Beach Villas In Yorkshire

Reviews

What our customers say about their holidays

• Mr Robert Mackenzie - Verified booking

  Our overall impression was that not enough care went into preparing the property for our arrival. The temperature was 10C in the unit when we arrived and it took us quite a while to understand how to operate the central heating. Once we had figured it out, we managed to maintain a comfortable temperature for the rest of our stay, however we really felt that someone could have turned the heat on for our arrival. There were umpteen reminders not to check in before 4pm, but the heat could actually have been programmed to turn on at that time. The property was spotlessly clean except for utensils that had been put away in the cutlery drawer, the bed (we only used one) very comfortable, excellent, even outstanding shower pressure, incredible views, modern appliances, electrical outlets absolutely everywhere, many, many positives. Negatives: It really felt like nobody had bothered to properly check the place before we arrived. There was a pint of milk in the fridge and a packet of biscuits on the counter, a few single-serve packets of instant coffee, packetss of sugar and two teapot-sized tea bags. However, the teapot was found stashed (hidden?) in the back of a cupboard and was missing the lid. I actually spoke to Carol the owner halfway through our week long stay and mentioned this to her, thinking a lid (or new teapot) would be delivered, but none appeared. The kitchen was mostly equipped for 6 people but there were only 5 dinner plates and 5 coffee/tea mugs. I had to rewash the cutlery that had been put away in the cutlery drawer as it wasn't clean at all. There was no washing up liquid for washing anything in the sink and a completely empty bottle of cleaning spray in the cupboard under the kitchen sink. There was a bottle of liquid hand soap in only one of the two bathrooms. The loo rolls were just put on top of the toilet tanks, there were no roll holders/hangers, which we found rather strange. Our suggestion would be to add bedside rugs and televisions in the bedrooms. Also, the only rug in the apartment, found in the living room, would have greatly benefited from having a carpet sweeper in the apartment. Our overall impression was that it is a wonderful apartment but more care should be put into preparing for guests arrival. One packet of biscuits and a pint of milk in a very cold apartment isn't exactly what we would call a "welcome pack".

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• Jane - Verified booking

  The location was great and the cottage very quirky but not suitable for dogs at all.

  There is no garden and no grassed area so wherever the dog needs to relieve its self outside the cottage can only be next to someone else's property or down the steps to the cobbled shopping areas. The lounge is on the second floor and the steps are too steep and difficult for dogs. Most owners have the dogs with them in the lounge, they dont leave them on their own on another floor. The furnishings were very old, tired and uncomfortable. The easily accessible drawers to put clothes in the bedroom were full of towels and bedding for the cottage and the other small drawers difficult to get to.The shower was pretty much useless, over the bath with no shower rail. The parking permit is pretty useless as its for a parking area much further away from the central car park in town, which in itself is quite some distance across town to carry luggage, with a dog and our grandchild. No complementary condiments to give the lovely welcome most cottage do. No black bag for the bin, no spare toilet roll. The cottage feels like the owners cant be bothered putting in that special effort to make a nice welcome for guests but still are charging a high price.We will never stay there again and wont recommend to our friends.

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• Kath - Verified booking

  Fantastic to be finally out of lockdown & allowed to go to the seaside!

  !! However parking was a nightmare - unloading the car on a tiny street with loads of pedestrians & other vehicles trying to get past. Having to park miles away, so on a trip out to the beach having to carry all our stuff miles. It made it stressful & exhausting. I think it needs to be really clearly spelt out that parking in Whitby is difficult to find & the house location means I you’ll have to park a long way away, if your v lucky you might get a spot in the limited pay & display £9 a day. Remember everything you bring has to be carried ... we brought way too much stuff! The house was quirky & v characterful which was lovely, but top stair landing was precarious & also The banister rail was loose, so had to be really on the ball! It’s not really a family holiday house, but the location is fantastic and the house a real experience, loved the old bath! You’ll need healthy knees as there are a LOT of very steep uneven steps,! I’d say it’s great for a short break just to explore Whitby as you’re right in the old town. But come on the train & with a small overnight bag!

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• Lynn - Verified booking

  Hazeldene is a really beautiful property, the pictures probably don't do it justice to be honest!

  The kitchen is fabulously spacious for 8 people, I would suggest another or a much larger fridge though; we were a party of 6 and struggled to get all our food and drink into it. The decor is tasteful throughout, maybe a couple of occasional tables in the lounge with some lamps to give a slightly cosier atmosphere, and definitely a lamp in the dining room, it could be a little gloomy in that room. The beds and bed linen an extremely high standard, however if I were the owners I'd consider changing the double bed to a king or even super king size one. I would suggest the cleaners do some deep cleaning in the shower room ... the hand basin seemed to be blocked to be honest, and the shower drained very slowly, but these are all very tiny observations that didn't spoil our week's holiday in the slightest and I hope will be taken positively by the owner and not seen as complaints .... it was our first visit to North Yorkshire, an absolutely beautiful county, lovely people and Hazeldene is a very lovely property that I'd be more than happy to re-book.

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• Lindsey - Verified booking

  The house looks lovely and could potentially be amazing, however we encountered some issues: - dishwasher did not clean properly.

  Plates in the cupboard had food on them and ee soon realised why. We ended up hand washing everything. Maybe adding rinse aid and salt between stays would help, but it really was poor. - oven took twice as long as it should to cook anything. - wifi was extremely slow and didn't work at times. Some signal boosters might help with the property having such thick walls. - cleanliness could be improved. Massive cobwebs in several areas. Sat on the sofa and noticed in the crack between cushions was absolutely vile. - slugs in the house. I put my slipper on in the last evening to find a slimy slug in there. There was also a slug trail in the kitchen hear the smallest window. - duvet on bed in en-suite bedroom not big enough. Once 2 people were in the bed the duvet barely fitted. Ended up swapping it with the room next door. - hamper on arrival was a lovely touch, and most of the decor was lovely (paint in bedroom and en-suite was a bit grubby). Great location. If the above was resolved the property could easily be 5 star.

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