Christmas Villas In Scotland

Reviews

What our customers say about their holidays

• Confirmed Guest - Verified booking

  the whole cottage needs a thorough clean and furnishings very old and worn .When we arrived Mr Sinclair was just coming out of the cottage saying the TV wasn't working and he would be back. He did return a few minutes later and sat in the room trying to fix the TV. What a start to our holiday trying to unpack with a stranger sat there. The bathroom door wouldn't open properly, old rusty bin, light over mirror not working, heater in bathroom full of dust, old rusty tin of air fresher, shower screen on bath had black mould along the bottom. The kitchen had dirty cutlery trays and all utensils in them were very old. cupboard handle broken, dead beetle between the melamine plates, spider and web in a cup. No icebox in fridge so Mr Sinclair said to use the freezer where the dogs were kept in a separate outhouse which was disgracefully dirty. We were told not to shut the curtain in the hallway as the rail was broken. This meant when we left the bedroom to use the bathroom, we were on view up the lane. The single beds were very hard with child size quilts. furniture old, random old xmas decorations etc in draws which needed cleaning out. The carpets and flooring all needs changing as it is so old. there were dozens of flies every day due to the cottage facing the horse stables. We bought fly killer and were constantly spraying them. My partner honestly thought I was going to say " take me home" but because he had booked it for my Birthday I tried to make the best of it. We left 2 leg rest from our reclining sunchairs in the cottage shed by mistake, and after a call to them the day after our return, the daughter said she would get Mrs Sinclair to ring me. I have a friend in Ayr and though I could collect them when visiting my friend later in the year but I haven't had a call back and that was a week ago. I would have contacted you before now regarding how upsetting and disappointing our holiday accommodation was but I am just recovering from Covid and haven't been up to writing. On a positive note, we loved the areas of Rockcliffe and Kippford and would like to see other areas of Scotland. Baring in mind our bad experience at Tumbling Banks would the company give us some form of compensation for not only how upset we were but also for such poor accommodation as we would use Discover Scotland again but would suggest you think twice about using this accommodation to future clients in its present state. Kind regards, Susan Harwood

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• Geoffrey - Verified booking

  This holiday cottage is a lovely spacious bungalow in a quiet cul-de-sac.

  It was clean but lacks a lot of touches that we have always had in previous cottages. On telephoning the owner regarding the keys I was made aware that the dishwasher was broken, as I do not own a dishwasher I was not concerned regarding this, however, I was not advised to take a dishcloth, fortunately I had taken one along with tea towels as mentioned in the facilities provided also there were no cleaning produce i.e. bleach or Cif type cleaner. The pedal bin in the kitchen was only the size normally found in the bathroom and no where near big enough for a kitchen - no bin liners provided either. We made a trip to Tesco which is about 2 miles away to stock up on these things. The toaster had not been cleaned and was full of crumbs, and in the bread bin there was a crust of bread and a loaf of bread that was 3 days out of use. In other cottages we have stayed in there has always been a fresh carton of milk in the fridge but NOT at Isla Cottage again fortunately we had taken some. The lighting in the lounge is inadequate, there is one centre light and one table lamp both with 7 watt low energy bulbs making it impossible to read in the evening. In the bathroom there is NO shaver point or mirror over the washbasin to shave with. Finally, the outside bin for general rubbish was full to bursting obviously never been emptied for a while. There should be someone appointed to put out the rubbish bins on the appropriate days.

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• Helen - Verified booking

  Hilltop was a lovely cottage in a wonderful location with stunning scenery and wildlife on the doorstep, and ideally positioned for local walks and trips much further afield.

  It was clean, comfortable and fairly well equipped, but there were just a few minor points that could have made our stay perfect. Firstly the dishwasher was out of order. Secondly the shower head leaked badly affecting the water pressure and making it impossible to direct water to a particular angle, for example if you were trying to have a shower without washing your hair. Also some towel rails in the bathroom would have been useful to get the towels dry - we just had to drape them all around the bath. Hooks on the back of the bathroom and bedroom doors would also have been useful. However, the main thing was the mattress on the double bed. It was very soft causing you to sink into the middle of it and feel the springs, very uncomfortable and offering little support for your back. Other small details are that it would have been nice to have had a bedside lamp on both sides of the bed and for each single bed. The walls were very bare with only one picture in the sitting room in the entire cottage. A few more pictures and perhaps the odd ornament and a rug for the sitting room would have made it feel more snug and homely. Despite these fairly minor details Hilltop was a lovely cottage and we had a wonderful week there and would certainly consider returning in the future.

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• Chris - Verified booking

  On arrival at 5:30pm (sunset at 3:50pm) so it was quite dark, there is no outside lighting and the porch light was missing a bulb.

  Not only that, soon as I walk through the door looking for lights/switches I stumble across the bag with all the bedding for me to make my own bed, not impressed considering the single beds which wasn’t being used had been made up? I text the owner straight away and I’m still waiting for a response 4 days later, not impressed! 1 out of the 2 kitchen lights didn’t work either, luckily it was just a blown bulb. Just made me think, has anyone actually checked these prior to a guest arrival?? Also the dishwasher didn’t work, could get it to turn on and was filled with dirty water? I only found out the day before that the log burner wouldn’t be in use due to a damaged/faulty flue which was a shame as would have been nice to use. TV signal is poor, phone signal is poor but luckily plenty of DVDs to choose from. Shower is awesome, bed is comfy, property stays warm from the good heating which is a bonus

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• Sally - Verified booking

  My son and I went for a New Year break at Laxdale Cottage near Fort William.

  I have never dealt with self catering so wasn't sure what to expect. We were not disappointed. The cottage was warm and spotless. There was complimentary eggs, bread and milk, enough for a late supper or nice breakfast if you arrived empty handed. The shower room was amazing with under floor heating, lovely large shower and great bath. The kitchen was loaded with utensils.. Lovely sized bedrooms, and NO SOFTENER SMELLING BED LINEN, just fresh and clean. (I hate softeners with a passion). Living room was cozy, we wanted to put the log burner on but didn't really need it, even with minus degree temps at the time. Lots of information on a cork board in the kitchen with taxi numbers, where to eat etc.Only one very minor thing was the top of the drive. The loose stones were a bit of a pain when reaching the top in the car.. All in all, we would go back in an instant. Thank you x

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