Dog Friendly Villas In Betws Y Coed

Reviews

What our customers say about their holidays

• Lisa - Verified booking

  Lovely property in a beautiful location!

  Would have no problem in returning in fact I didn’t want to leave! Few disappointing issues but they didn’t impact on our stay to much.. so works for the future perhaps… The handrail needs replacing/repairing as not secure and crack in rail. The steps in themselves are okay, but I would suggest cutting back the vegetation and removing the creeper plant at the top before it becomes a carpeted slippery step. The property is marketed as no smoking - but someone had clearly been smoking at the property. The bin absolutely reeked of cigarettes and you could smell it through the property! TVs in bedroom we couldn’t get either to work as one tv appeared to have a missing remote to turn it on/off, the tv needed updating and then the sky didn’t appear to work either as something wasn’t connecting (both bedroom tvs). (These may we’ll be rectifiable for those with the know how, but I didn’t want to have to have to call and bother people / I just expected them to work - perhaps it would be beneficial to provide an idiots simple instructions for tv and sky .. not everyone knows how it works!).

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• Michael - Verified booking

  In 20 years of renting holiday cottages across the UK, this property is head and shoulders the dirtiest I've stayed in.

  The place was absolutely filthy, with large cobwebs in all of the rooms, which clearly shows the place had not been properly cleaned in weeks. I spent an hour and half with the hand held Dyson cleaning the cobwebs away from each room - not the best start to a birthday. The carpet on the upper level is well past its best and needs to be replaced asap. The bedside lights in the room with the bed made up did not work at all, so we moved into the other bedroom. This, like the first, stank of damp. There is a large damp patch in the bathroom ceiling. The whole property needs to be re-decorated from top to bottom and carpets replaced. The strange this is, there is a huge TV in the lounge, the washing machine, tumble drier, kettle and toaster are all Bosch - so not cheap - so its a mystery why money is being spent on the upkeep of the place. The kitchen looked relatively new, but I can't comment further, as we never used it due to the smell of damp. Sykes should inspect their properties and award a rating thereafter. I doubt the Dene would be 1 star.

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• Simone - Verified booking

  We thought the garden was absolutely beautiful and the photo should be updated to show how stunning it is in May with all the rhododendrons on display.

  The kitchen had clearly been recently redone and was very nice, however bigger mugs and a frying pan would have been helpful. The utility room window doesn't open so it tended to get a bit damp with wet clothes hanging in there. We thought the lounge was lovely with amazing views. It had also been repainted I think. The dinning table and chairs were also updated from those shown on the website. The bathroom is looking a bit old and tired and seemed to smell despite us frequently opening the window and leaving the fan on. I recommend you update it as it is massive and could be amazing! The bedrooms and beds were both good sizes and very comfortable. We could have done with more towels as you only left us 2 sets which isn't enough for a family of 4. The towels were also very small for us. The property was very spacious in a tranquil setting with great access to the town and lots of walks nearby. The kids very much enjoyed the massive TV in the lounge with the Disney package.

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• Andrea - Verified booking

  Our third time at the property.

  Excellent facilities, location and space, hence why we continue to book this property 18 months in advance, twice a year A few pointers though..... The property is well in need of decoration. There was a musty smell on arrival. Although tidy, it is well in need of a good clean. Windows were dirty internally. Furnishings need a freshen up with regards to smell. Cobwebs in corners of each room. Although Wales is renowned for it's recycling scheme, the property does not follow this. No food waste bins or instructions on waste collection dates. The outside black bins were overflowing and crows had pecked out all the rubbish all over the drive. We ended up tidying this up which in my opinion is not satisfactory on arrival. Hopefully on our second visit later in the year the cleaning will have stepped up a notch and recycling instructions for guests clearly identifiable. A little more attention to cleanliness will make a massive difference

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• Sandra - Verified booking

  The Dene was "home from home".

  We knew and were impressed by the washing machine and tumble dryer but there was also an ironing board, iron, washing powder and conditioner included in the utility room. Also included were soap, shampoo, conditioner and shower gel which were very nice and unexpected. On arrival there was also complimentary tea, coffee and milk - a nice touch! All appliances were good quality items, nothing was poor quality. The bed was super comfortable and everything was clean and tidy. The only slight problem we had was with the instructions to find the bungalow once we were in Betwys. It said to"go past the Water Mill Hotel" but after going straight past it and having to turn around and go back, we discovered that the hotel is now called The Waterloo and the directions need up-dating.

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