Dog Friendly Lodges & Log Cabins In The North East

Reviews

What our customers say about their holidays

• Niall - Verified booking

  Where to start, based on previous reviews for this property i am surprised to be leaving this feedback.

  It does appear that most of the issues experienced are probably outwith the owners direct control and most likely lie with 3rd party contractors (cleaners, hot tub maintenance & holiday park), however all issues stated below did affect out experience and the lack of communication and feedback from either the owner or Sykes has frankly been shocking. Firstly the overall cleanliness was very poor. The Hot tub water did not look like it had been changed since the previous guests, dishes were dirty, there was dust and cobwebs in a number of places and the bedsheets were already covered in dog hair on arrival. Its seems the only housekeeping that had been done since the previous guest was to replace the bedsheets and towels. On Friday the hot tub was accidentally drained by the hot tub maintenance company and left like this until 3pm. This ruined the one day of the week we had intended to spend at the caravan all day. To top this off it also became apparent that there was no water, not even one drop. On speaking to people from the park we were informed this is common on a change over day (so Friday and Monday) as water is supplied from a bore hole and due to the number of hot tubs on site there is not enough water to go around. As such we were forced to go out for the day. However what makes this worse was the lack of feedback and communication from either the owner of Skyes, it was impossible to get hold of either. After a number of hours trying to get hold of someone to sort this issue either by phone, messages or email i gave up and went out. Upon return at 3pm the owner was filling the hot tub again. The owner did state that would reimburse us for that days stay and an email would follow, no email has since been recieved. Sykes did eventually get in contact via phone 30 hours afterwards and compensation was discussed, however again no further feedback has since been recieved and no compensation given. The "restaurant" on site is extremely poor. If your lucky you will get a drink (after a 30 minute wait) but expect the food to be limited to a burger and chips only. The restaurant was also extremely filthy and staff miserable. I would say that the over all location is reasonable and the caravan does have a good range of facilities. These is sky, a smart TV and a number of other usefully items. The owners did leave a nice welcome pack with prosecco and some goodies which was nice. Its just unfortunate that everything else did not reflect the same high standard else this review would have been very different. I would not recommended ever booking through Skyes as they are impossible to get hold of. I would recommended avoiding this park if you plan on staying over change over days as you will have no water all day with no prior warning!

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• Helen - Verified booking

  The majority of aspects of our stay were wonderful.

  The sea view was a bonus, the field at the side for our dog to play and chase his ball, bonus, the peace and quiet bonus, and the thoughtful gate guard on the decking to keep the dog in bonus. All of which were appreciated. However, the double bed did not have a proper mattress I was stunned to find it was just a deep piece of foam!!! It was so uncomfortable my partner tried to slept on the 2 seater sofa and he's 6'2" Not ideal. I tried to sleep in the other twin room but it was like sleeping on a moving jelly. So the twin room mattress' were very uncomfortable too. Not what you want on holiday, when trying to relax and enjoy our first ever trip to Yorkshire, and decided to return home 3 days earlier than planned. :( :( Also as a family of 3 the fridge was way too small, there was room for a normal size fridge. However, on saying this, if these things were changed we would consider returning and hiring the lodge again.

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• Linda - Verified booking

  Wonderfully peaceful location, we hardly saw a soul during our 4 days there other than fellow dog walkers.

  Seriously relaxing...the hot tub was fantastic although not all the jets are working so we had to "rotate" for the best spot, but lovely and hot! Very clean and tidy on arrival. The resident ducks were so cute and we even had a visit from a whole swan family. Only very minor grumbles from us. One single bed needs some maintenance, it feels very rickety, and maybe a new mattress on the double as the springs are very prominent. New shelf needed in the fridge as everything falls into the veg drawer, a small leak from the heated towel rail and the decking is quite slippery and could do with a sweep. The only refuse bins we could find were on the other side of the site which meant rubbish bags in the car but not sure if we maybe missed closer ones? These are really tiny issues...would we return? Absolutely!! What a beautiful property you have. Thank you.

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• Richard - Verified booking

  This lodge was an ideal base for exploring the delights of Northumberland including Alnwick, Holy Island and Druridge Bay to name a few.

  The property was comfortable and very spacious inside and equipped with everything we needed for our stay. The park was nice and quiet and the beds were really comfy too. The Crazy Horse Saloon is situated 50 metres from the lodge and while we found the menu a little restricted, the food was very good. There is entertainment on a few nights and also bingo nights. To keep the kids entertained there is a games room in the basement. There is also a nice quiet lake on the park to walk dogs round. I must also mention the owner of the lodge who we found to be easily contactable and very welcoming and left some nice treats on arrival. I would highly recommend this property to anyone interested in visiting Northumberland.

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• Linda - Verified booking

  The situation of the lodge.

  Beautiful scenery. The cleanliness and facilities the lodge had to offer. The friendliness of the owner and the willingness to sort out the door lock when we had problems with this. We will definitely be back here to stay. The layout of the small site was excellent and the fact you had privacy . It was beautifully laid out and very tidy. It was quiet and peaceful. The area is well equipped for visiting the likes of Beamish, middlesoborough, Redcar and Saltburn, all of which were excellent. We also visited the North York Moors Railway and Whitby, which was about 30 minutes or less to travel. Excellent views from the accommodation. Couldn't find fault with anything. Many thanks to the owner, see you again soon we hope.

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