Dog Friendly Villas In The South West

Reviews

What our customers say about their holidays

• Katie - Verified booking

  The first thing to say is that this is a lovely, extremely well equipped cottage within a short walk to the beach, with other lovely walks nearby.

  There is, of course, a but.......don't be lulled into thinking "it's a village, how much traffic can there be"! Parking and the traffic noise are a nightmare. Not only is the cottage right on the road running through Burton Bradstock, it is also where the road narrows allowing only one car through. Subsequently you have cars and lorries outside the window idling in a queue, or revving up to rush through. Traffic noise can start early, and two of the three bedrooms are at the front of the house and are unsuitable for light sleepers. Even those of us who normally slept well were woken early (we are talking 5.30 one morning and certainly by 7.00). As the cottage is right on the road, trying to get to the other side of the road where the pavement is can be tricky and time consuming, particular with dogs (equally I can imagine with young children). I looked for Donkey Lane where one site said to park and frankly this is illusionary at best, a narrow lane for single file traffic. Parking on roads nearby was a bit hit and miss and, I suspect during holiday season a parking space would be a rare find. The garden is lovely but you do have to pass the kitchen window and lounge of the cottage next door which feels a little odd, particularly at night when taking the dogs out for a last wee. Despite the lovely cottage I would not book again, and neither would any one else who stayed with me. Lack of sleep and parking do not over ride the plus points of the cottage itself.

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• Neil - Verified booking

  We have stayed at Heron four times.

  The location is lovely and the parking is a bonus. However this year we were disappointed with how dirty the apartment was. We had to clean the fridge before we could use it. The oven is in desperate need of a clean. We used it once but the smell of old burnt food was overwhelming. There is a desperate lack of kitchen utensils, no decent frying pan for example, which along with the dirty oven made self catering a challenge. The bathroom is mouldy ( a point picked up in previous reviews) and has gotten worse over time. The furniture is also tired and the sofa was quite uncomfortable. The curtains are ripped ( as they were last year ). The rug is a trip hazard. As I said, a parking space is a bonus but this year the signs were all broken and it was unclear where to park . We returned one day to find no space which was really frustrating. I reported all these issues to the holiday company and in fairness they offered to redo the cleaning but we declined. I also reported the main issues again when we returned home, but no response hence this review. Heron has been our ‘go to’ place in St Ives and has represented good value for money but we shan’t return until there are improvements, but if you value location and lovely views across the harbour above all else this is probably the place for you.

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• Mark - Verified booking

  A charming flat which overlooked st Ives in possibly the best location you could ask for and only a few mins walk into the village / Town.

  The apartment was well equipped for our stay. Including bedding and fluffy towels etc. Parking was a short 10 min walk from the property. Their are a few things that need to be addressed in the property for improvement: - the bed, the mattress is awful :( the bed is a small double (I believe) so we both ended up sleeping on our sides. - the WiFi (it only work in the communal corridor) the problem is the signal strength does not cater for the property and needs its own connection to a modem. The WiFi boosters simply do not offer any form of WiFi to the apartment. - final night of our stay the battery to the smoke alarm was going off ALL night - intermittent beeping (battery went). - bathroom mould on the ceiling, bathroom could do with a lick of paint. We do understand there is no window hence the reason for this happening. But requires addressing as a “luxury” apartment / flat. Overall a pleasant stay ( apart from the last night with the smoke alarm). “What 3 word” location ///cobbles.liberated.able for anyone who finds the property hard to find as couldn’t find on Google.

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• Samantha - Verified booking

  Loved this beautiful cottage and found it very comfortable, clean and warm.

  It had everything we needed for a relaxing stay. Comfortable beds and excellent long-deep bath and great shower. A short and relatively easy walk to the wonderful local beach (and excellent beach cafe) plus plenty of other walks from the village along the river or on the cliffs. Two lovely pubs for eating out within just a few paces, plus a handy village store and post office. As per other reviews, yes the road outside the property is busy at peak times, but not enough that it bothered us. The front door opens directly onto the road, so great care needs to be taken especially with young children or dogs, but there is a latch gate outside front door. Didn't have any problems finding a parking space on the street near the cottage. Lovely garden and raised decking with seating, was secure, (but I and our dog were surprised by the gardeners being in the garden one day). It might be helpful if the gardener could knock to just let guests know he's there? But all in all a fantastic place to stay and we'd definitely recommend it.

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• Michael - Verified booking

  We had a lovely stay at Heron but there were a few things that i think need addressing.

  Firstly the parking space, im not sure this should be advertised as including a parking space tbh. I was unable to use the parking space all holiday (BMW 4 series gran coupe) since the space left by the cars either side simply didnt leave enough space. Personally i dont think this is the fault of the drivers in either space. The allocated bay is next to an end space which is next to a big hedge. If they parked to leave enough space they wouldnt be able to manoeuvre their vehicle. I had to pay over £60 to park in a public car park for the week which unfortunately resulted in a dent in the side of my car, so not great. I normally select properties based on having private parking so this was disappointing based on the listing. The only other feedback point would be the bed. The mattress needs replacing asap , it slopes to one side and is not comfortable. On holiday a good nights sleep is a must so this needs sorting for future customers. Everything else was as expected.

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