Christmas Apartments In Yorkshire

Reviews

What our customers say about their holidays

• Hazel - Verified booking

  Whilst The Garden Flat is well situated in terms of its location, (which was the main reason we chose it), we found it lacking in a few ways.

  Firstly, we (my sister and I) found it difficult to access entry, and were later advised by the owner that there was a 'knack' to inserting the key in the keyhole and turning it to unlock the door - not ideal. The owner came round because she had forgotten to leave the back door key in the property, so after explaining our difficulty in accessing entry, she explained the process of inserting the key then having to lift it up before turning. Even knowing this, we still experienced difficulty throughout the week. The owner said she would arrange for a locksmith to change the lock whilst we were there, but we did not want the inconvenience of that, so left it. However, she did say she would arrange for that to be done after we had left. Secondly, that standard of cleanliness was not great. There were clumps of dust that could be seen along the edges of the carpet and under the radiators. We had taken anti-bacterial wipes with us, so wiped many of the surfaces when we first arrived. There were edges that had clearly not been wiped for quite some time, because we removed layers of dust! The water in the shower was not running away very well, so I took courage in both hands and cleaned the plughole, removing a large clump of hair and gunk! I am afraid that I could not summon up the courage to clean the inside of the kitchen bin, but the dirt/grime that was sitting on it was a breeding ground for germs and if I used this bin, I quickly shut the lid and washed my hands. I do not think I am particularly fussy, but I certainly expect things to be clean and tidy. Since your instructions to occupants mentioned the importance of handwashing and hygiene (which I fully understand, endorse and practice!), I would have thought properties would have received the same level of attention to hygiene. Thirdly, there were instructions left about closing the curtains in the main bedroom. These were very heavy curtains, and the instruction was to lift the curtain when closing them. A note was included that the owners had already had to replace the curtain track twice. Personally, I would have thought that was an indication that the curtains should be replaced with ones that were easier to close. However, my sister, who used that bedroom for the week, decided against closing the curtains, because the process was so ‘involved’, therefore she just closed the roller blinds, but the roller blind on the middle (largest) window did not reach the windowsill! So, a row of cushions had to be placed along the sill in order to block the light out! Not ideal! I left a note to the owners of the property explaining out findings and disappointment. It was a shame, because with a little more attention to detail The Garden Flat has the potential to be a cosy and inviting rental. I wonder if my note ever reached the owners' hands, because I am aware that the cleaners of the property were waiting for us to leave (which we did at 09:30 on the day of departure); it was surprising to find the cleaners hanging around, because we did not have to leave until an hour later! However, since the cleaners did not come off very favourably in my note, I am guessing the owners did not receive it. I would be grateful if you could enquire after the fact. I fully appreciate that it is the owners' responsibility to attend to the cleaning, not Sykes, but it also reflects on your business. In fact, this was the second cottage we had rented through you in the space of nine months, and the other property needed a deep clean, too; it was The Thatched Cottage in Chipping Camden (we stayed there last October). I would appreciate your comments with regard to these matters. I am happy for you to publish this feedback, but I suspect you will not want to.

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• David - Verified booking

  The property was full of potential and yet it missed the mark completely.

  Covid-19 was a golden opportunity to showcase what you have to a new market - folks who always holiday abroad. This was the chance to suggest that perhaps a UK holiday can be just as good and no effort was made to seize that chance. The en-suite bathroom showed how little care and thought had been put into this place. There was no hot water in the shower, the lock on the door was broken, there was no shelf in the shower so if you were prepared to have a cold one, there was nowhere to rest your soap or shampoo. There was a charging point for razors and toothbrushes but no shelf on which to rest a razor or toothbrush (or soap, or deodorant, or shaving gel or anything else one might put in a bathroom). There was no toilet roll holder and (seriously) the toilet was in the wrong place. Whoever designed the bathroom failed to take into account that the towel rail would protrude from the wall and so the positioning of the toilet needed to be from the edge of the towel rail rather than from the wall. The result is that you practically sit on the towel rail to use the toilet. A hook on the bathroom door would also have been very welcome. The main bathroom was much better but still no toilet roll holder and a hook on the door for bathrobes would be good. The double bed was the worst part. A cheap mattress on a cheap frame which basically dared you to try to sleep. We took on the challenge and lost. You can get away with a short size double if and only if there is no bar at the foot of the bed. This means that your feet can dangle over the end. If you put metal bars on the end then that size of bed will really only work for people who are in no way tall. The frames of the bunk beds were cheap too. Everything was squeaky and if anyone in any bed turned in the night, anyone sharing the room would know about it. The resort itself is another seriously missed opportunity. Aside from the pharmacy, there isn’t a single shop onsite. You need a car to buy so much as a pint of milk or a loaf of bread. The fridge isn’t big enough to take a week’s shopping so the net result is that you drive to town each day to buy basic essentials. There is nowhere to buy a bucket and spade or a postcard, you can’t even buy an ice cream on the beach. It really feels as if there is an aversion to making money here. I arrived with plenty of cash and a willingness to spend it and the overwhelming impression I received was “having fleeced you something chronic with the quality of the apartment, we couldn’t possibly give you anything else to spend money on.” The one exception to this was a rather ropey tennis court which (I kid thee not) cost £10 per hour! You don’t pay that much for a decent court never mind a ropey one. Then they had lines of people waiting to go into the swimming pool actually on the court while you are playing. If two adults who know how to hit the ball were playing, someone could have been seriously hurt. I would (genuinely) not return if you paid me. After a week without sleep, I’m just glad to be home.

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• Natalie - Verified booking

  I have just returned from a 3 night stay at Perriwinkle at The Bay, Filey with my teenage son.

  Overall the apartment was very nice, I was a bit worried after reading reviews but I didn’t think it was at all dated. The lack of phone signal wasn’t appreciated by the teenager but amazingly we survived! The walk to the beach whilst steep is a proper concrete path (I was imagining scrambling over rocks) and worth it for the lovely beach. The directions to the apartment I was sent were incorrect and made the apartment very difficult to find, when I called I was given the same directions so in the end I had to ask the Away resorts reception who helped me. A clearer set of directions would be - Turn left at the roundabout onto sunrise drive, then turn right (correct so far) onto Talisker walk (this would help know you are on the right road). Follow the road round to the right (not left) and the property is the black door in the corner, right in front of you as you turn into the courtyard parking. Hopefully others will read this and find it more easily. Overall we were happy with the accommodation, it was a shame not to have a welcome pack as you usually get in these type of properties and to not even have a tea bag or milk of some kind left is a pretty poor show after a 3 hour journey. (luckily we packed our own). There is also not a single empty cupboard in the kitchen to keep your food which I found really odd. I’m not sure if there is supposed to be, but there are no instructions at all about the property - where to put the linen bag, whether to empty the bin and there were no passes for the leisure facilities. We were able to use the pool after showing our booking but were told to let the agent know so they can sort out the passes which I will. The showers were lovely and the apartment is a nice space. I think the accommodation is good quality just these couple of really easy to fix things and I probably would have given better marks. The pub is nice although expensive for food and the leisure centre staff were really helpful. Overall a nice short break.

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• Erik - Verified booking

  Good day Sykes Cottages, After a long journey of more than 28 hours we had arrived at the apartment, we had hoped to be able to put down our bags and take a nice shower first.

  As soon as we entered we were shocked by the mess on the floor and then we started looking further. Sorry to say this, but this is not rentable in this way, it is because we were visiting family in England, otherwise we would have left immediately. Showers are filthy, even with hair (the bath even has a crack in it), you won't find an oven dirtier, sun blinds covered in dust, even the dining table was covered in dust. In the cupboards even dirty attributes and a brochure from 2019 (indicates that this is purely about money). When we see what our son had, a whole house, everything neat and clean, more facilities and the rent cheaper than yours. Then the peace and quiet in the apartment, renting upstairs with children is a complete mockery. Audible until late at night (01:00 am) and again in the morning at 07:00 am making noise. Yes, even later in the week with 2 girls and their scooter through the house. Nearby neighbors with 3 dogs that were constantly barking and the lady quietly stood in front of our windows to make the phone call. I have never been so happy to go home. That's why I wish you the best of luck in becoming a millionaire in this unmanageable way. I'm angry, disappointed and tired, but I know I NEVER want this again! Too much money (£626.00) for something like that.

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• Erik - Verified booking

  Good day Sykes Cottages, After a long journey of more than 28 hours we had arrived at the apartment, we had hoped to be able to put down our bags and take a nice shower first.

  As soon as we entered we were shocked by the mess on the floor and then we started looking further. Sorry to say this, but this is not rentable in this way, it is because we were visiting family in England, otherwise we would have left immediately. Showers are filthy, even with hair (the bath even has a crack in it), you won't find an oven dirtier, sun blinds covered in dust, even the dining table was covered in dust. In the cupboards even dirty attributes and a brochure from 2019 (indicates that this is purely about money). When we see what our son had, a whole house, everything neat and clean, more facilities and the rent cheaper than yours. Then the peace and quiet in the apartment, renting upstairs with children is a complete mockery. Audible until late at night (01:00 am) and again in the morning at 07:00 am making noise. Yes, even later in the week with 2 girls and their scooter through the house. Nearby neighbors with 3 dogs that were constantly barking and the lady quietly stood in front of our windows to make the phone call. I have never been so happy to go home. That's why I wish you the best of luck in becoming a millionaire in this unmanageable way. I'm angry, disappointed and tired, but I know I NEVER want this again! Too much money (£626.00) for something like that.

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