Lodges & Log Cabins in Rhyl

Reviews

What our customers say about their holidays

• Anita - Verified booking

  First impressions of Honeysuckle Lodge was that it looked lovely inside.

  The kitchen was well equipped with good appliances, utensils, cleaning supplies etc. The fridge was a good size but could have been cleaner. There was lots of crockery but way too much crammed into a small cupboard so it would be very easy to break something. The lounge area was nice and bright and had a dining table and chairs and Freeview tv. There was a large sofa which was broken at the back which we noticed on the Sunday (didn’t know how to report this) and we had to ensure we did not sit near that area for the duration of our stay which was a bit of a pain. Also, the smaller sofa is not for sitting on unless you are a child or very short adult because it is so low down so that also reduced seating room. Thankfully there was a comfy armchair. The ceiling fan in the lounge did not work which was frustrating as the lodge gets extremely hot inside during the hot weather. We had to rely on the pedestal fan that was located in the double bedroom and keep the curtains closed which isn’t ideal on holiday. Cleanliness of the room ok but under furniture not checked as we kept finding objects (plastic balls and a baby’s dummy) as we retrieved our dog’s ball. We booked this particular lodge due to it having a hot tub so we were so disappointed that it was absolutely disgusting with lots of floaters and skin floating about. It looked like it had been very well used and cannot possibly have been cleaned before our stay. Someone did come out to clean it which we didn’t know about. A gentleman just appeared on the Wednesday before 9:00am and cleaned it. He said we had to wait until 6pm to use it as it had to get to a certain temperature which meant we had our first go in it on Wednesday at 7pm. This meant we only had 2.5 days use of the hot tub. The bedrooms were well stocked with extra bed linen and had adequate storage for clothes. The beds were comfortable but the pillows were way too soft but obviously that’s personal preference. Drawers not clean. The double bedroom had a tv that didn’t not work, neither did the bedside lamp. It also had an en-suite bathroom. There is no polite way of saying that the bathroom smelt like nothing we’ve ever experienced. It was absolutely putrid and despite keeping all windows open and spraying tonnes of air spray the smell did not go, it was so difficult to sleep as anytime you needed to use the toilet in the night you would open the bathroom door and the smell would hit you all over again and it would then linger all night. We avoided using the bathroom at all during the day and all used the shower located near the twin bedroom. This issue alone really spoilt our stay. We booked this stay for our son’s 18th birthday but it definitely fell way below our expectations and we feel was not reflective of the price we paid. We expect at least half of our money back and for these issues to be rectified for future paying customers.

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• Michael - Verified booking

  On first glance the property looked all that it promised in the brochure, BUT, as we started to settle in, the problems started to come to light.

  There was no Wifi as promised, so the TV in the bedroom did not work. There was a Wasp problem, they were finding their way into the lodge. As the information stated, if there were any problems then go to the Paddock reception; when we did this, we were told that it was nothing to do with them as the lodge was privately owned. We phoned Sykes on Sunday morning and told them of the above concerns plus a lot more. we had to ring back on Tuesday evening when we had not heard anything. We did get a response on this second phone call to Sykes, who said that someone would be there on the Wednesday to sort out the problems which were: Wasps coming into the lodge No WIFI No working TV in the bedroom No toilet roll/holder No hairdryer No baking/oven trays The dinner service and cutlery were mismatched and not enough to warrant a dishwasher. The balcony door would not lock unless the key remained in the keyhole. There was no clothes airer or other drying facilities. No correct extra bed linen. The manuals for appliances were just thrown in a bottom draw in the kitchen (would have been better place in a folder) We feel that the response time was too long and that the most important things were not dealt with. we got a phone call from Sykes two day before the end of our holiday, asking if things got sorted. this was way, way too late., and no they were not sorted. Sykes told us that they look at the properties at the start on them going on their books, we. feel that Sykes should regularly monitor the properties that are on their books

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• Andrew - Verified booking

  The Lodge was not fully clean when we arrived.

  The carpets had not been vacuumed at all. The sink in the kitchen was filthy and full of muck and tea stains. The lights in the lounge area were covered in cobwebs and spiders. There were cobwebs and mini spiders in the kitchen area which you kept walking into when you went into the kitchen. We had to buy a new frying pan as the one they supplied was not fit for use..... There were several bulbs in the light fittings in the lounge area that didn't work. Spares in the cupboard so don't know why they were not replaced. Black Mould on the shower head and on the ceiling in the en-suite bathroom and on the seal of the shower screen. The sheet skirt around the double bed had dog wee in several places so clearly had not been cleaned before our arrival. (Ended up washing this ourselves and the stains came out!) The Mattress in the master bedroom was clearly new as the box had been dumped outside but was a really uncomfortable mattress.... You could feel every spring gave us both bad backs! We ended up sleeping in the single beds but they were not much better. The Fan in the bedroom doesn't work. Good points..... The heating works a treat made the place lovely and warm! Washing machine and dishwasher added bonus! Lovely fluffy towels in the bathrooms! Hot tub was lovely and relaxing and kept its heat! (No Chlorine to top up after use, was there a week and it was needed). Location lovely and peaceful and very secure.

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• Natalie - Verified booking

  We had a great stay and would recommend the place however we do have a few suggestions of things that could improve the stay.

  The place was clean on first inspection however throughout the stay we discovered that the place was in need of a deep clean. There was an empty used water bottle under the sofa, biscuit crumbs on the sofa from previous guests. The blinds were very dusty and windows needed a clean. The drawers could do with a vacuum. There was also food left from previous guests. The en-suite to the double bedroom, was a bonus, however there was mould issue in the shower, but feel we can not complain about this as this was a real bonus to have an extra toilet and shower and this was not on the listing for the property. The pillows and duvets could do with a replacing as were flat as a pancake. The double bedroom smelled of stale smoke at times. The hot tub was amazing and very clean. Putting aside the few suggestions of improvements the lodge was nicely decorated and facilities on offer were great. The location was perfect away from the hustle and bustle of Towyn but easily in walking distance. There were lots of dog walking areas close by and the children loved the fair. It’s an ideal spot for visiting the area as so much to do, all a short driving distance away.

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• Victoria - Verified booking

  We had booked this property for a week as it was my 40th birthday and when we arrived we were disgusted with how dirty and run down the property was!

  The bins inside were all full as were the outside bins the shower drain was absolutely disgusting (full of hair and smelt foul which my partner had to clean before we could use the shower), the hot tub had bits floating in it and was unusable because of it. There was a wasp nest over the smaller bedroom. The curtains had rips in them and the settee was broken and a big gap in the patio doors when shut. After we came back home I read previous reviews and discovered that most of these complaints had been raised by other holidaymakers over a year ago and hadn't been addressed after a year. I tried multiple times to get in touch with the owner without success, after my third report to sykes I finally had a response offering a £70 refund for a complete train wreck of a "holiday". I would advise that people take a moment to consider if this place is for them after our terrible experience with this place, pictures can be requested from me as proof of the experience we had.

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