Sutton On Sea Holiday Cottages

Reviews

What our customers say about their holidays

• Kirsten - Verified booking

  The photos of the property on Sykes Cottages site make it appear larger than it is.

  There was a sharp broken tile in the kitchen, a door off its hinges up stairs which was just left leaning against the wall, loose bath panel, poorly repaired sofas which looked horrible, the wheelie bins were full upon our arrival meaning we had nowhere to dispose of rubbish, the chairs at the dining table were in a poor state, there were not 2 washing machines - 1 was a tumble dryer which is actually better, the property was full of left food from previous tenants in the cupboards and fridge, the washing machine had lots of hair in it, I got trapped in the side porch as there is no handle on the inside, the fan in the twin room was thick with dust, female sanitary items were left in the bathroom cabinet, the bottom of the fireplace was hanging off, dog food left in a cupboard, medication left in the kitchen drawer along with syringes (without needles). There was a torn sheet on one of the single beds. I had to wash some of the plates before I could use them as they were dirty, the frying pan was sticky with grease and still had remnants of oil in it. One of the security lights outside lit up the downstairs double bedroom making it difficult to sleep, there was the same problem upstairs in the balcony room as there was no curtain at the window. The hand rail on the steps outside was too big to grip and the rail the other side of the gate couldn't be used as it was all splintered. It was surprising that dogs were not allowed on the furniture as it was all already damaged. All in all, the property was not at the standard the photographs showed, in fact some of it was incredibly dangerous, I feel that I have paid far too much for the stay there and would welcome a partial refund. The property was very clean and comfortable but I will not go again.

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• Nicholas - Verified booking

  This cottage is ideally placed for exploring the Lincolnshire coast.

  It is very close to the centre of Mablethorpe and provided enough parking for two vehicles. The Sykes listing says that the bedrooms have sloping ceilings. This is true. What they fail to mention, possibly deliberately, is that anyone over 5' 6" tall has to duck down to get through any doorway in the house. The ceiling on the upstairs landing varies between approx 4' 6" and 5' 6" and this headroom continues to the far wall of the front bedroom. I am 5' 11" tall and despite being very careful I caught my head on two door frames. Worse than that I tripped going into the back bedroom as I was concentrating on avoiding the low ceiling on the landing. I staggered sideways and took the skin off my elbow as I crashed into the left hand wall. I hope I am wrong but it would appear to me that the height restrictions are not mentioned by Sykes in case potential customers are put off. This though would surely make you negligent if a serious accident occurs? The bed was comfortable. The sofa was seriously uncomfortable. The kitchen is basically equipped. We bumped into the owner of the cottage on the second day of our stay. We mentioned we couldn't find any oven gloves. He thanked us for mentioning it and said he would get some. They hadn't arrived by when we left at the end of the week. Our previous experience with a Sykes cottage was completely different. Probably the best equipped cottage we have ever stayed in. I tried to contact Sykes the week before our stay. The website advised that by phone would be best. I could not get through. I am sorry this review is so negative but the accommodation was poor compared to dozens of other holiday cottages we have stayed in.

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• Bill - Verified booking

  I have already written to you.

  We arrived on Friday 3rd to find stinking overflowing rubbish bins next to the front door of Oar Cottage. On Friday night I had to move my car so that a drains person could open the drains - the next door property, also owned by Ganesh, had stinking drains and sinks. I took photos of the bins, and raised this with Ganesh, the owner, who was on holiday with his family in Fort William Scotland, and did respond immediately, saying he was new to holiday lets. I also wrote to you with photos. You responded but minimally. The bins were not cleared until Wednesday; we left on Friday. The cottage was not in the state claimed in the welcome email, and Ganesh said this was the fault of the cleaner. There were large dirty mats in the washing maching, and Ganesh could not explain why these were in the machine. I sent a photo to him and to you. Probably the cleaner again! Your response was minimal. All that said, the cottage is a good conversion (we met the builder who took away some of the rubbish bags) and very well located. Despite the unpleasant and unsanitary smells and sights, and the surprises in the cottage for example the state on arrival and mats in the washing machine.

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• Richard - Verified booking

  The property is located perfectly in a quiet road near to the beach and Queens Park and is a short walk away from pubs, shops and attractions, so no complaints there.

  However the cleanliness left a little to be desired. We found dirty cups and cutlery in the kitchen cupboards, the tea towel was stained, the bedding is cheap and the duvet covers had not been fastened and a snail had took residence in the lounge! The settee is comfortable but well worn. Don't expect any frills! Coffee and sugar had gone solid in the containers, salt and pepper pots were empty and the 2 sachets of vinegar were out of date! No cleaning products...even had to go out and buy dish cloths (which probably explains the dirty cups we found). Managed to get used to ducking my head as the week went on after banging my head a few times on the low ceilings and doorways. All that said, the cottage is cosy and has character and we wouldn't rule out staying there again, but would have been disappointed if we'd paid the full price.

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• Veronica - Verified booking

  Overall this was a wonderful little cottage, it's small and tall people do have to duck to go through to the kitchen etc.

  I am small so it suits me! That aside, we loved it, gorgeous inside and out, with all the basic facilities that we needed. I love the recliner sofa. The bedrooms were great too. The location is fantastic...a stone's throw from the beach and right next to the boating lake and other attractions. I like how when people have mentioned something needed doing, you got onto it, so the hedge is trimmed at the back (and I love birds so I'm glad that there is one...a home for some of them!) Plus the shower is extremely good. If I was to say anything negative it's very small...just those dead / dying Conifers at the front...you might as well get rid, they don't exactly add to the appearance! But that is the only criticism and that's from a gardener

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