Dog Friendly Lodges & Log Cabins In Lancaster

Reviews

What our customers say about their holidays

• Christina - Verified booking

  Overall the lodge was nice, however it did fall short in many areas unfortunately.

  When we arrived, the information stated that a key box would be outside but it did not tell us how to get to the lodge or about the barriers. After driving around for 15 minutes, we went to reception and were told we needed to walk there first to get the keys. No map provided. The lodge itself was nice, but there was rubbish left in several places including bread in the cupboard which was stale and rubbish behind the TV and beds. I was also disappointed that there was only 1 oven tray, no basic essentials like salt/pepper/cooking oil and no spare bedding provided which is often essential when travelling with children. We the found out that although the advert states that swimming and gym access is included, it isn't and I ended up paying £100 for my children to swim which is misleading as this was one of the main reasons I booked this particular lodge. Overall, nice lodge but the lack of information, completely incorrect information in places and lack of basic essentials did make the holiday fall short of what I would expect for such a lovely site. It would be really helpful to provide people with more detailed check-in information and make it clear that no activities are included and must be paid for.

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• Jean - Verified booking

  Lovely little lodge with some lovely homely touches.

  However, was disappointed to find that the place was filthy! In this time of covid, with later check in to allow extra time for cleaning, this place was disgusting. The tiles at the back of the cooker were splatted with fat (presumably from the last guests) the extractor fan looked like it had never been cleaned, under the beds was the last guest’s (or even previous to them) rubbish, which included a used face mask, general rubbish and a used tissue/baby wipe. The place was so filthy we felt we had to leave before the scheduled end of our stay. On stripping the beds before we left (as instructed) there was an awful brown stain on the (washable) mattress topper with brown drip marks next to it. There was black mould around the edge of the bath…. I could go on. On putting in a complaint, the owners of the lodge offered 15% off our next stay there and a free 3 day pass to the swimming pool. Why would we choose to go back there? The owners were not willing to offer anything else and quite frankly, Sykes have let us down too. Have used them many times before but will NOT be using Sykes again.

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• Audrey - Verified booking

  Just back from a week away from South Lakeland Holiday Village.

  Site was very clean and looked well maintained. My grandson loved the swimming which you no longer need to book. We ate a few times in the restaurant where the food was really nice and good selection. You need to book this and we seen lots of people getting turned away for either a table or takeaway which is such a shame. There was staffing issues to but the ones on duty were excellent and were always polite and courteous despite being run off their feet. There isn’t much in the site to do, but we knew this before we went and planned our days out with the site and enjoyed the great weather. The lodge we had was beautiful and well equipped. Location was superb just at the lake. Would definitely return.

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• Lynn - Verified booking

  We were on site for three days and on three occasions we tried to book a table or access the takeaway service from your on site restaurant.

  We were only successful on one occasion in relation to a takeaway , on that occasion our request was met with a less than positive attitude. At the time we felt that the manner of the staff made us feel that they were doing us a favour rather than trying to assist customers. On Wednesday at 4,30 in the afternoon we again tried to place a takeaway order, only to be told they weren’t open for food and once again met with a less than positive attitude and told that all takeaway slots had been filled. The quality of the food we did order was very good and we enjoyed our stay on your site. The only negative regarding our stay was the difficulty in accessing restaurant facilities.

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• John - Verified booking

  The property owner was extremely helpful.

  When we arrived we couldn't get into the property after trying the keycode given by Sykes Cottages. The couple luckily in the neighbouring property saw we were struggling to get in. They rang the cleaner who'd been in that day who gave us the correct code. Despite Sykes Cottages saying to keep trying the code we had been given? A we got inside the 0wner arrived asking if we were okay? Could not fault here truly, it was immaculate, so clean and comfortable. We rested and relaxed and met up wth family, What an added bonus ...lovely welcome pack! Beer, Prosecco, Mince Pies, Selection Box, A box of sweets and crackers. Would certainly return and recommend here.

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