Gower Holiday Cottages

Reviews

What our customers say about their holidays

• Mrs Grindley - Verified booking

  After several emails and phone calls to your company throughout the week regarding our dissatisfactory stay at The Pines, I am emailing to make a formal complaint with the issues we experienced and the lack of resolution. I would like to mention that the bedding and towels were lovely, and we had plenty of hot water throughout the stay. Cleaning - Poor cleaning throughout the property including dust and cobwebs, finding a pizza in the microwave on arrival, old/used coffee pods in the machine. Hot tub - information booklet states the hot tub should be cleaned x3/week. It was not cleaned during our stay. This is a significant health issue, and we now worry the hot tub was not cleaned prior to our stay between guests. Coffee machine - this broke towards the start of our stay and tripped a fuse. We were advised by the company to stand on a plastic bar stool to switch the trip back on. This is an entirely inappropriate suggestion, not knowing the make up or abilities of our group and not taking into account our health and safety. No coffee pods were provided as per the Information booklet. We did eventually receive a new coffee machine, however this was also faulty and leaked water. Dishwasher - this broke towards the start of our stay and was not fixed. Only x2 tea towels and a bathroom hand towel were provided by housekeeping at the start of the stay, and we only received additional materials to wash up with on Thursday after having to request these. We have spent countless hours of our holiday washing up, for 8 people minimum x3 per day. Fridge - faulty, freezing our food despite being at reasonable temperature. This is a food safety issue and subsequently we had to throw food away, we expect the approx cost of this to be at least £200 across the week - including raw and cooked meats, fish, cheeses, dips, milk, fruit/veg, yoghurts etc. A maintenance company attended on Thursday, the issue was not fixed. Games room - no heating, and therefore not usable at certain times of the day due to being so cold. We did not accept the box of chocolates sent by the company, as we quite frankly found this offensive given the amount of issues and lack of resolution we experienced. We have holidayed in self catering properties for many years, and unfortunately this experience has been very disappointing.

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• Ms Costello - Verified booking

  I would not stay here again. It was extremely noisy, the handles on doors weren’t working properly so you couldn’t close them, this meant they banged through the night with the wind. The attic above the bedroom is very noisy. The water tank (I am guessing) sloshes around all night and makes it difficult to sleep. The beds, although we received mattress toppers eventually, were totally unacceptable. It speaks volumes that the property was rented out in such a condition, it is all quite tired and needs a bit of TLC. The oven door was broken on arrival and we used it as our young children needed their dinner and the glass smashed to pieces. Very dangerous. All in all, a great location, the living area is very spacious, as are all the rooms, but it didn’t feel very comfortable being there for the week and I wouldn’t return or recommend. I would also not use original cottages again as their communication is extremely poor and they absolved themselves of any responsibility saying it was the owners responsibility, but seeing as the number on the PDF was incorrect and the adjacent property was no help, the company should have assisted further.

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• Mr Mark Kendall - Verified booking

  The Pines is a lovely property but we were let down by a few issues. For the first 36 hours the lights in the game room /shower wouldn't work as the trip had gone, there were no basic essentials for the first night such as dishwasher tablets, no first aid kit that we could find to dress a cup. A drawer in the kitchen was broken, the alarm went off and when we tried to call the management company, the line was dead. Perhaps the worst issue was the lack of hot water which made using the bath impossible and made doing dishes a chore by having to boil the kettle. Cobwebs in corners, cheap toilet roll, insufficient towels.

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• Mrs Colbert - Verified booking

  Lovely spacious property. Well equipped with stunning views. Very remote down narrow country lanes but worth it for the stunning location and absolute peace and quiet. Well situated to explore the Gower. Owners are handy if you need anything but not intrusive. They put up a temporary but sturdy fence to make the garden secure for our dog, be aware there are very tame sheep, horses, cats and the owners dogs surrounding the property. This was not a bother for us at all but might be if your dog is reactive. All in all a wonderful week away in this stunning barn.

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• Mr Paul Johnston - Verified booking

  The property was in an excellent location for exploring the Gower peninsula. Walking out straight from the property to some of the coastal walks without having to get in the car and drive enhanced our experience. It was a good size and had a very socialable feel about it which made it a comfortable and enjoyable stay for us with our friends. My only less than positive comments would be some of the furnishings were a 'little tired' and it could do with a little more cleaning. These items didn't detract from our enjoyment but thought you would like to know.

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