Lodges & Log Cabins in South East

Reviews

What our customers say about their holidays

• Stephanie - Verified booking

  We arrived for the 1500hr check-in to find the patio doors open and the owner still busy inside.

  The dishwasher and washing machine were partway through their cycle and the owner departed to purchase mould remover for the bathroom. He returned with wine, chocs and strawberries which was very kind of him. However, he left with the washing machine and dishwasher still going. We then noticed that the lounge and both bedroom doors had been damaged in what appeared to be a fight, with one bedroom door sealed shut. The lounge carpets were dirty with crumbs and hairs and all surfaces were very dusty. The kitchen floor and table were also dirty with dust, hairs and crumbs with greasy surfaces. There was a lack of cutlery, crockery and drinking vessels and the sink and taps were loose and unclean, with plates etc still on the drainage tray. It was so awful that I vacuumed the entire place myself and attempted to remove the grime from bedside tables and worktops. Despite this, our friends who arrived later noticed immediately how grubby the whole place was - very embarrassing for myself as I organised this break for everyone. The bedrooms and bathrooms were also filthy and strongly reeked of cigarette smoke, with aged pillows and mismatched bed linen in one of the rooms and a blocked toilet in the other. The smell when in bed was so bad that we left the next day. The 'double' beds were also 2 single mattresses held together by a double fitted sheet which came partially off in the night and the mattresses separated to leave an annoying gap. One of the beds had spiders in it which appeared when the duvet was turned back. I spent most of the night on the settee in the lounge. This 3 day stay cost us £939 and it was terrible - I don't know how it has a 3 star rating. The owner needs to get the entire place professionally deep-cleaned and dispose of all the pillows and probably mattresses, which we didn't dare look at. And properly stock the kitchen and clean and tidy all the drawers and cupboards. And sort the doors and fix the toilet. There was also a lack of smoke alarms.

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• John - Verified booking

  NOT DOG FRIENDLY Owner does not accept "large" dogs.

  We checked with Sykes as we have a Springer spaniel who weighs 25 kilos. They checked with the owner, who said that was ok. So we booked and paid. On our second day there, we had to contact the owner as the security gate had broken. When she saw us, she made it quite clear we were lucky she hadn't refused us entry as she was entitled to do as we had a "large hairy dog". When we disputed this because Sykes had checked beforehand, she denied this. I subsequently checked with Sykes, and they have records on their system about having the conversation with the owner about our dog being 25 kilos. Furthermore, she made it clear that her cleaners weren't paid to clean up after dogs, and we were responsible for making sure that the property was left as clean as we found it. Only later did we see the CCTV camera outside, which is how she saw what dog we had, despite being advised by Sykes. There are no signs advising of CCTV, which is illegal. We ended our "holiday" two days early, having cleaned everywhere and taken photos as evidence. And, the property is only 15 feet from the road where the morning traffic starts quite early

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• Sarah - Verified booking

  We had a lovely break at Sparrows Den Lodge, which is accomodation of a high standard.

  That said, I will say I was disapointed to see the last visitors had left opened food in the cupboards that I would've expected to have been discovered when cleaned and thrown away. Also the saucepans, frying pans and baking trays are well past their best and the cutlery is of poor quality. Minor things but when everything else is of such a high standard it really sticks out!!! There is hardly any outside space but this is obvious from the photos, and there is still furniture to use - there just isn't any view because of the fence which does give privacy as the lodge is on the owners property and they come and go throughout the day. The lodge is in a great location, just a walk through the caravan park opposite leads to the beach and there is a Co-Op, fish and chip shop and kebab shop not far away. Its a great base for getting out and about which we did every day, and a comfy place to relax in the evenings. The reclining sofa was just bliss and the double bed so comfy - we slept really well.

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• Emma - Verified booking

  We loved the chalet!

  Very nostalgic of the chalets back in the 90’s! It did smell a bit of a damp like it used to 30 years ago! Bearing in mind the price per night, the property needs both a dehumidifier and a fan as the property isn’t easy to ventilate and was uncomfortably hot on arrival. Due to the proximity of the property to the shrubbery to the rear, when we opened the windows, we were visited by the local wildlife. The views of the green are sadly hampered by the condensation which has developed now that the double glazing is no longer doing its job. Lovely touches with the basket in the kitchen, milk and water in the fridge, and loo rolls and miniature toiletries in the bathroom. The beds are suitable for young children but are too springy for adults and could really do with replacing. We would consider coming back as Westfield is a special place but it would be even better if minor adjustments e.g. a fan, could be provided.

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• Steve - Verified booking

  The property is in need of a refurbishment,(especially what they are charging for it) it is very dated and there is a lingering stale smell.

  It looked nothing like it did in the photos on your website! Despite this the general cleanliness and maintenance was very poor. The sofa bed was stained and extremely uncomfortable to sit/sleep on. There is carpet throught including the bathrooms which is not hygenic. There was black mold on the shower curtain which is unacceptable and a potential health issue for guests. The sink in the bathroom had a plug with a bit of wire attached to it? The second bathroom has a broken/dripping shower head. The bedding was old and didn't look as if it had been cleaned and the beds weren't made properly. The mattresses were extremely uncomfortable. There was an old pub style bench on the decking so nowhere to sit and relax. Although the park itself was lovely this was just not acceptable accommodation for us to holiday in so we left after one night.

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