Villas In Burford

Reviews

What our customers say about their holidays

• Gemma - Verified booking

  I strongly recommend you do not stay at this porperty or use this company.

  The house had not been cleaned prior to arrival. It was littered with dead insects on the floor, dead flies on the windowsills, numerous cobwebs and more dead bugs floating in a half-full bath. We raised this with the property managers who gave reasons for the above (eg they were unaware the cleaner had not been, the house has a known problem with woodlice) and offered a clean, however we had already had to spend the start of our holiday cleaning it up. The house is as listed, however it is showing heavy use and wear and tear and is not at the standard expected for a listing of this value. This was in addition dirty mud marks from previous guests. On the third night the living room ceiling started to leak. We had to mop up and put vases/jugs down. It meant the living room was out of use for our young child. This was clearly not a new leak given the staining on the ceiling. We reported this to the property managers who explained they were aware of a leak and it should have been fixed. We find it unacceptable that a property with a number of known issues was let out and it hows poor management and a total disregard for the guests. Our complaints were met with reasons for this issue which did not resolve the matter. Additionally, as we did not have an account with Sykes there is no email address or message function to feedback. We have stayed in the cotswolds multiple times with different companies and so can vouch for this property and company being well below the experience expected for this area.

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• Jacqueline - Verified booking

  This is a fabulous property, the cottage is in a superb setting and has a lot to offer.

  An open plan and well stocked kitchen for family gathering, books and games, many countryside (dog) walks, a lovely local pub and the owner clearly has a great eye for internal decor. The maintenance team was also very helpful and fast when we realized the outside table parasol was missing, coming round within a couple of hours to sort it out. There are some negatives that previous reviews have mentioned, it is starting to show wear; the rugs for example look quite grubby. There is also only one shower for up to 8 people. However my only really notable complaint, and it really is a big negative, is the quality of the beds. For the price you would expect large luxurious beds and this is not what you get. The beds are old (divans that are now stained and on the floor without valances), no headrests, extremely hard (even with a mattress topper) and desperately uncomfortable. Unfortunately the same kind of bed was in all the rooms. It’s a real disappointment, we would have immediately booked again for another year but the sleep quality was too poor and we all came away with aching backs. It would have been five stars if not for the beds and there only being one shower.

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• Farhana - Verified booking

  We had a very pleasant 3 day stay at the cosy Rood Cottage.

  The accommodation is finished to a very high standard and certainly boasts luxury. It had all the amenities you would ever need and you can see that the owner has definitely gone the extra mile / two to ensure their guests would be very comfortable. The beds were the most comfortable I’d ever slept in and the furnishings and selection of games, books and TV options provided was excellent. The top bedroom could have done with a skylight window as it did feel very small with just the one window, but for young kids (and not holidaying during a heatwave!) it would be absolutely fine. Having never used a range cooker before, we had trouble working out the induction hob on day one as didn’t realise that you need the pan on the hob for it to work! Otherwise the instructions on everything else were very clear. Would have valued the option to have an earlier check in time and late check out time. Small touches like having orange juice, milk and biscuits left for us on arrival were appreciated and gave the holiday a personal touch which always makes for a nicer experience. A lovely cottage set in a beautiful location and one we would certainly recommend. Thank you

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• Ian - Verified booking

  Yes some comments: An 18.

  00 check in does not work for us. With a small dog and 3 month old baby not being allowed into the property until 18.00 makes the travel day very arduous. With a 10.00 departure, it effectively means we only have 6 days at the property. Given that the only realistic way to travel to Swinbrooke is on the A40, to leave later on Friday would have meant hours stuck in traffic jams. An 18.00 check in was understandable when Covid was rife but now it just looks like an excuse. Smaller issues: The TV in the lounge is very difficult to operate. 'Stuart's' note says it should be tuned to AV7, after a very long time trying to make that work, it transpires ot should be AV5! There were no dishwasher tanblte sso we had to buy some. The vet lisited in your notes closed down some while a go. There is no phone signal in the house or anywhere nearby so impossible to contact anyone. A landline would be invaluable especially for emergencies. As you will see I am regular customer of Manor Cottages so I hope you will take my comments into account.

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• Jennifer - Verified booking

  The cottage was wonderful The location in Shilton couldn’t be better.

  This cottage was the most value for money of all the accommodation I searched for in the Cotswold area. The village was so beautiful we would have been happy living there! We hosted a number of family members and they all loved it, the dogs too! For six adults the living room was a bit cozy but it worked The parking spot was tight for sure and the second car was parked close in on the road behind it. The white transit van also made it trickier to get in and out, however we soon got used to it. It would be handy to either unbolt the front door or put the keypad on the back door as I spent some time in the dark trying to unlock the front door which was bolted from the inside …also the bulb had gone by the front door too. I would have given it five stars otherwise

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