Dog Friendly Villas In Scotland

Reviews

What our customers say about their holidays

• Mark - Verified booking

  Site of lodge peaceful and quiet, surrounding area glorious.

  Lodge itself overall poorly maintained, tired looking, unhygienic, poor cleanliness. Decking area full of cobwebs, green mould and algae, bird poo, dead plants in pots, seating rusty, discoloured, stained. Entrance step broken temp mend with gaffa tape, as is shower enclosure with hazard tape, mould and dirt ingrained in shower enclosure. Smoke alarms held on by blue tac as one fell off during our stay. Kitchen utensils pots and pans, glasses and cutlery filthy and requiring cleaning before use. Previous occupants food, slippers, toothbrushes and toiletries left in cupboards. Wifi not working as was television, sound only no picture ( known problem). Battery powered bedroom side light not working. Overall very disappointed as have used Sykes before, spent most of our time away from lodge and left early, Did not complain to Sykes or owner at the time as in my view to many problems and issues requiring solved and many of them already aware of by owner according to welcome book and cleaning schedule etc in folder. All above documented in various pictures I am able and willing to share on request with owner and Sykes, although I strongly recommend both require to visit lodge as my pictures and summary above are a true reflection of what we experienced and nothing like what you describe on your website. This customers journey was not a happy one. Mark and Fiona

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• Allan - Verified booking

  The cottage is superb, the grounds are stunning but can someone please sort out the underfloor heating.

  Initially it wasn’t working so no hot water or heating but NTS staff reacted exceptionally well and had plumber in within a couple of hours, well done. Once fixed, the heating just kept heating and as I looked at thermostats they were all set to 25 or 26 degrees, our dogs thought they were on a hot plate. I reduced all to much lower temperature but after a while they all reset back to the higher temperature. Perhaps the thermostats could be made so that in order to alter temperature the NTS staff are required, I realise that is extreme but very evident that someone has been randomly attempting to adjust the temperatures and messing up the controls. Aside from that a great visit as always and really it isn’t the problems that cause issues, they only become an issue if they cannot be addressed and I have to commend the staff with how they dealt with us, even providing mobile electric radiators to warm the cottage until the heating could take over. Also a tv in the bedroom would be fantastic as being wheelchair bound I sometimes like to stretch out on top of the bed to ease pain and a tv would help pass the time more easily as I do this. Will definitely be back.

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• Hilary - Verified booking

  The location is lovely.

  Unfortunately our hearts sank when we saw the caravan next door's motorhome parked a foot away from the side lounge window of the lodge. There was a really nice view from the decking of the fields to the left, but obliterated by the motorhome. The decking of the lodge was covered in dog hair and bird droppings, and a broken pot by the French doors also covered in bird droppings. The lodge has obviously been lovely at one time, but has an air of neglect about it, frayed curtains, dirty blinds and window ledges, fluff and dust behind the bathroom door, the oven and toaster were filthy, the kitchen cupboards dirty, especially the one under the sink. Utensil rack on the wall ingrained with grease. Dog hairs stuck to the valance on the double bed. No bedside lamp. Personal items, presumably the owner's, in cupboards and drawers, even shoes and socks in one of the bedroom drawers. Despite the property being advertised as having central heating the handbook stated that there is a fire in the lounge and a portable heater, and not to touch the controls of the boiler. All in all a total disappointment, made worse by the lack of attention to cleanliness.

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• Susan - Verified booking

  Wow , what a beautiful bungalow, bright airy and in a wonderful location, with lovely outdoor space .

  Bed was very comfortable and good quality linen. Only downside on arrival no housekeeping has been done , no beds changed and dirty towels left in shower , a quick message and phone call to Richard and hour later 3 lovely ladies arrived to clean , on leaving one of the ladies said she would drop off some vouchers for the inconvenience needless to say they never arrived, poor customer service. Reading a review from May someone said the shower in both bathrooms were leaking , I had hoped this would have been sorted....it hadn't every time the shower was used the floor was like a swimming pool, such a shame as the flooring is gorgeous.Lovely pub in the village and the beach there is fabulous our springer spaniel loved it such a shame weather wasn't on our side . Please remember this lovely property is surrounded by fields with cows and sheep in them when it's sunny and doors are open you need fly spray and lots of it as you are bombarded with them . The hot tub was great to use only problem again was the wet weather and I think a couple of the jets have stopped working.

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• Rose - Verified booking

  Really lovely place with fabulous views and doorstep access to a beautiful country park.

  Huge main bedroom and bathroom. Smaller twin room and kitchen all with sea views over Arran. Surrounding area rich in places to visit, eat and walk. Downside was really noisy plumbing with a vibrating airlock and gurgling in the boiler when kitchen sink empties or toilet flushed! Running cold kitchen tap cleared it temporarily. Underfloor heating also not working as intended thermostats set for low 20s - reached maximum of 13 degC in twin room, 14 degC in corridor and main bedroom, 17 degC in living room and 19 degC in kitchen although it felt cooler. NTS Hayley really kind and quick and helpful on day 1 and space heaters rapidly delivered which did a fabulous job heating the rooms. We called again and we had a further visit from NTS maintenance staff (?Andy) who turned up the thermostat targets but without improvement. Heating Engine / Plumber did not come as we were advised they would on day 3 Monday but we didn’t chase as we were having a lovely holiday in a beautiful place and were very comfortable.

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