Lodges & Log Cabins in Dumfries And Galloway

Reviews

What our customers say about their holidays

• Mark - Verified booking

  Site of lodge peaceful and quiet, surrounding area glorious.

  Lodge itself overall poorly maintained, tired looking, unhygienic, poor cleanliness. Decking area full of cobwebs, green mould and algae, bird poo, dead plants in pots, seating rusty, discoloured, stained. Entrance step broken temp mend with gaffa tape, as is shower enclosure with hazard tape, mould and dirt ingrained in shower enclosure. Smoke alarms held on by blue tac as one fell off during our stay. Kitchen utensils pots and pans, glasses and cutlery filthy and requiring cleaning before use. Previous occupants food, slippers, toothbrushes and toiletries left in cupboards. Wifi not working as was television, sound only no picture ( known problem). Battery powered bedroom side light not working. Overall very disappointed as have used Sykes before, spent most of our time away from lodge and left early, Did not complain to Sykes or owner at the time as in my view to many problems and issues requiring solved and many of them already aware of by owner according to welcome book and cleaning schedule etc in folder. All above documented in various pictures I am able and willing to share on request with owner and Sykes, although I strongly recommend both require to visit lodge as my pictures and summary above are a true reflection of what we experienced and nothing like what you describe on your website. This customers journey was not a happy one. Mark and Fiona

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• Hilary - Verified booking

  The location is lovely.

  Unfortunately our hearts sank when we saw the caravan next door's motorhome parked a foot away from the side lounge window of the lodge. There was a really nice view from the decking of the fields to the left, but obliterated by the motorhome. The decking of the lodge was covered in dog hair and bird droppings, and a broken pot by the French doors also covered in bird droppings. The lodge has obviously been lovely at one time, but has an air of neglect about it, frayed curtains, dirty blinds and window ledges, fluff and dust behind the bathroom door, the oven and toaster were filthy, the kitchen cupboards dirty, especially the one under the sink. Utensil rack on the wall ingrained with grease. Dog hairs stuck to the valance on the double bed. No bedside lamp. Personal items, presumably the owner's, in cupboards and drawers, even shoes and socks in one of the bedroom drawers. Despite the property being advertised as having central heating the handbook stated that there is a fire in the lounge and a portable heater, and not to touch the controls of the boiler. All in all a total disappointment, made worse by the lack of attention to cleanliness.

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• Sandra - Verified booking

  Best Holiday ever!

  !! We stayed in one of the lodges for 2 weeks and we couldn't believe the kindness and hospitality of the owners. They made a lovely and memorable holiday for us with all the care and love they put into making guests happy. The lodge was really comfortable, a great sofa and an orthopaedic mattress. It was also very clean. It's a very peacefully and quiet area, perfect for an "away from the city-stress holiday". There are plenty of places to visit and also Glasgow and Edinburgh are just one hour train away. We enjoyed every minute there and had a very relaxing time on the lodge and walking around the fields, towns and forest. The sights are stunning from the lodge. There is a very comfortable garden with BBQ facing the fields, perfect to enjoy the sunset while having a nice dinner. It's worth every penny! We are definitely coming back. Thank you so much for such a lovely experience!

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• Terence - Verified booking

  I have already spoken to one Of your colleagues on the phone.

  The picture of the lodge suggested quite an open area,in fact with a high solid wooden fence 6 feet high the rear garden was quite claustrophobic. The actual Parkdean park was well cared for, clean, tidy and as you might wish. Unfortunately the lodge was sited on the perimeter of the park set amongst much older properties, next door there was a high stack of old pallets and 2 properties away was a junkyard, in which there was a rusting bus full of weeds, an old filthy caravan and general rubbish. On the other side of the garden fence was a trailer full of scrap metal, and an old boat. On a positive note the lodge itself couldn't be faulted with excellent fixtures and fittings, though lacked some of the usual cooking /preparation implements if you want self catering.

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• Charles - Verified booking

  When we arrived it had been raining most of the way to Southerness.

  The sky cleared in the evening and we managed to eat the Fish and Chips that we bought at JJs, sitting on the balcony in the sunshine, the suppers were very good, nice well cooked chips and a large fish in batter. Nice outside comfortable waterproof seats and cushions. The property was absolutely great, loads of room in the living area and the bedrooms. Everything was very clean and tidy and there was a wee cupboard with some games. We took with us a cd player to give music on the few days that it rained and we could not go out. The two ladies were able to play bingo in the Mermaid pub whilst I had a beer in the bar. The prices were reasonable fora holiday resort. We had a very good holiday in Cheri and would recommend this property.

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