Luxury Holiday Cottages

Reviews

What our customers say about their holidays

• Frank - Verified booking

  An incredible place, even as a solo traveller!I absolutely loved my stay at The Pheasant, I have been daydreaming about it since I left! I stayed for two nights as a solo traveller on a delightfully sunny February weekend.The accommodation itself was very cosy, the bedding was incredibly soft and comfortable and it was a battle with myself to get up and out so as not to waste the day away in it! I am a keen birdwatcher and was delighted by the number of birds on the property alone, Great Tits, Blue Tits, Linnets, Green Finches, to name a few. I even heard a Great Spotted Woodpecker drumming nearby. Sadly didn't catch any hoots of owls come nightfall, but I was blessed by an uninterrupted view of the stars, and some planets too! It gets completely dark out and thanks to the nearby observatory is a protected dark sky, so stargazers will be thrilled.The facilities (bathroom, cooking, and cleaning) were plentiful, and I wasn't left wanting for anything. The handheld vacuum under the sink came in very handy, too. I paid extra for the hot tub and was very glad for it. It takes a little while to warm up, and I hadn't fed it enough wood (but Julie was incredibly helpful over text when I asked for help). It stayed warm over night and was still usable the next morning. I also used the chiminea. There is a very affectionate cat, Brian, who visited, and we hung out on the deck owing to his ban from the hut. He's very playful and will happily hunt a stick for you.The local area was lovely for both long and short walks, with some horse traffic. The area is quite agriculture-heavy and there are some larger farms within a 20-minute walk radius so keep an eye out for machinery on the roads. The local village of Great Ellingham is very pretty, and I ate lunch at The Crown which has some good vegetarian options. Do also pop into the medieval church nearby to see some original paintings.The hut was warm and the Alexa was very useful for music and was easily heard from the deck.I don't drive and got a taxi from the centre of Norwich for £28.50 each way. The location was easy to find and well signposted, and the directions in the visitor pack and confirmation email were clear and easy to follow. Walking to local amenities wasn't a problem especially with the sunny weather.Overall, I would highly recommend The Pheasant to anyone who's considering it. It might have been a bit of a squeeze for a couple, but certainly not uncomfortably so. Do also spend the extra money to have the hot tub access, it was very dreamy under the stars. I am very much considering coming back!

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• Tracy - Verified booking

  This was & is a fabulous place to stay.

  Such a great location, beautiful property & absolutely spotless, we have just had a week here & thoroughly enjoyed the break. However, there are a few points that need to be upgraded & actioned. I myself do not complain whilst I am actually there & comment later. I am aware that things could be rectified whilst there but I think it should have been top notch anyway. On previous occasions people have noted comments etc & things after haven't been improved & they definitely should be listened to, actioned & completed. Here are our notes & recommendations for immediate action necessary. No comeback to the on site cleaners at all, they definitely cleaned this accommodation thoroughly. The Owners & Holiday company should action these recommendations immediately. 1. On approach, Louper Weir should definitely be lit up, previously noted on many occasions & not actioned. 2. Light near door entrance as you can't see door key hole & step down into utility room. 3. New battery on dyson handheld as it doesn't charge any longer. 4. Dyson fan is useless, can I recommend Meaco fans, these are more efficient & effective. Previously noted & not actioned. 5. For such a top spec apartment the new luxury sofa is actually so very uncomfortable to sit on & relax. It is so soft & stupid shape. We have crooked our necks & backs trying to sit correctly & are going for osteopath treatment after now returning home. Again, previously noted & not actioned. 6. Having electric blackout blinds are a great touch, curtain furnishings are needed as there are people & cars around all the time & the blinds need to be closed to have privacy then this leaves you being in the dark all day. This has been noted on many occasions & not actioned. 7. The bed needs to be replaced to a divan & king size duvet to go with the bed & not a double on a king size. The pillows are terrible, this is where we have crooked necks from. So so uncomfortable & once again many people have commented & no action been taken at all 8. The dining table is actually outdoor furniture as I have these myself. However, the seats are so uncomfortable & definitely needs to be soft furnished chairs. Never used the Hot tub as it was too far from the property & badly lit. For such a top spec beautiful place these changes need to be made as it isn't cheap to stay. The cleaners seemed to be around all day but never came in to do anything, never met them until leaving, however it was spotless on arrival.

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• Deborah - Verified booking

  The lodge was very well equipped and also nice and private with the trees and hedging planted around it.

  This is an excellent location and we would happily stay here again. The hot tub was a real treat to come back to after a day of exploring and a nice surprise to find a wine fridge in the kitchen as well. The bed was extremely comfortable, couch was comfortable and a decent sized tv with fast internet all added to our enjoyment. When we arrived there was milk in the fridge, tea, coffee, washing up liquid and dishwasher tablets too. Minor negatives: We could have used more hangers in the bedroom closet. Could use hooks inside the front door to hang coats and to hang the keys. Would have been handy to have hooks outside by the hot tub to hang towels. Another table and chairs on the south facing deck so you can sit out and anjoy the evening would be nice. A shelf in the shower to put shampoo and shower gel on would also be nice. There was no pole (that we could find) to open the skylights. We can understand though that some people might open them and forget so it might have deliberately been removed. These are all minor negatives and just suggestions, none of them would stop us staying here again. One thing that frustrated us during our stay though: We could never work out what the additional remote was for in the bedroom. We thought it might have worked the tv bracket over the bed (another nice touch) but it didn't seem to do anything. Would love to know what it did! In response to complaints left in some other reviews: In reference to the missing door on the washing machine, that's just cosmetic and have you considered that trying to get a replacement during lockdown can take months. There were a few spider webs, so what! Often you only spot those in a certain light and if you wipe them away they re-appear a few hours later. It's not the cleaners fault!

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• Dani - Verified booking

  Overall another good stay.

  Good location to retreat back too and nice views. Overall pictures shown are exactly what you get and this is our second stay here now. A few niggles that need addressing - frying pan severely burnt - couldn’t/ didn’t want to use it, needs replacing. - mould by front door needs addressing as I got some of it on my trousers when entering the building, obviously a damp issue near the window/door as water on windowsill as well. - 2 tiles in the entry porch are loose and need taking up and refixing. - cleaning store is right next to the property, so the cleaner was there, the hot tub people were there and the groundsman were there at various times in the morning which was a little annoying as it wasn’t discreet and ruined the atmosphere of the place most mornings. The people however very lovely and friendly but just the cars parked right outside, the backwards and forwards of the gates and level of noise was a pain point. Suggestions - we couldn’t use underfloor heating or more didn’t no how to perhaps better instructions for this one. - a parasol needed for hot tub area, can feel very overlooked but also a few days it was super sunny and would have been nice to sit and read a book up there. Thanks for a good stay.

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• Jo - Verified booking

  A fantastic location and a property full of everything you could need.

  The house was immaculate and well looked after. The hot tub was a favourite of our trip and, due to the location of it on the property, was very private and hidden. The bed was comfortable and there was not any sleep missed. Lots of worktop space for cooking and a large fridge/freezer to store food. A problem we did run into was that when showering (even with the windows open) we kept setting off the fire alarm. In the end we had to have the patio doors open which did raise privacy issues and it would’ve been nice if we could open the sky light to avoid this. The washing machine was a great touch when staying for a whole week however there was no clothes dryer or washing line to dry our washed clothes so we had to improvise with some string. A couple of improvements such as hooks by the hot tub for towels, a clothes dryer and a shower shelf to store shampoos would take the accommodation above and beyond. Having said that, it certainly didn’t hinder our time there, we absolutely loved our stay and would definitely recommend to others and will be back to stay again.

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