Lodges & Log Cabins in Narberth

Reviews

What our customers say about their holidays

• Denise - Verified booking

  This lodge is actually a nice property.

  However, there were several elements that resulted in our stay being less than satisfactory. The lodge itself had some things that did not seem to have been maintained properly. The plug on the bath broke after our first use, making the bath unusable. Whilst the owners did contact us about this, nothing was actually done. The taps on the sink in the bathroom were tight and using these resulted in unscrewing elements of the tap and slight dripping. The door handle on the en-suite is missing screws and came off. The oven door would not stay open meaning that cooking was hazardous as it required two of us to remove any item and even then, the door kept swinging shut. This resulted in our being unwilling to subsequently use this. The TV remote does not correspond with the symbols thereon which meant that we had to contact reception to find out how to get subtitles up. The hot tub is lovely in itself, however, we were unable to use this on the final evening as it had been refilled for the next clients and was not at temperature. This information was stated in the welcome book in the property but we did not know this before we arrived. We have stayed in several properties with hot tubs before, including two at Herons Brook, and this has never been an issue in the past. It is disappointing to book a property with this facility, only to find that it is not avaiable for one of the nights. This should be made clear on the listing for the property. Some of these points may seem trivial but the combination meant that our stay was not the excellent experience we have been used to in the past. We feel somewhat let down and are now reluctant to book again.

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• Lizzie - Verified booking

  I am a professional, middle aged, well travelled individual, and have much experience of hot tubs.

  Whilst the lodge itself was pleasant and clean, unfortunately I came home a day early with appalling Hot Tub Rash, diagnosed by both a qualified Minor Injuires Nurse AND my GP, and have been placed on high dose, of strong antibiotics (Docycyline and Fucidin cream ) for a week. When I complained, I have been told Sykes Cottages take no responsibility and offer no good will gesture as this is a Health and Safety issue, and the owner wil be informed and take it from there. I have heard absolutely nothing, and am unable to get through to anyone in spite of sending photographs etc. SHOCKING! Hot tub rash occurs because of DIRTY WATER and POOR HYGIENE, and a lack of chlorine and chemical balance in the water. To add insult to injury, the Hot tub is actually out of use on the last day, as allegedly the water is changed and cleaned. Given my rash was developing, we left a day early, unsure of the exact cause at the time. Noone expects to pay a premium for a Hot Tub and have this experience. I STRONGLY ADVISE YOU THINK TWICE ABOUT BOOKING WITH SYKES COTTAGES AND THIS PROPERTY, AS THERE IS NO COMEBACK WHEN UNFIT FOR PURPOSE. APPARENTLY AN OWNER HAS TO ADMIT FAULT, AND THE POLICY OF THIS LODGE IS TO IGNORE YOU. DISGUSTING. SEE PHOTOS. I HAVE BEEN IN A TERRIBLE STATE FOR A WEEK. SYKES ALSO CHOOSE TO IGNORE ME AFTER THEIR INTIAL RESPONSE THAT IT IS A HEALTH AND SAFETY ISSUE, THUS CANNOT OFFER A GOODWILL GESTURE. AGAIN DISGUSTING. SEE PHOTOGRAPHS, AND DECIDE IF THIS IS WHAT YOU WISH TO RISK. WE WILL NEVER USE EITHER SERVICE AGAIN.

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• Jane - Verified booking

  On first impressions the lodge looked very clean, however, there were areas of concern particularly in the current climate, there were quite a few crumbs in the kitchen area.

  The fridge and freezer had not been thoroughly cleaned and there were crumbs and remnants of food in both. There is a box to put shoes in and behind it the skirting board was very dirty. When we stripped the beds on leaving there was a very nasty stain on one of the single duvets. There was a thick line of dust on the picture in the main bedroom and skirting boards were dirty. There was a lack of attention to detail. All three mattresses in the property were very uncomfortable and we could feel the springs we both found it difficult to sleep on them. There was a line of grease around the hob. One of the dishes were dirty looked like porridge even though the note said everything had been washed in dishwasher. The general standard of cleanliness needs a little more attention particularly due to the increase in cleaning time we would expect the place to be spotless. The seating area was pleasant and comfortable, we appreciated having sky, the kitchen was well equipped. We appreciated the welcome pack. We also appreciated that they had used an anti covid fog machine prior to our visit.

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• Georgina - Verified booking

  We had a great week at the Hideaway.

  There were just a few things that could have made the holiday a little easier. The kitchen was adequate. Having stayed in a number if lodges it was surprising to find a small fridge and not a fridge/freezer. The small ice box at the top of the fridge was iced up and the little door would not close properly. There was a lack of baking trays in the lodge which made cooking challenging. There was a dishwasher but we didn't use if as there wasn't enough crockery for a full day's use. There was also a smell of dog urine in the small entrance hall, this was disguised by a very strong smelling air freshener when we arrived but became apparent after a day or 2. The furniture in the lounge was comfortable but a little dated, there was a very small arm chair that was low to the ground which once my father sat in (he is 87) it took two of use to get him out. All in all, the lodge just needs a bit of a make over and freshen up to bring it in line with the modern well equipped lodges that we are used to staying in.

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• Sue - Verified booking

  A beautiful lodge located in a tranquil area of Pembrokeshire.

  Facilities were above expectation, but sadly the cleanliness let the holiday down. The arrival time has become later so that the cleaner(s) now have 7 hours to clean the lodge but due to the current pandemic we didn't feel enough care and attention had been given to the overall cleanliness and in places it was dirty as some areas had definitely not seen any cleaning products especially anti-bacterial ones for a long time ☹ We don't expect to arrive at our holiday destination and spend the first hour spraying Dettol anti-bac and Zoflora disinfectant spray (which we had brought with us) on all the surfaces which were unclean and then had to clean both bathrooms and go in each room looking for anything else wbich had been forgotten about. The lodge itself is beautifully decorated and is fully equipped with everything you need so it was a huge shame for the cleanliness to be so poor.

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