Group Accommodation Cottages in North Yorkshire

Reviews

What our customers say about their holidays

• Emma - Verified booking

  We have just got back from our stay here.

  There was 10 of us and a baby, that went for Christmas. We had to take our own Christmas tree and try and make it Christmassy. (Sorry this is going to be a long review) On arrival, we had no cold water, so after text messages with the owner, we eventually got water, but to find the tap was broken and just dripped all the time. We then found out that we had no hot water or heating. Again after texting we had someone come out, but couldn’t get there till after 10pm. (It was the owner who came out, we found out afterwards.) He then had to call an engineer to come and help. So by 1:30/2am we were all sorted. After all this excitement, we went to bed, to find one bed had broken slats, so we had to repair the bed before going to sleep. We then had the fun of finding out that the downstairs shower didn’t work as we couldn’t get hot water to work in there. So we had 10 people of all ages using the main bathroom, that was not ideal. The cleanliness wasn’t the best. I cleaned the bathrooms and won’t put you off by saying how dirty the plugs etc was, it’s lucky I had some gloves on. On the surface, the house look lovely but once you started living there, you started to notice things that didn’t work or looked funny. It could be a fantastic house, if things where finished to a higher standard, but then again it did allow 4 dogs at a time (we only had one dog with us) It was missing the front door key. We had no instructions on how to use the cooker washing machine dishwasher, tumble dryer, etc thank goodness the Internet was good and we could find them all on Google. The main television in the front room had no main channels you had to watch BBC iPlayer or Netflix, lucky we had accounts. We had to message him again regarding rubbish and the bins etc. a hand book/welcome notice would have been very helpful. Would I book this house again, no. It’s a shame really as the beach was a lovely for children and you could walk there easily.

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• Valerie - Verified booking

  The location of the house was great, 10 mins walk into the town centre.

  The house was warm, plenty of hot water, the house itself was a little disappointing, we booked for 8 but only 5 could eventually go, I am glad there wasn't 8 as it would have been a tight squeeze, especially the kitchen and downstairs bedroom. The property was not clean upon arrival, the large oven grill pans and shelf were badly soiled with burnt food, we did not use it as we found it to be unhealthy. The dishwasher smelt mouldy and when we washed our dishes they didn't clean properly, the filter was very dirty. The cafetier hadnt been cleaned for weeks it was badly stained and kept falling apart when used, there were 2 glasses that we found in the cupboard with cracks, the whole place was very dusty, the blinds, skirting boards, wall sockets, the bathrooms smelt very heavily of bleach which was very unpleasant and made me feel a little chesty after a couple of days as I am an asthmatic, the ceiling in the downstairs shower is peeling off exposing plaster. The toilet seat in the 1st floor bathroom was loose and needed attention. The Wifi code was different in the file and the notice in the lounge, we did put the correct one in the file when we worked it out. This property could be high quality as the owner states it is if it had some TLC and was cleaned to a high standard by the team of cleaners who have from 9am to 4.30pm to do the work. With it being a special weekend in Whitby the price of the property remained high I would definitely pay this price again if the property was in better condition.

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• Lewis - Verified booking

  We had a great holiday and enjoyed staying at Haven House.

  The location was good being able to walk into Whitby Town in 10 mins. We were able to go crabbing just 100 yards from the house and Sainsburys is only 1 mile away. Parking was adequate for our two cars (an estate and 4x4), just had to park them very close to each other to avoid overhanging the pavement. There were 4 adults and 4 kids so for us it would be better if the double bedroom on the top floor had twin beds instead (assuming they would squeeze in). We couldn't lock the back/conservatory door with a key but could lock it from inside. This wasn't a problem as you could go out through the front door and lock it anyway. We are pleased we booked Haven House and would visit again. Being critical here but these are the things which I think could be improved: - More/new crockery. There were a few all chipped and past their best. - Replace TV in lounge. We didn't use the TV much but a more modern Smart TV might be useful for someone else staying with kids when the weather is bad. - New dining room chairs. There were 6 chairs and another 2 older chairs in the lounge but some of the material is coking of the seat. I think all of these could do with being replaced. - More coat hangers in the wardrobes. There are some big wardrobes but only a handful of hangers. - Clothes line pegs. There was a close line but no pegs to be seen anywhere. - A kettle in the downstairs utility would be a welcome addition. - Descale the shower heads.

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• Margaret - Verified booking

  The big advantage of this property is that it is in easy walking distance of Whitby town .

  It also has beds for 8 people , 3 bathrooms and take pets . However we would in no way describe it as outstanding . For most of the week there were 4 adults 2 children and 2 cars and this was comfortable. When friends joined us for the first weekend they felt their downstairs bedroom was dank , it was a tight squeeze to sit 8 at the kitchen table and in the lounge and it was very hit and miss if there was visitor parking available ( this was described to us as guest parking but we weren't told it was a few spaces for the whole housing estate ) Perhaps our biggest concerns were cleaning ( especially when over 7 hours were allocated ) as we found a mouldy frying pan , a crisp behind a sofa cushion and socks in the washing machine . The stair carpet is threadbare in places . These things in themselves did not stop us enjoying our week but do make me feel that to describe the property as outstanding over states it .

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• Adele - Verified booking

  Just came back from a lovley holiday in Scarborough.

  I would recommend staying at Victorian house. The house is lovley, spacious and clean. The beds are comfy and loads of wardrobe space. The bathroom downstairs was great with shower and washer in there. Theres a Massive table in the dinning room which we sat around for family meals and played games in the evenings. The Kitchen was well equipped with everything we needed when we cooked a meal. Even had a dishwasher. The children loved playing chess and the table top pool table that was at the house. Theres a bathroom on the 1st floor with a bath and another shower and a seperate toilet next door. All 5 bedrooms were all lovley tidy and clean when we arrived. Dogs are welcolme . We had 4 dogs with us which was lovley as they are part of our family too. There is a enclosed yard to the rear with garden furniture. Would stay again had such a lovley time. Thank you

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