Staycation Villas In York

Reviews

What our customers say about their holidays

• Vanessa - Verified booking

  I stayed in Brookleigh last week and I was absolutely disgusted at what I saw.

  The house was very very dirty and Dusty in every room. The bedroom room furniture in one double room was appalling, it was old dirty and smelly, the bed was so old with thick dust under it, the rug was old and like a rag. The bathroom was disgusting, bath scratched, dirty and smelly. Windows through out the house were filthy. The hoover full of dirt to the top, hair all wrapped around the brush head, that hadn't been used for months.My husband had to clean it all out so we could use it to clean the place up. The back garden was awful , very dangerous and boxes of rubbish laying about that hadn't been put out for the dustbin collection for weeks, wheelie bins outside were full when we arrived and smelt really bad. I have stayed in hundreds off cottages but none in this condition before. I personally think it needs one hell of a deep clean. Where the cottage is situated is brilliant and looks lovely until you walk through the door. We couldn't open any of the windows because they had been painted over so you couldn't open them. I hope that this will be looked into and that you will get back to me. I know that people had complained about the cottage as we were told my people in the actual village. We paid good money to stay there and we were so disappointed.

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• Martyn - Verified booking

  Hutton le Hole was again the perfect venue for our holiday.

  Beautiful village, lovely people. Brookleigh cottage however didn't offer such a good experience. On our sixth stay there issues arose again which have been mentioned in previous feedback. On arrival we were unable to park at the cottage and had to wait for people to return to their vehicles before we could unpack our cars. This happened on several occasions during the week. Maybe better signage would help. The cottage is still very tired and in need of upgrading. The covers on the sofas are badly stained and we were pleased we brought our own throws to cover them. The bath and shower curtain are particularly grubby and off putting. Most concerning were the two occasions when the electricity supply to the cottage failed and we were unable to locate the fault on the fuse box. Calls to the emergency numbers went to voicemail and attempts to call us back failed as the village has no mobile coverage. Could a landline not be available for emergencies? Less important things that we have mentioned before about beds being uncomfortable and bedding being torn have not changed. Sadly our ideal holiday cottage turned out to be a bit of a nightmare this time.

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• Llewela - Verified booking

  We had a wonderful stay at Apple Tree Cottage.

  The cottage is the perfect size for a small family and is in a great location. The cottage had everything that we needed with the added bonus of a lovely lawned area on the grounds which had a childrens playing frame which our three year old daughter was thrilled about. The owners were welcoming without being intrusive and we were greeted with a delightful welcome back which included homemade scones. Yum, yum! The cottage is in a great location for visiting many family friendly locations such as the following: Designer Outlet-10mins Piglets Adventure Farm-13mins The Web Adventure Park-16mins York-21mins Williams Den-30mins Flamingo Land-35mins Scarborough & Whitby-1hr 3mins Many thanks for a wonderful stay!

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• Gill - Verified booking

  Think the property needs to be checked by the owner.

  Mould in kitchen ceiling which has been there a while. Dust and dirt on floors and under beds. Lack of welcome bits and bobs although milk was provided. No heating on for arrival and house was beyond cold. Had to sit with coats on. Fire not made up with lack of stuff to keep you going for the night. Patio extremely slippery so garden unsuitable for most of us and the dog. With some TLC we would recommend but the points need to be addressed. We would have asked for a part refund but reckon we used a lot of electricity to get the house warmed. Because of health problems one person had to spend a lot of day inside whilst the others went walking, I did take photos of the owners or Skye’s wish to have them.

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• Gill - Verified booking

  Think the property needs to be checked by the owner.

  Mould in kitchen ceiling which has been there a while. Dust and dirt on floors and under beds. Lack of welcome bits and bobs although milk was provided. No heating on for arrival and house was beyond cold. Had to sit with coats on. Fire not made up with lack of stuff to keep you going for the night. Patio extremely slippery so garden unsuitable for most of us and the dog. With some TLC we would recommend but the points need to be addressed. We would have asked for a part refund but reckon we used a lot of electricity to get the house warmed. Because of health problems one person had to spend a lot of day inside whilst the others went walking, I did take photos of the owners or Skye’s wish to have them.

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