Family Holidays In Whitby

Reviews

What our customers say about their holidays

• Mrs Lynda Gunn - Verified booking

  The Great Eskcape is a lovely apartment, very clean and with very pretty views over the river. However, a few things didn't go to plan. 1. We booked this apartment because of the 10am checkout, when we received the arrival instructions the time had changed to 9am, very unfair to change the time after taking our money! We wouldn’t have booked the apartment had the checkout time been advertised as 9am. 2. The arrival instructions need updating, we would suggest they say "On arrival go to the Bin Cupboard to the right of the parking space and enter the code ‘C259’ to open the locked cupboard, once inside you will find the keys in the key box with the large X on the front. Pull down the front cover and enter the code ‘2012’ to open the key box". We arrived at 5.30pm in the dark and couldn’t get into the bin cupboard because it was locked, I checked the text message I had been sent the day before by the agents and it only mentions code 2012. I telephoned Ingrid’s Flute the agents and my call went to voicemail. Luckily for us one of the residents of Holt’s Court came home from work whilst I was trying to call the office and opened the cupboard for us to retrieve the keys. When I went into the Ingrid’s Flute office on Monday, 13th February the woman in the office kept saying that someone was on call until 8pm on the night of our arrival, they might well have been but they weren’t answering the phone. We are not the only people to have problems accessing the key box, there are comments in the visitors’ book in the flat about this problem, the owners obviously don’t read the comments. 3. There are two televisions in the flat but only one can be used at a time. When the TV in the living room is being used it takes the signal away from the TV in the bedroom and that cannot be used, and vice versa. Although we are on holiday and out during the day it is quite nice to come home and watch some TV before bed, again it was one of the reasons we booked this flat as a lot of places only have one TV. 4. The kettle was leaking water from the glass panel on the front, very dangerous. I mentioned this when I went into the office and was told that it was nothing to do with the office as the apartment is owner managed and to look in the instruction book in the flat. This I did only to find that book does not give a phone number for the owner only an e-mail address. We don’t have access to e-mail when we are on holiday, we only take a pay as you go mobile with us that doesn’t have internet access. Yes, I could have phoned or gone back to Ingrid’s Flute but we were on holiday and by that point getting fed up of all the problems so we used a saucepan to boil water to make hot drinks during out holiday, not good enough. Would we book this apartment again – no, nor would we use Ingrid’s Flute as an agent. When I went into the office the man on reception could not find the apartment on the system and actually asked me if I was sure it was one of their properties, not very professional. We try to visit Whitby at least once a year as we love the town and surrounding area. We have never had any problems in previous years with the other apartments or agents we have used.

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• Mr Purdy - Verified booking

  I had the most delightful stay at this charming three-bedroom cottage in Whitby. First and foremost, the location is amazing. The balcony provides stunning panoramic views of Whitby Harbour – from the sea and both piers on the left, all the way around past the Abbey, to the bustling town on the right. The location of the cottage allows for easy exploration of Whitby, as it's within walking distance of most attractions. I thoroughly enjoyed strolling through the town and its enchanting back alleys. I'm always stumbling upon new and intriguing places I haven't seen before. Inside, the cottage is cosy, well-equipped and heated well, ensuring a comfortable stay. The charm of this place is amplified by its original features, giving it a unique character. Now, I must mention the quaint challenge of navigating steep stairs and steps around the cottage – a testament to its historical roots. It may be challenging for some. However, for me, it only added to the overall charm, reminiscent of the authentic feel of old cottages and it's what to expect in old buildings. Parking, though not directly outside due to the narrow one-way street, is conveniently solved with the provided permit for nearby parking. A small inconvenience easily overshadowed by the location and amazing views! Thank you for providing such a wonderful retreat.

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• Julie - Verified booking

  Positives: A fabulous lodge on a very peaceful site, in a beautiful location.

  Situated between 2 lovely walks along the Cleveland Way (3.8 miles to Staithes & 9 miles to Whitby). The welcome pack was a lovely surprise. But it would have been useful to have known about it in advance. Negatives: • Broken shower bracket in en-suite (previously reported by other guests). • No live ITV channels (previously reported by other guests). • On 6/5/22 we checked with Sykes Cottages to see if Bramblewick lodge had a washing machine. We were told us that none of the lodges had one. It did !! • No ironing board or iron (which is odd given that it has a washing machine). • The lock on the main door to the lodge was temperamental in that, on occasions, it wouldn’t lock/unlock. • The patio doors would not close properly and are clearly out of alignment. We had to pull the door to the left in order to close it correctly (previously reported by other guests). • More general information about the surrounding area would have been useful: Eg. (1) Local walking guides (fortunately we took our own and have left them for future guests); (2) public transport – we discovered that the bus stops were opposite the Runswick Bay Hotel and that the X4 bus runs every half hour to/from Whitby & Middlesborough. • The lack of a site office was a little disconcerting. What would happen in an emergency?

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• Amanda - Verified booking

  This was our 3rd stay at The Pines and sadly we were very disappointed with this lodge.

  We were charged a 5 star price for a 2 star lodge. Issues to mention as follows. Windows not cleaned. Hoovers unable to be used due to not being emptied for a long period which caused them to stink when we did try to use. Lack of cleaning products. Mop totally unable to be used, small brush and dustpan not fit for purpose, only two bin bags for a week. No iron or ironing board which we had to waste a full day on Sunday 13th to purchase. Owners were contacted by Yorkshire coastal cottages and were told that they do not supply, which is odd considering there is a washer dryer. No clothes maiden supplied also. There was a slug in shower in ensuite on arrival and shower head will not stay in position which is is difficult to use with one hand whilst holding shower head with the other hand. No umbrella for outside on decking, which along with the furniture needed cleaning also. This lodge is in my opinion just a buy to let investment which is reflected in the lack of attention to detail regarding everything from utensils to cleanliness. We booked this lodge expecting the same standard as previous stays in other lodges on the Pines and I feel we have been grossly overcharged.

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• Kashif - Verified booking

  Overall we were very pleased with the property, it was lovely.

  Suggestions to improve would be: 1. The listing doesn't mention if there are any towels provided. The email says check the listing, but nothing on there! Although we were pleased to find towels were there. 2. It was difficult to find the property - the postcode took us near the beach, which was at least half a mile away! The correct postcode should be: TS13 5HR 3. The email states: As you approach the main entrance to the pines, there should be a gate on your left-hand side, you go past, carry on up the track to the second gate.... It should read the gate should be on your RIGHT HAND SIDE 4. Once we finally past the gate it was difficult to find the correct lodge in the dark as again the instructions were wrong. The email states "On entering the site through the gates follow the road right round, the lodge is the last one in the corner on the left"... The correct instructions should be "On entering the site through the gates, take the first left, then follow this road to the end, the lodge is the last one on the corner on the left" Please amend these details. Then the property would have got 5* review

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