Ventnor Holiday Cottages

Reviews

What our customers say about their holidays

• Marcus - Verified booking

  It was difficult to get hold of you on the phone following the booking confirmation.

  We had some questions about the property. You ignored our e mail asking the same questions and the owner ignore our letter sent to the property. The propertywas ok and the location was excellent, the best thing about it was the garden. The household rubbish remained at the property for the whole time we were there causing a fly problem. When we arrived both the bins were overflowing and there were other bags placed by the sides. We had nowhere to put our refuse. The double beds were small and uncomfortable and the edges of the mattresses sank when you got in. The decisdion to withdraw the BBQ and towels at short notice was just a money saving ploy on behalf of the owner, using Covid 19 as the excuse. Notice of the fact that the dog had to stay in the scullery or the garden all the time or we had to book him into a kennels was given 72 hours before we arrived. The table in the garden was not large enough to seat six let alone eight and there were only four upright chairs. Luckily we had enquired about chairs and as the answere was ambiguous, we brought two camping chairs which enabled us to eat outside. We bought a new BBQ and brought this with us. The kitchen was easy to prepare meals in and everything worked. The washing and drying facilities in the laundry room also functioned but we discovered a massive build up of fluff in the dryer filter( which had clearly never been emptied) This was a fire waiting to happen. There was nothing in the publicity to suggest that you had to duck under every doorway or which there were many. If this property is to be advertised for 8 people then it needs to be stocked and furnished for 8 .Althought there were leaflets about the local area, there was no information about where the nearest shop was etc.Only a brief mention about a pub a short walk up the road. We have stayed at many properties on the IOW and this one failed to meet our expectations.

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• Sara - Verified booking

  We were greeted by a bad smell like drains or sewage.

  We located it to be the shower within the bedroom.The whole idea of a shower plonked in the corner full view of the room and onto carpet is an odd one.We had to buy bleach to try and get rid of the smell. It would last for a day and then the smell was back. The other shower cubicle was incredibly small no room to bend down to pick up soap without banging your head Also we have photos showing the green gunk growing inside and the hairs. The sofa in breakfast room had lots of feathers dust and rubbish under the cushions .The one dining chairs legged wobbled and my child fell off it only to discover screws are missing from underneath. The cups and plates had rings and food remnants on them. We were told car parking was good with on road parking available or a nearby carpark that was reasonable.We had to pay £65 for a week on top of what we had spent for the house.!! We were misled by photos that showed the beds to be further apart and we're convinced there were 2 double beds.The one photo shows a pine frame with no other bed in site convincing us if was a double instead the beds are so close it was hard to squeeze between them. As expecting an old house we expected thick old walls deadening noise instead it travelled really badly. We could hear next doors talking baby crying and every word or noise the kids said. when upstsirs . The door knob mentioned in a previous review is still very much broken causing a child to get locked in the bathroom causing a panic. We loved the view thought it was well equipped and we're grateful for the welcome bits. Thankyou

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• Ian - Verified booking

  Overall we had a nice stay, the cottage is very comfortable and well appointed, but a few things are worth mentioning… There is one pub in walking distance, any other shop or pub/cafe is a drive away.

  The cottage is very close to a main road which is part of an upcoming motorcycle road-race. So at weekends the road is very busy with noisy tuned motorbikes and cars constantly passing, making sitting in the garden a little unpleasant. The Wi-fi is so slow as to be almost unusable. You cannot stream iPlayer for example, we contacted the representative about this on day 2 but received no response. The photos on the listing are very old, there is now a high bush around the cottage garden and you cannot see the sea without standing on the chairs. You cannot access the other garden areas or the coastal views from the property. There is no parasol that we could find (as pictured) which is essential in the sun-trap garden. The owners (or their children) held a drunken all night party in the main house, culminating in raucous tennis at 4:30am keeping us awake. The cottage was clean. Ish. We had to clean any plates and cutlery before using and the kitchen in particular felt like it had not recently been deep-cleaned. While the cottage is lovely it feels like it is starting to need some love. The blinds in the bedroom, despite appearances, keep out little light meaning in mid summer your room is very bright by 4:30 am. But at least you can enjoy the tennis… All in all, we enjoyed our stay but probably would not return due to the above. I also need to say that we saw some absolutely stunning sunsets from the upstairs lounge window. A real treat…

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• Sarah - Verified booking

  This is the second year we have stayed at the coach house.

  Last year being the first during lockdown. We had a lovely time but the cottage was getting tired and needed some updating. However it had beautiful views and perfectly located. So we booked again for this year thinking that now restrictions had been lifted the TLC it needed may have been done. However there is now more damp on the walls. The stairs carpet is coming away, there is rust all along the radiator in the bathroom and the bathroom needs a really good clean. The dishwasher, top rail is broken so everything you try to fill it comes out and I'm glad I took my own dishwasher tablets because the ones they provided were moulding. My daughter lost a small toy while playing so we took the blankets off the sofa to look for it and the state of the sofa under the cushions was awful, definitely not been vacuumed for a good while. We stayed for 2 weeks and our mid holiday clean consisted of clean bedding and bath towels (not tea towels) No new toilet roll which meant we had to go and buy. Yes only a little thing but as I had paid the same amount for the second week I expected the same amount of cleanliness and set up. We are really disappointed, we thought we had found our perfect spot in our favourite place. Definitely not 5 stars and we won't be returning again. However very comfy beds and beautiful views.

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• Philip - Verified booking

  The house is in quite a nice area with a fabulous view.

  The house was not as clean as we expected especially with expected caution with Covid, so we spent the first hour cleaning and wiping all the surfaces. We also selected the pots and cutlery we would use and washed them up and kept them separate. We found pans and oven trays that had been used and put back in the cupboards without being washed up, so clearly the house had not been checked and cleaned prior to our arrival. The promised welcome provisions were also absent. The bathrooms need replacing, especially the one on the first floor which is quite simply not fit for purpose; Small, old, dirty. We gave this feedback to the owner, who explained they are due to be replaced this winter following a delay due to the covid outbreak. The kitchen and lounge areas are acceptable, but lack comfy seating. To our surprise, the gardeners turned up on the Thursday (not the day of change over) and let themselves in through the house to get to the garden accompanied by a dog.! This is supposed to be a Pet free house, but the gardeners dog didn't seem to count. another point of concern, also not Covid safe practice while the house has guests in residence. I would not recommend this house without all of the above being rectified.

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