Lodges & Log Cabins in Cornwall

Reviews

What our customers say about their holidays

• Beatriz - Verified booking

  Property was falsely advertised as having Wi-Fi.

  Additionally, when we got to the property, there was an eco-toilet, which was not mentioned in the advertisement – it’s standard to mention this feature, and we had ruled out other options because they had an eco-toilet. The property’s kitchen was not clean to an appropriate standard – there were crumbs across the surface, sticky rice in the chopping board and the utensils were not properly clean. I have coeliac disease, and any trace of gluten makes me violently ill, so this was a big concern for me. There were cobwebs across the property, demonstrating a lack of maintenance and cleanliness. On the day, we got contacted by Sue (the owner) to let us know the previous guest had broken the blind in the bedroom. She stated her husband was not able to fix it, but her son would come by later on to fix it – when we got to the property, it had not been fixed, which meant we had no privacy inside the hut. The other side to the privacy issue was that the property advertisement was misleading in that it used language emphasizing the privacy of the garden and hot tub, including tactical angles on the pictures, when in reality, there’s another hut right across from it, so every time you’re outside at the same time there’s essentially no privacy. The blind in the bathroom was also not working properly. This trip was meant to be a relaxing experience to enjoy my birthday, and it just turned into a nightmare. I refused to spend my birthday in such a place, and we contacted Sykes Cottages exposing all the issues encountered. They took responsibility for the false advertisement of the Wi-Fi and refunded us the booking fee - £42. They did not take responsibility for anything else and suggested we went back to the hut so the owners could attempt to make things right. We refused to go back and in hindsight my instinct was correct. I looked at reviews on Google of their campsite Pattacott Farm Glamping and Camping (where the hut is located), and there were multiple 1 star reviews alluding to police presence, knives, and domestic abuse between the owners. I wish I had checked these reviews beforehand. Funnily enough, Sue messaged me saying they had never had any issues before - if you look for those reviews, you will see it's simply not true. According to Sykes Cottages, Sue refuses to offer compensation even though we only used 1 out of 3 nights (out of necessity, otherwise we wouldn't even have stayed the 1st night), so we lost £311 for absolutely nothing.

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• Sharon - Verified booking

  Sykes description of this property, in my opinion, is a misrepresentation.

  It does not have a combination microwave ,but a normal one .. no dining table only a nest of tables .. we could not cook anything so had to eat out every day...when we ate at the property we had to eat off two trays... no bath only a shower .. no adequate storage facilities. .. we had to live out of our suit cases on the living room floor There was a small clothes rail and a basket filled with blankets, located in the living room .. the bed was positioned next to the wall so had to climb over each other. Storage was one underbed drawer full of blankets etc. To drive out of the property we had to reverse out on to the main road due to other vehicles that were in the driveway. . This is not a barn conversion,in my opinion, but a large garage conversion. .. the outside wall is next to the road and every time a vehicle goes over a grate in the road it sounds through the property .. the sofa was covered with two throws and was not stylish in any respect and uncomfortable. The property was cramped and not what we expected for £616 a week. .. The owners were very nice people and the welcome gift of cream scones and wine was a nice gesture .. we agree the property was clean and tidy but that does not make up for a weeks holiday accomodation which was not what we expected.. had a true description of the property been advertised we would not have booked it. ..Too small and cramped for two people. ... Sharon and Rob

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• Patricia - Verified booking

  1.The accommodation was really lovely, well thought out and furnished, couldn't fault it at all :) 2.

  It would be good to have a few more bowls and large plates (to serve on) especially if there four people staying. 3. The listings stated that the pub and restaurant on site would be open, but it appears its only open certain times of the year. 4. Although there was tea, milk and biscuits left as a welcome, (which was great) perhaps a larger welcome pack could be left to get the holiday makers over to the next day to go shopping, as the nearest shop is quite a distance from the site. We only say this as we were hoping to have a meal in the restaurant when we got there and were going to go shopping the next day, but as the restaurant wasn't open we had to go shopping immediately after a long journey, . 5. Please note: these are observations not criticisms, as the place was gorgeous and a credit to the owners. thank you very much for letting us stay in your lovely holiday home. ******* Owner Response ******* Thank you for your feedback, we have now amended the property description to state the opening times of the local restaurant, we have also increased the amount of cutlery, plates and bowls at the property. Again we thank you for your feedback and hope to see you again soon.

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• Terence - Verified booking

  On entering the property we could smell damp I think If someone had gone in ...

  On entering the property we could smell damp I think If someone had gone in before we arrived and put the heating on it might have prevented this but that was a big put off the living room was very dark even through the day we had to have the lights on the TV was on a bracket on the wall which was broken and it was on a slant and too far away from were we was sat the heating was at the opposite end of the room to were we was sat so we didn't feel the benefit on the Friday and Saturday 29th +30th of September it rained over night causing damp to come on the ceiling of the main bedroom and over the patio doors I made the owner aware of this he said he would get somebody to look at it but said I hope it doesn't affect your stay but it did on the monday 2nd of October my wife went down with the flu then on Tuesday I also went down with the flu so the second week we did not go out anywhere due to being too ill I have a video of the damp which I've already sent to you it spoilt our holiday we even came home a day early and stayed at the premier Inn halfway home because we was too ill to travel all the way we put this down to the damp

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• Stephen - Verified booking

  Lavender Lodge has had a wonderful renovation and the quality of the finish is clear to see.

  We are a family of 4 adults and we found the lodge to be just about the right size, but feel the living spaces may have been a squeeze with more. The balcony would have made a lot of difference to us had the weather been better. We found Honicombe Holiday park to be very quiet and the facilities well maintained. We made use of the on site gym and restaurant which we enjoyed, but would recommend a delivery from the Red Panda restaurant in Callington. We had deliveries twice during our stay and the food was delicious and delivery on time. The property is well located with easy access and the local area offers lots to do. We would have given 5 stars however we did have a problem with WiFi not working throughout our stay and the water pressure in the showers can be mixed (although it is a rural location so we did expect it). Chris was our contact for any issues and he was very responsive when we first reported the WiFi issues. All in all a lovely stay.

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