Cornwall Holiday Cottages

Reviews

What our customers say about their holidays

• Shelly - Verified booking

  The property advertised there was a baby gate, this was not usable as it didn’t close so we asked the property manager if they could tighten the gate bolts to make it close or provide an adjustable spanner so we could do it.

  When discussed with the owners we were advised this couldn’t be closed as the banister post was not strong enough to hold the gate and this has never been a problem in 5 years, however it was a problem now and needed resolving but we were met with some resistance on this - not the most helpful of property owners on this matter, lady was very apologetic and tried to think of a resolution and seemed to appreciate our feedback however husband was a little confrontational and resistant to resolve, even said he didn’t see what the problem was if I was in the property with my child. I was advised as a solution that there were some reusable cable ties in the drawer and these had been used before - so it obviously had been a problem before. However on investigation, these were sandwich bag ties which were no longer than an inch long and the gap was probably 5 inches round, plus these would never have been strong enough to hold even if long enough. My worry would be if the bannister post isn’t strong enough to hold a stair gate - 1 why is it there and 2, is the bannister strong enough to serve purpose if this is the case, a huge safety red flag in my opinion. Safety measures should not be advertised, let alone provided if they are unusable as a safety measure. I was asked to find something at the cottage to tie it closed with or buy something and would be reimbursed. We had to use oven gloves to tie it closed for the duration of our stay - I wouldn’t have booked this cottage should I have known there was no way of keeping my child safely away from the stairs. On first glance the cottage seemed nice and clean, smelling strongly of bleach on arrival. However we later found the floor in the lounge to be sandy, the sofa covered in dog hair and once the smell of bleach faded it smelt quite strongly of damp. Whilst I appreciate it is a dog friendly cottage I would still expect it to be clean. The walls in the master bedroom were covered in faint mould marks which have obviously been wiped and the mattress in the master bedroom is in need of replacement as it dips heavily making it very uncomfortable. Internet was terrible with little signal and the instruction manual could do with instructions of how to use the TV as it took some figuring out. The property also needs more normal drinking glasses as there are only two in the property yet it sleeps 5, there are lots of wine glasses and champagne flutes which are not suitable. Would also recommend plastic plates / bowls and cups for smaller children. However there were adequate cleaning facilities provided when needed, tea, milk, biscuits, washing up Iiquid and dishwasher tablets let which was helpful. Location is great, and car park right next door is really good value at £6 for 24 hrs.

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• Susan - Verified booking

  I have stayed at this property twice before - last time was last Summer, so it follows that I am generally positive about it.

  It remains a very well situated property with good facilities including a lovely and well equipped kitchen and small outdoor patio which is pleasant to sit in. The linens - towels, bedding etc provided are generous and good quality. The layout of the property and way it has been furnished mean it would be best suited to a family - ie a couple with children - as the main bedroom is lovely but the two other bedrooms are very small and not well suited to adult occupants - for eg neither of the smaller bedrooms have any bedside table or reading light and you have to get out of bed to switch off the overhead light. Nor is there any wardrobe or place to hang clothes on the smaller rooms other than sharing the wardrobe in the main bedroom. It was disappointing to see that issues raised last time we stayed remain unresolved a year later. In particular, the property details indicate that a spare set of keys is located in the property. As per last year, they are missing and a single set of keys to front and back door only provided - during our stay last time the contact was unable to resolve this issue during our stay and we were told the previous occupant must have lost/taken the keys. We did not bother to try and raise the same issue again this year. Even for a single family stay, it is inconvenient for members not to be able to leave the property separately without locking the others in or not having a set of keys. The child stair gate is not a removable one and is affixed to the bottom stair in a way which impedes access to the bottom tread and is a real tripping hazard for, in particular, the elderly or children. I have never stayed in a property where the stair gate has not been fitted to be integral with the stair tread in this way. I did feel that this year the property was not as well maintained as previously. In particular, there were several dirty dishes in the cupboard, the oven was pretty grimy and the property decor was looking a bit shabby in places. Leaving time is 9am and check in a late 5pm, which is said to be due to the necessity of Covid deep cleansing procedures and, while the property was adequately clean (apart from oven etc) there certainly hadn't been anything like deep cleaning going on! That said, we enjoyed our stay in Wadebridge and the price was reasonable for location, facilities and season. It would just be a shame if further deterioration was allowed to such a nice rental.

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• Iain - Verified booking

  This is our usual late Spring getaway location and we have been here before.

  We like the village and have many friends in and around so we know what to expect. The village pub (Ring O'Bells only 25 yards away) in particular, is a great place (unfortunately closed until 17th May due to the Coronavirus). Location wise we can't fault it, being close to the Camel Trail and Padstow and the North Cornwall coast in general. The accommodation is comfortable, while appearing rather basic at the moment, again we suspect due to virus restrictions: vinyl flooring throughout. Some of the kitchen implements could be replaced due to wear and tear and the garage parking is very awkward to negotiate. A block of 5 garages which are not really wide enough for anything bigger than a Polo and almost inaccessible if one of the other garages is in use. Support network for the property is very good. We had an issue with the kitchen toaster which had an intermittent fault - resolved within the hour. In a nutshell, we would say it is functional rather than luxurious. Good for kids and a good WiFi broadband signal. Very efficient heating - we had quite low temperatures overnight. It suits us as the location is the single most important consideration. Would we recommend it - Yes. In fact we have already booked it for the same week next year. We hope all the usual facilities will be open fully by then.

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• Sandra - Verified booking

  This is a lovely cottage situated in a really good location.

  Its modern and comfortable and an excellent base for exploring this area of Cornwall. It was cleaned to a great standard and we thank the owners for the goodies in the fridge on arrival. That was very welcomed :) We really did enjoy staying here and would definitely consider doing so again in the future and would recommend to our friends and family. Unfortunately, the pub a couple of doors down was closed due to Covid restrictions so we couldn't try it out but I'm sure it would have been great . Maybe next time :) Just be aware that parking can be an issue so be prepared to use the car park up the road. The garage is tiny and there is not much space in the parking block. We have a Corsa and even that was a tight squeeze in the garage but we managed to park it all the way in. We were lucky that he other holiday cottages in the block were not being used so we only had the one permanent residents car to navigate around in the parking block. This was parked poking out of their garage so we had limited turning space and ended up having to reverse out to the main road whenever we went out. However, on our last night we had new holiday neighbours who also parked with their car poking out of their garage and that did make it really difficult to get out of ours the next morning.

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• Rachel - Verified booking

  We had a lovely visit to Cornwall.

  This was our first holiday as a new family with our 16month old. Wadebridge was a great base to explore and we were blessed with good weather. There were so many fun activities and great places to take our son. We were very grateful that the high chair and travel cot were set up for our arrival making it easy to set up for bedtime after a long 7.5 hour drive. The cottage was lovely and cosy and felt safe with a toddler who Is into everything! The only negative points we experienced were that the cottage was frugal with basics such as only one roll of toilet roll, minimal hand wash, one bin bag, 2 dishwasher tablets. We had to purchase all these basics extra and with the price of the stay for a week I would have expected these to be included. Cleaniness wasn’t pristine. There was a half chewed dog chew on the floor that our son found and picked up (directly into his mouth as an inquisitive toddler) and the toilet bowl was impacted with toilet roll when we arrived. The master bedroom was very well decorated but the bed was very uncomfortable for us which was made worse due to the uneven floor in the bedroom thus the bed leaned to one side. We didn’t sleep well all week. We still enjoyed our stay but I wanted to leave this feedback to improve future stays.

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