Group Accommodation Villas In Scotland

Reviews

What our customers say about their holidays

• Carolyn - Verified booking

  We arrived at Cairnhill Cottage on the Friday in May.

  We were without central heating AND hot water from the Tuesday. Only enough logs to make a fire one night. Hand to boil the kettle to wash. Reported but they could not fix it. So by the time we left the following Friday, it still wasn’t repaired. The cottage was still without heating and hot water. The cleaners turned up, we explained the situation and they would either not clean or do so without hot water!! The greedy owner STILL. proceeded with the booking the week after us, knowing that the property wasn’t fully compliant. And guess what, it wasn’t working all week because the owner accidentally messaged us the following week apologising that they were without heating and hot water. And even worse LIED stating “don’t know what has happened as it’s never happened before!” Really, as it did the week before. After the holiday, we messaged Sykes for help. Explained the situation. Explained that one of the elderly members of the party who suffers from COPD had taken very poorly after the stay and both kids had a serious cold. They refused any help and hid behind GDPR. Tried to engage with the lady who was the point of contact (but allegedly not the owner) upon our return. Abrupt; un-cooperative and then blocked my number. Claimed the owners pay Sykes to deal with such issues. Sykes claim it’s the owner’s responsibility. Don’t normally leave such scathing reviews and had Sykes and/or the owner engaged then I may not have. However this is customer service at its very worst. Book at your peril.

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• Julie - Verified booking

  This was our 13th visit to the Croft.

  It's like a home from home for us. The view of the Moray Firth from the windows is awe inspiring, whatever the weather. They had unfortunately had lots of rain prior to our visit and the grass hadn't been cut for a few weeks - it appeared. This made it awkward having dogs, clearing up and we kept losing the dogs ball even though it was red! This didn't spoil anything, the weather was quite kind in that we only had light rain and for the most part it was a dry and mainly cloudy week. We didn't get many beach walks in due to the tide times. However our border collie had plenty of exercise running around the garden. We didn't see any dolphins but there were seals a plenty in the bay near the former Portessie swimming pool. Also, we were lucky enough to see the new aircraft carrier Prince Charles as we left Edinburgh a week earlier and there it was out in the Moray Firth. Another piece of British history to be proud of. You can never fail to leave here feeling relaxed. The sun even shone as we left, beckoning us to return again soon. We are back in June 20.

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• Fiona - Verified booking

  A beautiful and comfortable holiday home.

  It had everything you would need for self catering, it was like an Aladdin’s cave finding supplies in drawers, cling film etc, games, books, spices. The home is lovely and spacious, beautiful sea views from all the rooms, able to prepare meal in kitchen and look out at the changing sea view. There is also a very large back grassed garden, and a lovely sheltered seated patio area. Our host was tending the lovely front garden when we arrived, and was full of info for us, to help with our stay. Added bonus is off street parking, car can sit right in front of the house, which is situated back from the road. I was aware that the garden was not fully enclosed from other reviews, which wasn’t a problem for us, as our dog does not wander off, but as others have suggested, a small gate at the side of the house would be the icing on the cake for this property. Mr and Mrs Smith, we had a relaxing time staying at your house, and would 100% recommend

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• Maria - Verified booking

  I took my mum, brother and partner to Cairnhill in May.

  It was one of the best places we've had the pleasure of staying in. We went just after the People who left a horrible review about it. Yes there was an issue with the boiler and it needed a new part. But that didn't stop us having hot showers and a beautiful open fire. These things happen! Debbie called me and told me about the boiler.... it wasn't planned so what can you do? Debbie did her best and we enjoyed every minute of our stay. The guy came with the new part and hey presto the boiler worked a treat! Just loved the cottage and location. Our little dogs did to. We closed the big gate and let them roam around. If you enjoy cozy nights in front of an open fire after long walks ...this is for you. Thank you D and J xxx

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• Maurice - Verified booking

  The property was very well equipped, clean and comfortable.

  The bedroom's décor was nicely co-ordinated. The beds were comfy. There is plenty of outdoor space and garden furniture. There wasn't anything we found we needed that wasn't at the property. The area is convenient for the coast. We enjoyed Powfoot, Southerness and Rockcliffe beaches. There is an Italian restaurant in Annan, La Fortuna which was good. There is a large Tesco in Annan. Clatteringshaws Loch has a cafe and lovely views. I would recommend the Boathouse at Glencaple and the Nith Hotel. You need to book in advance for the restaurant at the Powfoot Hotel, it was full during our week in Brydekirk, in fact it was worth booking ahead for most places. A very enjoyable stay.

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