Gower Holiday Cottages

Reviews

What our customers say about their holidays

• Mrs Grindley - Verified booking

  After several emails and phone calls to your company throughout the week regarding our dissatisfactory stay at The Pines, I am emailing to make a formal complaint with the issues we experienced and the lack of resolution. I would like to mention that the bedding and towels were lovely, and we had plenty of hot water throughout the stay. Cleaning - Poor cleaning throughout the property including dust and cobwebs, finding a pizza in the microwave on arrival, old/used coffee pods in the machine. Hot tub - information booklet states the hot tub should be cleaned x3/week. It was not cleaned during our stay. This is a significant health issue, and we now worry the hot tub was not cleaned prior to our stay between guests. Coffee machine - this broke towards the start of our stay and tripped a fuse. We were advised by the company to stand on a plastic bar stool to switch the trip back on. This is an entirely inappropriate suggestion, not knowing the make up or abilities of our group and not taking into account our health and safety. No coffee pods were provided as per the Information booklet. We did eventually receive a new coffee machine, however this was also faulty and leaked water. Dishwasher - this broke towards the start of our stay and was not fixed. Only x2 tea towels and a bathroom hand towel were provided by housekeeping at the start of the stay, and we only received additional materials to wash up with on Thursday after having to request these. We have spent countless hours of our holiday washing up, for 8 people minimum x3 per day. Fridge - faulty, freezing our food despite being at reasonable temperature. This is a food safety issue and subsequently we had to throw food away, we expect the approx cost of this to be at least £200 across the week - including raw and cooked meats, fish, cheeses, dips, milk, fruit/veg, yoghurts etc. A maintenance company attended on Thursday, the issue was not fixed. Games room - no heating, and therefore not usable at certain times of the day due to being so cold. We did not accept the box of chocolates sent by the company, as we quite frankly found this offensive given the amount of issues and lack of resolution we experienced. We have holidayed in self catering properties for many years, and unfortunately this experience has been very disappointing.

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• Ms Costello - Verified booking

  I would not stay here again. It was extremely noisy, the handles on doors weren’t working properly so you couldn’t close them, this meant they banged through the night with the wind. The attic above the bedroom is very noisy. The water tank (I am guessing) sloshes around all night and makes it difficult to sleep. The beds, although we received mattress toppers eventually, were totally unacceptable. It speaks volumes that the property was rented out in such a condition, it is all quite tired and needs a bit of TLC. The oven door was broken on arrival and we used it as our young children needed their dinner and the glass smashed to pieces. Very dangerous. All in all, a great location, the living area is very spacious, as are all the rooms, but it didn’t feel very comfortable being there for the week and I wouldn’t return or recommend. I would also not use original cottages again as their communication is extremely poor and they absolved themselves of any responsibility saying it was the owners responsibility, but seeing as the number on the PDF was incorrect and the adjacent property was no help, the company should have assisted further.

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• Ms Layzell- Williams - Verified booking

  I was absolutely delighted with Beach Rocks! It is a stunning property and I really enjoyed the views, the sea air with the large sliding doors. It is also in a very quiet location (I went in April) and the locals are really welcoming and say hello to you. Beach Rocks has everything that you need whilst away and I really enjoyed cooking and eating in the kitchen / diner. The whole house has a lovely feel to it and it's lovely to spend the evenings in the court yard garden. A brilliant place to entertain and enjoy the evening sun! For me the bedroom was amazing with it's views of the sunrise and it was the perfect place for me to recover after a long stay in hospital. The local beaches, cafes and walks are all on your doorstep and it's so easy to walk 2 miles or 20 along the beautiful coastal paths. I drove to Three Cliffs which is a good day out and to Rhosilli for a long beach walk and a lovely cafe overlooking the ocean. The owners of Beach Rocks were lovely and welcoming and very helpful. I'll be back for sure!!! Thank you!!!

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• Mrs Empsall - Verified booking

  Beach Rocks lived up to our expectations and beyond. The location was idyllic, loved Langland Bay and all the other capes and bays, this was our first visit to The Gower and hopefully it will not be our last. For an AONB it was certainly outstanding! The details of Beach Rocks made it unique in many ways, loved the lights on the stairs and the generous width, the larger than average doors added a great feel to the property. We did worry about the pristine white surface and sink, we lay the kitchen towel ( folded in half) over the draining board to give protection. Would have preferred curtains in the bedroom really, then you could pop your head through them to weigh up the weather, and also open them a tad to see out while in bed without feeling you could be seen! However, the concept and design throughout was inspired, we really enjoyed life in a box, but what a box, and what a view!!

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• Ms Carr - Verified booking

  Beach Rocks is a spectacular place to stay. The full glass frontage of the house allows you to stare out across the Bay from the minute you wake up. The accommodation was perfect for us (3 adults), with a comfortable sitting area, 2 bathrooms, dining area, and modern, well-equipped kitchen. There was a luxury hamper when we arrived containing lots of special Welsh treats and a very well written and informative guide to the house and the area. The nearby Coastal Path is great for strolling to the neighbouring Bays and the beautiful, sandy beaches are ideal for family holidays. The Mumbles has lots of nice shops and cafes and we also visited the Abercrave Caves, Swansea, Cardiff and Barry Island. Langland Bay is ideal for swimming and surfing and there were always people in the water and even a very friendly seal!

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