Dog Friendly Cottages in South West

Reviews

What our customers say about their holidays

• Carole - Verified booking

  We have being staying with Carbis Bay holidays for a significant amount of years, and this is the first time that we feel we have cause to complain.

  Photographs and property description are somewhat misleading, especially the ones showing the tables outside, as they face directly on to a road, with no privacy. The small courtyard at the rear was in a untidy state with most of the flower containers having dead flowers and weeds in them. When we arrived the lawn was totally overgrown and the borders needed weeding and a general tidy up. Other points to note:- Toilet roll holders in un-appropriate positions, one of which my husband had to fix. Toilet seat in main bathroom was loose and rotated when you sat on it. One of the oven shelves had brown stuff dried on it and looked like it would drip if warmed up. I noticed the gravy boat in the bottom drawn had brown splashes up one side. The sofa and cushions had seen better days, and one of the remotes looked like it had been chewed. On a safety note I felt the bannister going to the utility area should have been on the left hand side and not the right. Also steps, leading up to property need a hand rail at the beginning. We hope you find these observations constructive, as we wouldn't want other guests to have the same disappointment as we had.

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• Nikki - Verified booking

  Hi there! We were OK with the dated decor but we struggled with a couple of things which made our stay not that comfortable (especially given the cost, even during school summer holidays).

  1. There's a heater in the property which was on all the time and which we couldn't work out how to switch off. We called the company and only after chasing got told that we could switch it off at the wall despite the sign in the property. This had no effect and we were basically uncomfortably hot the whole stay. 2. We lost hot water twice. The first time, we called the number in the book - this was meant to be open until 10pm but despite it not even being 8pm there was no answer and we had to leave a message. Despite chasing after the second time we lost hot water we never did get a call back. Cold showers on holiday are not acceptable and we were very disappointed at no-one being bothered to get back to us. Would love some kind of response from the owner and/or letting company as we came away not as relaxed as we should have done.

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• Paul - Verified booking

  Another great stay at secret Beach thank you.

  My only minor criticisms are that the zip & link bed in the second bedroom is starting to sag on the outside edges and so it slopes very slightly downhill (only really noticeable when you’re lying in it). Having Sky TV is great but we were unable to watch many shows (dramas, comedies etc) before 9pm as a PIN is required for anything other than child-friendly shows. It would also be nice to have the garden gates positioned differently to create a fully enclosed area for the dog to access from the house rather than us having to take him out the house and through the existing gates - not ideal at 6am in the rain! These are however very minor points. We thoroughly enjoyed our stay at Secret Beach. The house is very comfortable and very well equipped. We’ll definitely be back!

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• J - Verified booking

  We found the property to be very clean and well equipped, however there were a few things we would like to mention.

  We found the L shaped sofa to be exceptionally uncomfortable - the seats are far too deep (even for 6' tall husband) and there is no support at the back, just loose cushions. Also (as noted by other reviewers) in the en-suite bedroom there is no way to get any ventilation into the room without having one of its external doors open, which is not advisable/secure in a ground floor bedroom at night! We think it would probably be quite unpleasant to stay there during a hot summer night with no ventilation into the room. It would be better to have one of the doors as a "tilt and turn" door so that it could be opened safely for night ventilation. We were also unable to open the small fanlight window in the twin bedroom. Not sure whether it was just stiff or was locked?

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• Carolyn - Verified booking

  We absolutely loved Secret Beach.

  It was a surprise for my husband's birthday, and the three days were offered at reduced rate, so it was within my budget, even though it was just us two in a house for six. We love space though, so he was very pleased. The disappointment was the advertised sea views, which were part of the draw for me, but sadly its only a small view between houses. I'm ok with this, but after promising him sea views he was disappointed. However, the house was just beautiful, and spotless, and well equipped. It was also very cosy, as weather turned chilly. I'm someone who doesn't usually comment on issues, but note from visitor book that more than one have remarked on the sofa needing update. Might just agree!!

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