Dog Friendly Cottages in Wales

Reviews

What our customers say about their holidays

• Judith - Verified booking

  When we arrived at the Cottage we found the second toilet area closed off.

  We brought this up with yourselves and you contacted the owner and they brought the key and unlocked it. It obviously hadn't been used for sometime as it had not been cleaned and had cobwebs all around. We booked this cottage purely because it had two toilets as advertised on your site. This should be corrected for future holiday makers. The whole cottage needs some love and care, the cottage had not been cleaned at all. The cleaner had not cleaned the property before we arrived and had to come in the next day to clean the cottage, but they did not wash the floors in the kitchen/diner or in the bathroom or wash the bath out. We had already said that we had found toothpaste all on the shelf in the bathroom and there were cobwebs around the sink pedestal. The cloth on the table hadn't been wiped as we found ketchup marks on it. The fridges hadnt been cleaned as the one in the kitchen had an earwig in the door and was not wiped out properly and the one in the back utility room had not been wiped out and one shelf had been removed from the fridge and had cobwebs and was very dirty. The cupboards had cobwebs in the kitchen was in disarray. The plates and crockery was all over the place. The kick board on the base units were falling down. The extractor fan was really dirty which the cleaner did wipe but it did not work at all. We didn't even have a potatoe peeler but the owners very kindly brought one up for us. We were very disappointed with the cleanliness of the cottage and the electrical appliances had not been PAT tested this year they are out of date. I have another holiday booked with yourselves but I'm worried that we will have the same problems with our next cottage we have booked for next year. Do you not do send anyone to check on your cottages to see that they are in a good state of repair and fit for purpose.

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• Collins - Verified booking

  Our stay at 191 Snowdonia View will go as the worst of my holiday accommodation and won't recommend it.

  1. The summary online was not exactly the same as it actually is. Specifically, the summary stated that there was WIFI but this was completely false as there was none. I also confirmed the information with the Sykes staff that made the booking. 2. Responsiveness was extremely terrible. When we checked in and discovered that the WIFI was not there, I called to complain. The lady who picked up the phone directed me to a man who was an out-of-hour staff. He told me he didn't know the property and that I should search around the caravan for the WIFI. I told him I had already done that and asked if he could direct me to someone who knew about the property. He hung up the phone on me. I called the following day to make the same complaint and the lady that answered asked me to go to the reception at the accommodation and that they would sort it out. I was told at the reception that 191 Snowdonia View is managed by a private firm so they have no business with it. I again called, and this time the man who answered told me he would report the issue to the local team to sort it out. This was never done. There were other issues with the caravan like the water heater not working. We had to buy a bucket and boil water with the kettle to bath especially the kids. I tried to get them on the phone for several days but nobody picked up my calls or responded to my emails. It was not until when we were about to leave that someone contacted me. 3. The fridge was met dirty when we checked in. 4. I think basic facilities like a mop stick should be available as well as a description of where to empty bins. We had to walk around to look for one. We are certainly not going to book that caravan again and won't recommend it to anyone.

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• Janet - Verified booking

  Lovely well maintained and quiet holiday park.

  Cottage was pretty basic but a good base to explore the surrounding area. Thank you for the tea, coffee and milk when we arrived, was much needed after travelling for a few hours. Nice and clean, although it would have been nice to have the use of a hoover or even a dust pan and brush as floors downstairs and up are laminate flooring so if you take your furry friend with you there will likely be dog hairs everywhere (we actually went out and bought a dust pan and brush for this reason). The two sofas are in desperate need of replacing, they've definitely seen better days, not comfortable at all, you can feel the frame of the sofas in some places. Kitchen was stocked well with pots, pans and utensils, everything needed for cooking meals, could do with a few more glasses though. Beds were fairly comfortable but mattresses are pretty thin and mattress in the room with the bunk bed you could feel the spring through. Maybe a mattress topper would help? The outside area to the front was lovely and a nice suntrap in the afternoon. It's a shame the area in the back isn't enclosed though as had two of the neighbours dogs wandering about by the back door. It would have been nice to have had some instructions left to say about what to do with bedding and towels after our stay. Overall an enjoyable holiday and lovely holiday park and would book again if the sofas were replaced.

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• Pippa - Verified booking

  We absolutely loved our stay at 15 Maes Awel.

  The house was very clean and beautifully furnished, accommodating myself, elderly mother, daughter and her friend and mine. My mother’s mobility is poor, so found it a tad difficult to get up the few front door steps, but once inside, it was perfect for her little trolley. My only constructive criticism, is that there was little cupboard space to put groceries in or even a bread bin. Also the house could do with a few different sized cooking dishes for when eating in and seeing as it’s a dog friendly home, maybe a few dog bowls would be helpful too. Please understand this is not meant as a complaint, as we didn’t have anything to complain about it was all really wonderful. On the last day, the hot water went off and the pressure in the boiler went down. Although it couldn’t be rectified whilst we were there, a maintenance man and plumber came out within a few hours to try and sort. We could manage well for the day as the showers are electric and it certainly didn’t cause any inconvenience. We would highly recommend this property, it is so close to the centre of Abersoch and we certainly would love to come back again. Pippa 31.5-7.6.24

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• Ruth - Verified booking

  Absolutely loved our stay.

  The holiday park was very clean and beautiful throughout, with great facilities for dog walkers. The accommodation was like home from home. The house reminded us of a terraced house and it was perfect for our family of 4, plus the dog. Our stay was during the heatwave, so by the Wednesday it was too hot to take the dog out, so we took advantage of the sites woodlands, which was perfectly shaded and cool for the dog, so we took the dog into the woodlands and along the river, during the day and went out in the car after 8pm. Loads of lovely local places to visit. My husband and son climbed Snowdon twice and we visited a variety of nearby attractions, with the furthest being 45 minutes drive. There was a tesco, morrisons, asda, home bargains and McDonald's only 4 minutes drive away, which was convenient. My only suggestion would be to tidy up the back garden, but that's all. The site was stunning, very big, attractive and spotless. We would definitely go again.

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