Group Accommodation Cottages in North Yorkshire

Reviews

What our customers say about their holidays

• Stuart - Verified booking

  Disgraceful.

  One hour before arrival I was phoned up and told that one of the bathrooms was out of action. They explained that this wasn't a big issue as the property has two bathrooms. The second functioning bathroom had a 'bath shower' and I said - tbh there's two of us and both are pretty easy going guys so I doubt it will be a issue, don't worry about it. On arrival and as you can see in the pictures of the property advertised, the bath is categorically not a bath shower. There is no curtain or screen to stop the water spilling onto the floor, no hook to hang the hose on and it isn't long enough to be one any way. It is simply a hose assisting the bath. The result of this was on the first day I tried to simply have a bath, but the boiler for the bath didn't seem sufficient to heat up water for a bath that size leaving it pretty luke warm. After this I spent the next four days actually sitting down in the bath holding the hose above my head, which wasn't good pressure or particularly warm and obviously a very unenjoyable experience in general. By the time I left the house I felt pretty gross, and on discussing this with my partner once home she pointed out that had I taken her (not a friend) we would have had to leave and check into a hotel as she would not have been satisfied with this arrangement. Subsequent to this I got in touch with Sykes Cottages and said basically that I didn't want to cause a fuss but felt it was reasonable to request a fairly reasonable discount in view of this issue. Subsequent to such I would be quite happy and still consider the stay and experience overall positive. Which I imagine most people reading this review would agree is more than reasonable, given that being able to wash is a fairly reasonable expectation. Initially they said I was told about the issues with the facilities there were, and I had received an email about this prior to the stay. In fact no such email was sent and neither they nor I could find one. Then they inferred that I was being unreasonable and they had phoned me prior to arrival. Which they had 1 hour before arriving on the day and told misinformation that there was a functioning 'bath shower' - clearly not a sensible/reasonable situation time wise. Then after both these things the owner reluctantly offered me a 10% discount like he was doing me a favour, and I was being dramatic. Absolutely crazy behaviour by both the company and the owner. I wouldn't recommend either party. Both of which took zero responsibility for this issue. Which is particularly disappointing as I flagged it up in a very reasonable fashion stating that I really would rather not make a complaint. Yet here we are. I haven't taken the discount on principle as clearly it is totally off the mark of the scope of the issue and am completely flabbergasted that both parties have behaved so irresponsibly in the face of what is obviously a reasonable request and an obvious issue. It is clear that 1. One bathroom was out of action. So we were never going to have the full functionality of the house we paid for. 2. That we were told misinformation that there was another working shower and we had no way to properly clean ourselves. 3. That in dealing with this complaint rather than reasonably dealing with what is a very clear cut issue in a sensible fashion and easily putting it to bed with someone pretty happy to be reasonable, I have been held in contempt as if it is me talking nonsense bonkers.

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• Angela - Verified booking

  We have had an amazing holiday at The Arches it really will be top of our list of Happy places to visit again very soon.

  The Arches is so spacious but cosy at the same time. We are a family of 6 adults and a 21 month old toddler also we have 3 border terriers but we all had our own space to chill and unwind. The decor and soft furnishings are amazing and of the highest quality. The kitchen is so well equipped with the bonus of a washing machine, dish washer and large fridge with a large freezer. All of our beds were so comfy and it was lovely to be awakened by the cockerels morning singing. The farmers and their family included us as they went about their daily work, we and loved seeing all the farm animals especially the puppies and the piglets not forgetting the sheep chickens cockerels sheepdogs and cats. The Arches is absolutely spectacular and we can’t fault it at all we have all arrived home with lots of ideas for home decor although ours won’t look a patch on The Arches as the beams and other original features are amazing. The perfect find for us. An excellent base to visit the Yorkshire National Park, Richmond, Harrogate,Barnard Castle , Layburn, Hawes and The Lakes. Thank you to the owners Angela and Graham for having us stay and being so approachable and contactable it was much appreciated. So if your thinking of booking don’t hesitate as you won’t be disappointed please leave space for us to return though. The Best Family xx

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• Elizabeth - Verified booking

  What a lovely locacation cliff cottage is in, so peaceful.

  Nice cottage and fairly comfortable with lots of space and we thoroughly enjoyed playing pool in the evenings. Showers good and WiFi fine, cottage clean and plenty of crockery. Few things that would improve it from our point of view... -Dishwasher control was broken so didn't know what setting it was on and couldn't change it. -A previous review mentioned the cooker not being clean, the top was fine but we found sticky, dirty and brown shelves and a dirty tray with sausage fat still inside on arrival. We cleaned the tray but not the shelves, only used it a couple of times. -A hair dryer would have been welcome, not expensive, unless it was missed. -A handrail at the top on the left of the stairs would have helped Dad get upstairs, there's nothing to hold onto for an older person. -A few new mattresses would be good, although ok to sleep on, springs could be felt when sitting on them. -Could do with a new tin opener. -We felt that hot water temperature needs to be increased slightly, lots of warm showers. -Pictures on website showed logs in basket but none supplied, again not expensive but would be a nice touch, we left the rest of ours for next guests. Not withstanding the above, we had a lovely time and with a few tweeks it would have been even better. Thank you.

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• Linda - Verified booking

  Our second stay within 9 months at this lovely cottage.

  Perfect for our needs on this short break. Walking our dog through the sleepy Flyingthorpe village, along the Cinder Track and/or taking the footpaths through the fields towards Robin Hoods Bay and Boggle Hole was such a lovely pace and space. Food at Boggle Hole YHA was really fab. Flyingdales Inn (3 minutes walk away from the cottage) was enjoyed 2 nights in a row. The beef pie is very good and the environment very dog friendly. Banards tiny shop 2 minutes away from Braeside sells fresh bread, milk and groceries produce. We also had a drive out and walked through the beautiful woodlands of May Beck to the Falling Foss Tea Rooms and what a treat, both the walk and the food were. The cottage is great with everything we needed plus a view of the majestic Ravenscar rising in displays of sunshine or sea frets and the meadows from; bedroom, bathroom, lounge windows and outside seating area were tranquil. We walked along the beach to Ravenscar (watch the tides) from RHB, took in the stunning view looking back from the gardens of Ravenhall and also managed a little seal watching. Thank you for another lovely stay we will be booking again.

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• Emma - Verified booking

  Owner was very easy to contact and very friendly - the box of biscuits on arrival was a really nice touch.

  The house had a large kitchen and a nice outdoor seating area. Apart from the ensuite shower the whole house was very clean and had been thoughtfully decorated. The family bathroom would benefit from having a shower attachment added as the layout of bathrooms / bedrooms didn’t really work for our multigenerational family group. The house is well located in easy reach of north and South Bay although the street itself isn’t that pleasant with lots of dog mess and litter (nothing the owner can do about this). Unfortunately the house has some maintenance issues which need attention - broken door locks, kitchen cupboards coming off hinges, tv broken, lots of incredibly creaky flooring which you don’t expect in a modern house, broken toilet seat. We enjoyed our stay in Scarborough but probably wouldn’t return to this particular property due to the bathroom arrangements

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