Holiday Apartments in Isles Of Scilly

Reviews

What our customers say about their holidays

• Sam - Verified booking

  Overall, we were very pleased with our stay a 2 The Bell Tower, Penzance.

  The apartment was very comfortable, in good decorative order and generally, met all our needs. However there are a few issues we like to draw your attention to. Firstly, it would have helpful to know on arrival that the washing machine wasn’t working. Instead we had to discover this for ourselves but only after we had first bought washing detergent/fabric softener and attempted multiple times to get it to work, including looking up the operating instructions online as we thought we must be failing to follow the instructions correctly rather than there being a fault. Also, there was leak under the kitchen sink, which again we had to discover for ourselves. As such, we initially thought this must have occurred after our arrival and that we were the cause of the leak. However, on closer inspection, it was clear this couldn’t be the case, which the housekeeper confirmed when we called to report it. Finally, while the apartment was generally well equipped, it lacked a few key items, which we think would have improved the overall quality of the stay. These are as follows: • There was no doormat on which to wipe wet footwear before entering the apartment. • The kitchen only had one tea towel and no hand towel. • There was only one sharp knife. All the others were in desperate need of sharpening but there was no knife sharpener. • There were no oven gloves. • The small tablet of soap in each bathroom was insufficient for a full week’s stay. Therefore, we had to buy more hand soap.

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• Jane Marie - Verified booking

  Lovely flat in a great location that could be made even better with just a few small tweaks.

  The entrance way could do with better signage on the main doorway to enable renters to locate easier. Also better info given to Sykes and all booking portals. The dingy entrance stairway could do with a good pressure wash and a coat of paint to make it look more appealing. The flat itself. A welcome/information pack would be helpful. Where does the rubbish go etc. Dish drainer for the sink. Better crockery, most is chipped and may be because there’s no dish drainer, a selection of odd glasses that look as if they have come from the pub, not really what you expect on holiday. The shower. Oh gosh that was the main let down for us. Bathroom is lovely and modern but the shower is very temperamental, it either runs scolding hot ( very dangerous) or freezing cold without touching the temperature controls. Maybe it’s due to the water pressure as sometimes there was only a trickle coming from the taps? Overall the flat offers a clean and comfortable base in a great location to explore this part of Cornwall. Not sure if this flat comes with the advertised parking? There’s spaces to the side that seems to always be occupied by cars from neighbouring residents.

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• Alison - Verified booking

  The apartment is lovely and views from the sitting area were fantastic.

  It was within easy walking distance of the harbour and seafront and there were excellent shops and restaurants nearby. The beds were comfy, as was the living room seating. There was a dishwasher and a washer drier (which had been shut up so smelt a bit musty, but was fine when used) and the kitchen was reasonably well equipped (although only 4 forks, which was a bit random!). We were grateful to have the fans as it was very warm during our stay. It was also brilliant to have a car parking space too - the access was fine for our Renault Captur, but we might have struggled with our larger car, as the access to the car park was quite steep and narrow. The staircase up to it could be a bit challenging, especially as there was no lighting at nighttime because builders had turned them off whilst working on the neighbouring flat, but we were clearly told about that and it was a relatively minor inconvenience. We did have an issue with one of the toilet flushes, but that was sorted out and the maintenance man was great, even adding some temporary lights for us on the stairwell whilst the main ones were out of action.

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• Patricia - Verified booking

  This was my first stay with Sykes cottages and it was not a good experience.

  The flat inside was fine and but l had to clean it as light switches etc and all touch points were sticky and finger marks from the last tenants. Not what l call a Covid clean which l deal with every day with my work. Bench outside paint all coming off and could not use it. Decking paint pealing and moss all over.the flat has neighbours on both sides and their outdoor are is an eyesore. Had to pay £60 to park in station car park as no free parking at rear of the building which it does say in the advert. Street at the rear to narrow and double yellow lines. Entrance to flat is the maindoor to second hand shop. Entrance and stairs dirty. Neighbours are hourendous. One side dog barking and arguing in early hours of morning which kept us awake. The other side playing music until 4 am twice during our stay no respect for people trying to sleep. What was meant to be a relaxing holiday turned into a bit of a nightmare. We left a day early as had enough of the noise. Would not recommend this property.

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• Susan - Verified booking

  No parking provided — despite it being listed spoke to agent from Sykes cottages on 30/9 as I gave feedback of our first night.

  Agent rang us to discuss my concerns and insisted there was at rear of property — narrow road with double yellow lines!! Also stated you could park at railway car park only able to do that if travelling on a train — which leaves only harbour car park. No dustbin provided for rubbish -agent said she would get back to us about this—but never did— only pedal bins provided in property — full bin bags were piled up — left by others at bottom of stairs blocking stairway —fire hazard! Access through foyer to second hand shops — never open??? Lock on foyer door not very good — struggled one night to get in. Property situated in a run down area — lots of noise into early hours from drunks walking past the property—not at all the holiday experience we hoped for - we actually came home 3 days early something I have never done before.

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