Group Accommodation Cottages in Kent

Reviews

What our customers say about their holidays

• Christine - Verified booking

  This is a lovely property with lots of room and plenty of equipment for cooking which was useful as we were a family group at Christmas and New Year.

  Decorations were up and there was a decorated Christmas tree. It's in the country on an estate where we could take the dog for walks. The owner was very helpful about us adding on an extra day at either end of the holiday when we could see on the Sykes website that the property was free. Some minor problems: We did ask for the bed in the downstairs bedroom to be made up as two twins (as my husband snores). The bed was listed on the website as super king size but actually it was only king so the twin beds were narrow and not very comfortable. When some of the family left I slept in one of the other rooms where the bed was more comfortable. There was a minor power cut part way through the holiday and the owner helpfully came out twice to try and sort out the timing on the heat pump that provided the heating but it didn't work consistently for the rest of the holiday. However there was a log burning stove in the lounge that we could have used if it had been colder. There was a pump in a cupboard in one of the upstairs bedrooms (the one with the en suite) and even before the power cut it would come on in the middle of the night making a banging noise every couple of seconds and kept my daughter awake. Some of us used the undercover outdoor pool once but maybe to be expected at this time of year despite being heated it wasn't warm enough to be comfortable.

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• Maryjane - Verified booking

  Where to start?

  a. Safety must be the first concern, especially in case of fire in such a wooden building. However, when you lock the main door at night, from the inside, it is virtually impossible to unlock. To do so we had to climb through a window every morning, to unlock the door from the outside. This is a known problem as there is a note on the door frame. REPLACE THE LOCK as a matter of urgency. b. Most of the smoke alarms have been removed. c. The kitchen induction hob's glass top is badly broken, with bits detaching. Yes it still works, but really.. d. The sink in one of the upstairs bathrooms has a big (~2") hole in it and is unusable. e. The tv in the downstairs bedroom has no signal. This was reported on day 2, and nothing done. f. Broken glass by the swimming pool. g. The outside "key safe" is upside down, and does not appear to work in any case. h. Most bedrooms very basic/small with picture hooks but no pictures on the walls. The pictures are very flattering. We paid £1800 for a week and expected more, having done this many times elsewhere. i.e. we are not that hard to please. The above is a pity as the property could be reasonable if furnished to a better standard, and is further let down by poor maintenance. We reported the sink and hobb on arrival the first day and were offered a £50 (!) discount. It has not appeared as yet..

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• Melissa - Verified booking

  Batts Barn is a beautiful barn conversion in a stunning setting.

  The location is within easy reach of many lovely villages, pubs, farm shops and castles. The barn has been finished to a beautiful standard with a very impressive kitchen area. The pool was an additional bonus, although "heated", it isn't the warmest. The housekeeper who lives onsite was very welcoming and friendly and nothing was too much for her. Thank you. A few things that let it down, without focusing on the negatives as it was lovely. But this certainly would improve the listing: There was no welcome pack, nothing at all. For the price of the barn, this was a shame. When I say nothing, not even tea bags, kitchen roll, coffee etc. This was disappointing and being very remote, it wasn't easy to "pop out". Most other accommodations we stay at, at least provide the basics along with a welcome pack and letter. Simple touches make a big difference and would make for a better review. The property could have been cleaned to a better standard, mostly the amount of cobwebs. We also had a huge problem with flies and wasps in the property. We understand you can get cluster flies this time of year but this was ridiculous. We were up until 1am trying to sort the problem. Once again, a lovely property. Just attention to the finer details would certainly benefit.

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• Nina - Verified booking

  What a wonderful stay we had at The Old Dairy.

  The house is beautiful and contains everything you could need for a week away from home. We stayed over New Years and were delighted to find it all decorated for Christmas, tree and all!! What a fabulous surprise. The downstairs living area was so spacious and inviting, the kids had plenty of room to play and a separate snug meant when our family visited we could have a relaxed conversation in comfort. The kitchen had everything we needed and was very clean. The extra fridge was an added bonus and much appreciated. The beds were all very comfortable and the rooms large. The bathrooms were modern and the shower ginormous and inviting. You could tell that a lot of time, effort and love has gone into making this holiday house feel like a home. All appliances, linen and furnishings were all high end and great quality. A lot of thought has gone into all the added little touches. The owner Kate was such a lovely lady and all too happy to help when we needed a little assistance, otherwise she left us on our own to enjoy our break. Plenty of parking, we had 3 cars, and surrounded by beautiful countryside and walks in all directions. We would recommend this house to everyone, we had a fantastic stay.

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• Janet - Verified booking

  We had a very enjoyable week at Holly Tree House.

  On arrival the property was spotlessly clean and some refreshments had been left for us which were much appreciated. The beds were very comfortable as was the lounge and the kitchen was equipped with everything one would need for a self-catering holiday with hot water always available. The only thing one needs to remember to bring is a Tea Towel. The shops and seafront were about a 10 min walk and we enjoyed Fish & Chips and a Chinese takeaway during our stay and had delicious tea and cake at Makcaris at the Bandstand in Herne Bay. There is a well stocked Morrisons and an ALDI in the town plus a Tesco Express very close to the property. We used Holly Tree House as a base to walk some of the Saxon Shore Way and visited Sheerness, Whitstable, Birchington, Westgate, Margate, Broadstairs and Ramsgate during our stay. We travelled to Herne Bay by train and Holly Tree House was in a most convenient location, being about a 6 min walk from the train station and the local buses stopped nearby too. We travelled on the trains most days and found them to be punctual and reliable but maybe we were just lucky! We hope to return to Holly Tree House again one day. Thank You very much to the owners.

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