Holiday Cottages In Salcombe

Reviews

What our customers say about their holidays

• Alice - Verified booking

  This was our 3rd time renting Home and we love staying there - we've already booked again for next June!

  The house is very comfortable and large enough for three generations of family to enjoy together and we love the location. We've always enjoyed using the Snug and the PlayStation and appreciate the owner providing games, books and DVDs. However there are a few improvements that could be made. Every time we've stayed the cleanliness has been a bit below standards - nothing worth calling the agents about but the odd bit of rubbish under beds, dust and hair in places. Also, more the fault of previous guests but the chopping boards and other kitchen equipment were quite dirty when we took them out of the cupboards. I appreciate it's a big house and the turn around times are tight but a little extra care and attention to the cleaning would go along way. The main bathroom is getting pretty outdated, especially the carpet and mouldy shower curtain which needs replacing. The partially blocked shower drain in the main bathroom also needs looking at as that always seems to be a bit of a problem. Again, that might just be a cleaning issue. I also really think there needs to be a better recycling system for rubbish. Having the new bin in the kitchen for recycling is great but do you really expect guests to drive to Marlborough to drop it at recycling bins? Although lack of recycling facilities might be a 'Salcombe problem' I'm sure a big rental agency like Coast and Country could employ a private contractor to remove recycling rubbish from all it's properties. On the whole it's a great place to stay and we've always been really happy with the property, but a few little tweaks would make it perfect!

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• Ruth - Verified booking

  Batson House is a beautifully presented holiday home, done up to a very high standard.

  We enjoyed our stay here but felt that it could have been made better by more useful information being available. In the information book with regard to heating it simply says that the house uses oil not gas and to please bear this in mind when using. This means nothing to me as I have never lived in a house that uses oil. We ran out of hot water after 3-4 showers on the first morning. There were 10 of us that would have liked to wash and the house sleeps up to 12. There was nothing to warn us about the fact that hot water was likely to run out and to use hot water sparingly. There were a few other gripes too. It didn't seem to be possible to actually turn on the lovely heated towel rails, again some information about how to do this would have helped. Also, the bottom oven didn't work. The house claims to have WiFi but when you get there it mentions in the information book that the Wifi is unreliable and intermittent. This is an understatement! I hate having to rely on such things but two members of our party needed to be able to complete some work over the weekend and were reliant on the Wifi in order to do so, some prior information about this again would have helped. Lastly, the layout of the house means that noise travels very well, so when younger (or older!) people go to bed before others in the house, it is hard to keep noise to a level that doesn't disturb those on higher levels. Having said all of that, it is a lovely house in a lovely situation and the walk in to Salcombe along the creek is beautiful.

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• Luke - Verified booking

  On arrival the owner had switched off the heating system and the property was freezing.

  Had to go to bed fully clothed including coat. We didn't arrive untill 9.30 so we're unable to sort this. This was fixed the following day. Also knowing we were arriving late it would of been nice to have been left some milk. Every time we have rented a property from sykes and on other sites also there is normally a lovely welcome pack of goodies. There was nothing. The local shops in the area closed very early and we searched high and low for some milk and were unable to get any. Unfortunately we left ours behind. The garden was advertised as dog proof and very safe. I do understand that sykes takes no responsibility of this statement and that is fine. The garden was not safe or secure and our dog got out and this distressed us beyond belief. We rented this specific property as it stated how secure the garden was and how dog friendly it was. No dog treats or bowls etc either. The enclosed garden space and sun room looks like it was attached to the main house when in fact it is down a very steep unsecure path. We then spent the entire week on high alert the dogs are going to get out and had to have them on leads in the garden. Having said all that the property was lovely, very clean and tidy and was in a fantastic area. We would reccomend to friends who do not have dogs. I've never complained before and do not expect the world but for us this is a basic requirement. Having spent £1000 for 1 week out of season a 50 pence carton of milk and some biscuits really would of gone a long way.

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• John - Verified booking

  We had been somewhat forced into finding a suitable house at the eleventh hour due to our regular home in Salcombe (for 20+ years) had suddenly been sold and our holiday cancelled !

  Why did we not stay in Batson in the summer so many years ago ? Batson House was perfect for the visiting family during the first week … but maybe a bit too large when we were left as just grandma and grandpa ! The location for the little boat at the slipway and the peacefulness were ideal - and it was actually a shorter and flat walk to the pub than it had been from North Sands… so that was appreciated. The house is perfect for at least 3 couples with assorted children - maybe 4 couples at a push. The only complaint (seen before in reviews) was that the BBQ was very dirty and needed complete strip down and wash & brush…. and we had to go and buy a new gas bottle at £49 (!) as the one left was empty. If it is offered as part of the package it should be useable on arrival. Other than that it was all very good … although there were no “instructions” specific to the house which might have helped when we lost all water pressure to the house ! Eventually flicked what looked like a light switch in utility room (next to boiler pump switches) and pressure was resumed. Somebody must have turned it off thinking it was a light switch ? Oh … and it would have been handy if the lights on the steps could be made to light up at night (or have instructions to get them to come on). But it is still a 5 out of 5 from us. Thank you.

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• Alison - Verified booking

  Unfortunately Lanapoule is quite tired and would really benefit from redecoration and in general a freshen up especially for the high level of rent charged.

  There was no welcome pack on arrival which we were quite surprised by as we have in the past received generous welcome packs when we have paid much much less to stay at other holiday properties. But what we really didn’t expect was to be left with no hot water by the second morning of our stay because the owner seemingly didn’t set it to come on. In the process we wasted a morning of our holiday waiting in for a gas engineer which never needed to happen. Then at 8am on the Wednesday of our stay we were woken up by some strange scraping noises which we thought was coming from the flat immediately below Lanapoule and on further investigation it was the window cleaner. Total lack of courtesy on the part of the owner not to let us know and even more ignorant to allow the window cleaner to call so early. Better still arrange this on changeover days or when the property is unoccupied. On the few positives there was onsite parking and our bed was very comfortable. However taking into account Lanapoule’s ‘top of the hill’ location in relation to Salcombe town centre and that it can sleep 6+ guests, as advertised, it was no where near worth the £1400 we paid for a week in early June. That said we shall not ever consider a return to Lanapoule at anytime in the future..

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