Dog Friendly Cottages in Tunbridge Wells

Reviews

What our customers say about their holidays

• Louise - Verified booking

  We stayed at Little Batts from 7th to 11th November this year.

  In your comprehensive welcome pack you request feedback both positive and negative Positive:       Beautiful and historic property in a lovely area of England       Welcome pack was very helpful       Bathroom is beautiful and kitchen well appointed (particularly loved the oven)       Great to have washing up liquid, hand wash, dishwasher tablets all provided       Lovely bedding on the bed       Awesome heating through out Negative:       Cleanliness Carpet in lounge area is visibly very dirty especially the large liquid stain in eyesight when on the couch. Maybe cream carpets is not a great choice. Couch cushion covers are ill fitting Embedded dead spider on the floor at the foot of the bed Large spiders web above window in lounge All these make the property feel generally grubby       Safety The step in the hallway is very dangerous especially with the same carpet on both levels. I fell quite badly within an hour of our arrival and twisted my ankle meaning I had to spend our first day with my leg elevated. (Not a great start to our holiday) Connecting door to The Barn is not lockable, but the door on their side is. One of the dining chair seats is only attached by 2 screws Back door was unlocked when we arrived. We have locked it.       Parking We parked outside the property in the lay-by as close as we could to the wall to ensure other vehicles could pass. When we went out one day the resident opposite had parked in such a way that we could not drive out and when we knocked on the door and asked her to move her car 1-2 metres forward she told us to "just reverse out'. While this was quite possible it was not a great interaction and left a bad taste.       General TV remote batteries were dead No welcome pack - tea, coffee, milk, sugar, couple of biscuits etc - After 36 hours travelling from Australia we couldn't even have a cup of tea when we got here. The bathroom is spa like and the large bath makes it feel like a romantic couples escape, but the bed is low,    average comfort and 2 single beds pushed together, which is not romantic The light around the mirror in the bathroom is quite fancy, but after 4 days we still hadn't worked out how to consistently control the light level or turn it on/off with confidence so we left it on all the time Overall while the property has great potential and some highlights we would rate it 1 out of 5 stars.

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• Christine - Verified booking

  This is a lovely property with lots of room and plenty of equipment for cooking which was useful as we were a family group at Christmas and New Year.

  Decorations were up and there was a decorated Christmas tree. It's in the country on an estate where we could take the dog for walks. The owner was very helpful about us adding on an extra day at either end of the holiday when we could see on the Sykes website that the property was free. Some minor problems: We did ask for the bed in the downstairs bedroom to be made up as two twins (as my husband snores). The bed was listed on the website as super king size but actually it was only king so the twin beds were narrow and not very comfortable. When some of the family left I slept in one of the other rooms where the bed was more comfortable. There was a minor power cut part way through the holiday and the owner helpfully came out twice to try and sort out the timing on the heat pump that provided the heating but it didn't work consistently for the rest of the holiday. However there was a log burning stove in the lounge that we could have used if it had been colder. There was a pump in a cupboard in one of the upstairs bedrooms (the one with the en suite) and even before the power cut it would come on in the middle of the night making a banging noise every couple of seconds and kept my daughter awake. Some of us used the undercover outdoor pool once but maybe to be expected at this time of year despite being heated it wasn't warm enough to be comfortable.

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• Maryjane - Verified booking

  Where to start?

  a. Safety must be the first concern, especially in case of fire in such a wooden building. However, when you lock the main door at night, from the inside, it is virtually impossible to unlock. To do so we had to climb through a window every morning, to unlock the door from the outside. This is a known problem as there is a note on the door frame. REPLACE THE LOCK as a matter of urgency. b. Most of the smoke alarms have been removed. c. The kitchen induction hob's glass top is badly broken, with bits detaching. Yes it still works, but really.. d. The sink in one of the upstairs bathrooms has a big (~2") hole in it and is unusable. e. The tv in the downstairs bedroom has no signal. This was reported on day 2, and nothing done. f. Broken glass by the swimming pool. g. The outside "key safe" is upside down, and does not appear to work in any case. h. Most bedrooms very basic/small with picture hooks but no pictures on the walls. The pictures are very flattering. We paid £1800 for a week and expected more, having done this many times elsewhere. i.e. we are not that hard to please. The above is a pity as the property could be reasonable if furnished to a better standard, and is further let down by poor maintenance. We reported the sink and hobb on arrival the first day and were offered a £50 (!) discount. It has not appeared as yet..

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• Melissa - Verified booking

  Batts Barn is a beautiful barn conversion in a stunning setting.

  The location is within easy reach of many lovely villages, pubs, farm shops and castles. The barn has been finished to a beautiful standard with a very impressive kitchen area. The pool was an additional bonus, although "heated", it isn't the warmest. The housekeeper who lives onsite was very welcoming and friendly and nothing was too much for her. Thank you. A few things that let it down, without focusing on the negatives as it was lovely. But this certainly would improve the listing: There was no welcome pack, nothing at all. For the price of the barn, this was a shame. When I say nothing, not even tea bags, kitchen roll, coffee etc. This was disappointing and being very remote, it wasn't easy to "pop out". Most other accommodations we stay at, at least provide the basics along with a welcome pack and letter. Simple touches make a big difference and would make for a better review. The property could have been cleaned to a better standard, mostly the amount of cobwebs. We also had a huge problem with flies and wasps in the property. We understand you can get cluster flies this time of year but this was ridiculous. We were up until 1am trying to sort the problem. Once again, a lovely property. Just attention to the finer details would certainly benefit.

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• Suzanne - Verified booking

  Positives: Clean and nicely decorated, extra sofa bed if two single occupants arrive, well-stocked with equipment and mod cons.

  Negatives: The picture of the garden, that is used as the primary selling point, is misleading. The last autumn's leaf fall had not been raked up, the furniture was old, tatty and falling apart. The garden has had about three years of usage since established (according to the guest book entries), and it looked like no-one was bothering to maintain it. It was a big disappointment, as we had expected to see something more well-maintained like the picture. No guestbook, and occupant information like an updated wi-fi password or local area information was clearly displayed/provided. We used a clearly displayed sign for the Wi-fi password which was out of date, battled with it for half an hour, and eventually had to go and knock on the door of the main house to ask for the information. Eventually, we found informational items tucked in behind the TV, a day later. We felt that it was a bit of an oversight to not make the location of these much clearer or to update their sign. We felt that the owners of the accommodation could have attended better to the small things, and the garden was a big disappointment.

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