Holiday Apartments in North York Moors

Reviews

What our customers say about their holidays

• Rachel - Verified booking

  This was our second stay at this lovely and luxuriously appointed apartment and we were pleased to see that our review from our previous visit (May 2023) had been acted on - kettle and pillow issues now resolved.

  There remain however several irritations in this luxury and not inexpensive apartment. There were 5 guests staying in an apartment accommodating 6 people. Only 4 towels, 4 bowls and no bedding provided for the sofa bed (this happened last time so we were prepared with our own bedding). Not equipping the apartment with basic crockery, utensils and linen for the maximum number of guests it accommodates is however inexcusable. We have been in the holiday letting business ourselves for over 20 years and always over supply on cutlery, crockery and glasses to accommodate the inevitable breakages. We also missed the following kitchen basics - bread board, bread knife, grater & chopping board. The Internet was non existent - we couldn't get the TV or anything to work without hot spotting to our phones. I see this has been raised in other reviews but remains an issue and difficulty for anyone needing to work whilst away. We also had the same experience as other guests in relation to parking. On arrival we parked our two cars in tandem in space 6 to unload. We did not use the other apartment vacant spaces, we were not blocking anything but within half an hour we had a nasty and passive aggressive sticker on our windscreen. Not the owners fault but I think the listing could be more explicit about the parking challenges on site, near the apartment and in the town generally. Had we not tandem parked temporarily unloading with a child and elderly parent would have been impossible. A suggestion perhaps would be to provide a disc for town parking for the use of guests - we have had this in the past in other properties we have rented and it certainly alleviated the parking stress on arrival.

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• Emily - Verified booking

  The property was beautiful and in a lovely place, it had everything we needed and was presented really well.

  We only had 2 issues, the first being parking. On the listing it states there's one space for the property and the rest are first come first serve - they aren't. We had angry notes left on our cars from residents stating we needed to move them. So we took the visitors spot and also parked across the road (just something to keep in mind if you have 3 cars) Also we booked our stay for 6 people and only enough towels for 4 were left out, the help feature on the app didn't work (not the owners fault) and the contact numbers sheet had been put in a cupboard, so we only found it on the last day. It just meant we had to go and buy towels which isn't ideal when it says they're included. We saw some comments about pillows being uncomfortable but this wasn't the case, everything seemed brand new and the main beds were lovely and very comfortable but the pull out bed was very hard so keep that in mind if you're using that. The internet and WiFi is also fine, no issues on our part. All in all a lovely stay.

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• Andrew - Verified booking

  The property is lovely, nicely furnished and in a good location for the many amenities of Boroughbridge, including pubs, shops and dog walks.

  However, there are a number of issues with it: - the worst one is the hit and miss nature of the WiFi. One could occasionally download emails and WhatApp messages and access Google and the signal was never strong enough to download newspapers, watch iPlayer or any other internet TV. It is the worst WiFi of any property we have ever stayed at. - the coffee machine would not work without descaling but the disc to enable this was missing. So we had no coffee for the entire 3 weeks. - there is no chopping board or breadknife, despite this being reported by previous guests. - the fitted sheet in the main bedroom did not fit the bed. It was too small to stay on overnight. We made two calls to Sykes early in our stay about both the WiFi and the coffee machine but nobody came back to us and both issues remained a problem throughout our stay.

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• Mark - Verified booking

  Hello Avis.

  Many thanks for the flat. We really enjoyed our stay and really only have some minor suggestions that may help you to improve what is a great place to stay. We thought it would have been nice to have a welcome pack. Also some of the basic food and similar items that you don’t want to have to buy specially just for a week would have been useful: e.g., salt pepper and vinegar. There was tea and coffee but for instance the instant coffee in the cupboard was over a year out of its sell by date and unusable. We wonder whether it’d be worth reviewing everything you provide in terms of food, removing the old stuff and focus on what people are most likely to need. Final thought: there are a huge number of glasses (enough for a huge party!) but not many plates etc. Which were rather small.

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• Diane - Verified booking

  Comfortable, clean and cosy.

  We really enjoyed our stay at this property, which is very well sited for exploring North Yorkshire and a good base to visit York itself. There's a Morrisons just a few hundred yards down the road, which is very handy. We had mixed weather during our stay, so it was nice to have a lovely cosy retreat in the evening. We didn't actually do any hiking, but if we'd had our wet muddy boots to dry then the carpets and shoe cupboard provided in the accommodation are far too nice to store muddy boots, so you'd have to leave them in the car. Maybe a plastic box (or equivalent) could be provided to help dry muddy boots overnight without causing a mess for anyone.

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