Group Accommodation Lodges & Log Cabins In The North East

Reviews

What our customers say about their holidays

• Joanna - Verified booking

  The lodge was filthy, including the linen, towels and scatter cushions (some of which are actually on the beds).

  The floor was dirty, and left the soles of feet/socks black. There are lot of cobwebs in the high ceilings. I had to clean the kitchen worktops before use as they were covered in a white substance. Some of the pans in the cupboard were also dirty. The windows are so dirty it's difficult to appreciate the views through them. There is also mould in the bathrooms. This is in addition to the unacceptable level of dust and grime found pretty much everywhere else. Added to this is the general state of repair of the lodge. The paintwork is very noticeably chipped/scuffed/dirty in all rooms. Some windows didn't open. The longer curtains were stained/mouldy at the bottom. Unfortunately there are no cup coasters, so trying to protect furniture is difficult, despite the strict instructions in the file. There was no welcome pack, in fact there wasn't even a single toilet roll in the whole lodge, but thankfully we had the foresight to bring some. We also had to find the black bin which had been abandoned at the other side of the park. The previous occupants appear to have used the recycling bin for general waste as a result. To say we are disappointed, especially with the price paid is an understatement. I contacted the owner with the issues and photographic evidence, and requested some form of compensation for the time and effort it took to clean the lodge and launder the towels/linen. As you can imagine this was met with silence. Spend your money elsewhere. Holiday ruined.

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• Gaynor - Verified booking

  Cowslip lodge was situated in a perfect position, furnished out very nice,lovely furniture, beautiful views, nice accessories and a very sunny position all day, we were happy with the above comments.

  However the main thing that let this lodge down for us was the hygiene / cleanliness, very bad in the bathroom and shower and toilets, mould and stains. These can be rectified with a thorough cleaning. There were stains on the single duvet and hairs. I spent a full afternoon cleaning the lodge, but not the mould areas just a spray. We would be more than happy to book this lodge again, if the cleanliness and hygiene is rectified. The response from the property owner was first class and a very nice person. Please rectify this for the next guests as it is important for such a lovely lodge. Dryden company very polite and quick with their response, nice gentlemen that came out to the lodge. We were offered a cleaner to come out to the lodge but this would have been too disturbing for our guests. The lodge would benefit greatly with a gate for dogs as other dogs wander in and spoil it , this is an important fixture for a dog friendly lodge. Other dogs wander around the lodge and leave their mess which we had to clear. We had a lovely time in Cowslip and we would gladly return should the above issues be rectified as I wouldnt want to come away and clean whilst on holiday. More relaxing with a gate for the dogs and to keep others out. Thank you to the owner of this fantastic lodge, who will be proud to own Cowslip

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• Ken - Verified booking

  We really enjoyed the fabulous cottage and location The cottage is a ...

  We really enjoyed the fabulous cottage and location The cottage is a brilliant design with open plan lounge and dinning areas The windows at high level allow natural day light to illuminate the rooms The bedrooms are great giving room for four adults and and four children The Cow Slip Cottage is the best site on the complex in our opinion as its at the end facing the fields towards the view of the castle This is light up at night creating a great spectacle Bamburgh is great spot to be with fantastic beaches all the way down to Sea Houses Bamburgh Castle is special Holy Island is nearby too Bamburgh Golf Course is one of the best scenic courses in the UK The club house is a great place too with top notch food with friendly staff Also fish and chips in Sea Houses is a real treat with fresh fish from the fishing harbour The beach is in our opinion the best in the UK with lovely sand stretching from Bamburgh Castle to Sea Houses With healthy sea walks and air while the brave swim or surf We would recommend it and would like to think we could go again sometime

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• Tanya - Verified booking

  The location was brilliant, peaceful surroundings, easy for exploring everything Northumblerland has to offer.

  The lodge itself is a nice size and well equipped. However, the mattresses were the most unformfortable we've ever stayed on. The main sofa just sank.. The table was 'sticky'. The dishwasher didn't clean effectively once while we were then and then refused to clean at all. It clearly hasn't worked well for a while since most of the glasses and cutlery were unclean when we arrived. The owner was apologetic and did call for an engineer but unfortunately they were unable to come before we left. The kitchen was otherwise well equipped, though some items were broken and in need of replacement. Sykes need to make clear on each listing what the situation is re. Cleaning. We would never willingly chose a place which expects you to clean, rather than just tidy on the last day of your holiday. That along with the dishwasher being broken meant a lot of cleaning on holiday, which we wouldn't have chosen to do. This place could be a 5* with a bit of tlc and replacing some of the essentials with more comfortable items.

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• Stephen - Verified booking

  PRAISE What a beautifully situated and wonderful property.

  The itinerary of appliances and the fixtures and fittings were second to none. I don't recall Sykes mentioning a dishwasher, but there was one. The place was spotless and just kept surprising us with the thought put into the everyday requirements. The patio equipment was brilliant. FOOD FOR THOUGHT! We wonder if the designers were exercising a sense of humour. 1. For instance one bedroom had a big TV, one bedroom had a wardrobe and one bedroom had an ensuite. Perhaps the owner would consider adding more suitable clothes hanging space in the ensuite and Twin Bedroom. also; the wardrobe bedroom was vey dark. 2. WHAT A LAUGH! The "cups/mugs are gigantic and the milk jug tiny. 3. FINAL COMMENTS We broke two wine glasses and messaged Carly to confess. She was most kind about it. The owner can be rightly proud of the property and services and Sykes can be well assured of the high standard provided. We will be confident in future bookings. Regards Stephen Pearson.

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