food & warm hospitality. The Cabin itself we unfortunately found to be unclean so we ended up having to clean it ourselves to make it more comfortable. The doorways into the bedroom & bathroom were very narrow but there was warning of this on the website. We found the bedroom smelt of damp & the bedding didn’t smell clean, the same with the towels. The bed itself was very comfortable but we couldn’t really rest as the smell of damp was so strong. The shower was lovely and powerful however. The hallway floor was dirty & the doormat was unclean to the point we had to move it out of the way to avoid standing on it. The kitchen floor was dirty when we arrived; crumbs scattered about & we had to clean the cupboards before putting our food away as they too were dirty. We couldn’t use the kettle or toaster as the kettle was filled with limescale & the toaster was full of crumbs. There was no bin bag in the bathroom bin & no spare bin bags for us to use which meant having to put bathroom rubbish into the kitchen bin to dispose of at the end of our stay. There were dead insects all through the cabin; on the window ledges & in webs across the ceilings. The outdoor area was wonderful, a great spot for star gazing. However the bench at the top of the steps isn’t safe for use as it is broken. This could be a lovely retreat as the location is wonderful. However the cabin really does need a deep clean & improving to maximise its potential. The owner did leave a bottle of wine & milk in the fridge which we were grateful for but sadly won’t be returning. We really hope this property is improved on for people to enjoy the wonderful surroundings in the future.

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• Martin C - Verified booking

  “We didn&#39;t realise that 35 Siesta Mar was on a chalet park until we arrived. However the chalet park is lovely - the chalets are well spaced out with lots of grass and flowers and a small area behind the chalet with a useful washing line. Whilst we were there (July, beginning of the school holidays) the park was very peaceful and quiet and seemed to mainly appeal to older couples. The chalet is small but very well organised with everything you need. There were lots of helpful touches like little labels on the the switches to tell you what they control. There was no free cupboard to store food in the kitchen, but we moved a trolley out of one of the bedrooms for the duration of our stay and it was perfect for cereals, fruit etc. There is a Tesco Express 5 minutes walk away and a Waitrose a short drive away. The chalet is perfectly situated for a peaceful seaside holiday. There are lovely local walks both by the coast and in the countryside. You can walk to the beach in about 6 mins from the chalet if you want to go down steep steps. If you take a slightly longer walk (10-15 mins) through the village you reach the main beaches, which are beautiful and not crowded. There are some stones but large areas of soft sand too. There is a lovely fish and chip shop in the village that even offers gluten free and is to be highly recommended. There are also lots of places to visit nearby too. We booked this in a hurry as soon as lockdown restrictions allowed and weren&#39;t really sure what to expect, but had a wonderful holiday and would definitely go back. Thank you for such a lovely, well maintained holiday home. A lot of thought and care has gone into looking after this chalet to a very high standard.<br /> ”

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• Martin C - Verified booking

  “We didn't realise that 35 Siesta Mar was on a chalet park until we arrived. However the chalet park is lovely - the chalets are well spaced out with lots of grass and flowers and a small area behind the chalet with a useful washing line. Whilst we were there (July, beginning of the school holidays) the park was very peaceful and quiet and seemed to mainly appeal to older couples. The chalet is small but very well organised with everything you need. There were lots of helpful touches like little labels on the the switches to tell you what they control. There was no free cupboard to store food in the kitchen, but we moved a trolley out of one of the bedrooms for the duration of our stay and it was perfect for cereals, fruit etc. There is a Tesco Express 5 minutes walk away and a Waitrose a short drive away. The chalet is perfectly situated for a peaceful seaside holiday. There are lovely local walks both by the coast and in the countryside. You can walk to the beach in about 6 mins from the chalet if you want to go down steep steps. If you take a slightly longer walk (10-15 mins) through the village you reach the main beaches, which are beautiful and not crowded. There are some stones but large areas of soft sand too. There is a lovely fish and chip shop in the village that even offers gluten free and is to be highly recommended. There are also lots of places to visit nearby too. We booked this in a hurry as soon as lockdown restrictions allowed and weren't really sure what to expect, but had a wonderful holiday and would definitely go back. Thank you for such a lovely, well maintained holiday home. A lot of thought and care has gone into looking after this chalet to a very high standard. ”

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• Jo K - Verified booking

  “Booked very last minute, primary requirements were close to the beach and easy access shower. Chalet is on a site which is excellently maintained, chalet itself was well maintained, clean and provided everything needed (including windbreak for the beach, umbrella for sitting in the sun) Dark skies at night (just what I love) and incredibly quiet - slept through the night, I didn&#39;t even hear the torrential rain on the Thursday night. There are no services on site, but the site is a 10 minute walk to the village centre, where there is a butcher, baker and grocers, pharmacy and other local services. There is a Tesco Express one minute walk away, next to the petrol station. Although the beach is 700 m walk away, to reach the beach you need to negotiate the steep stairs down the side of the cliff. I would recommend walking the 10 minutes into the village centre for easier access, however it&#39;s worth the climb down and you can walk along the beach towards the village centre and come back that way. I also walked towards Trimmingham, and went on the beach there. There didn&#39;t seem to be too much in the way of evening dining, during the day, plenty of choise for fish n chips, etc otherwise a couple of hotels really was all I could find - but I didn&#39;t look that hard. We drank at The Star Inn one early evening, but didn&#39;t eat there. We did have one takeaway, I would recommend the New Sage chinese takeaway. For walking, the lanes were fairly quiet, and the pavements around the village well maintained. There were plenty of short cuts, if you want to explore the village.<br /> Overall, a thoroughly relaxing stay and the weather was wonderful”

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