Group Accommodation Villas In Cheltenham

Reviews

What our customers say about their holidays

• Peter - Verified booking

  Not what we expected from description.

  It’s a lovely location, and the property looks nice, walking in it looked great. However, it lacked a lot when looking closer. It is advertised as no pets, great, as we have a pet fur allergy in the family, and that point made us pick it over another property. On arrival we were pestered by a cat, that was very familiar to the place, trying to get in as we were. It didn’t stop. Every-tine we came and went it tried to get in. As others have stated there are annex doors, locked, in the kitchen area. This was not mentioned in description. The owners reply acknowledged these doors. However we were aware somebody was in there, could hear them, lights on and off, as well as their rubbish in the bins, so clearly being lived in. It was very uncomfortable to know someone was just a door away, we wouldn’t have booked if we had known this. There is also an exterior door in the children’s bedroom, hidden behind the curtains. With our son being autistic with issues of doors being locked, security, he was not happy and didn’t sleep because of all of this. I would consider the property in breach of contract, it’s not what we thought we had booked. We were out for a couples of days so didn’t spend time sitting on the sofa, until Christmas Day. We noticed the removable sofas covers were very dirty. We also noticed after our daughter started with streaming eyes, itching skin and sneezing that there was cat fur on the arms of the chair and sofas. This for her made Christmas awful. The kitchen looked good until you looked closer. The kettle had a fur coat inside, desperately needs descaling. We couldn’t make a hot drink as the fur came out with the water. The toaster was pretty burned out and rusty inside, so not even a slice of toast could be done. The pots and pans in the drawers, what little there was of them, were mouldy. The fridge has issues as it is frosting up. We had planned to cook a good size roast for Christmas dinner, but we couldn’t as kitchen was poorly equipped. Christmas Day ruined. The washer dryer has an error, it wouldn’t allow anytime over 12 minutes drying time, so was useless to us. The property was generally unclean, not hoovered, dusted, questionable if bedding was changed as there were marks on them. Dirt and hair in the bath, dead bugs in the shower, conkers in with the 2 toilet rolls. Very poor. The description states fuel provided, which as the only fuel user is the fire,that should be logs etc, there was only 2 that were damp and small. Empty fire lighter packets. The property was cold as heating didn’t warm it at all. As others have said, there were no instructions for anything. The welcome pack lacked anything required. There was no means to contact owners, which could have helped ease some issues. The issues of cat fur on sofas, needed the change over clean to be much better, incase a guest let it in, as some from reviews suggest. Perhaps state the cat is not to be let in. Too late for us. our Christmas was cut short as we left on Boxing Day after trying to contact Sykes to report issues and try to resolve, but Sykes didn’t answer or respond, even to the emergency contact. We had no choice but to leave as our daughter’s allergy was getting worse. Since leaving Sykes has been useless, infact they are making it worse and pushing us to take legal action to resolve as they have been unreasonable. The property has great potential as it’s a nice location and building, but needs extra work to maintain it as a whole and concentrate on the details of being fully cleaned and providing full information, a welcome pack of maybe milk, bread, biscuits etc etc would have be nice.

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• Emma - Verified booking

  We absolutely loved our stay!

  On arrival we were greeted with a lovely warm, clean house with everything we needed to start our holiday such as; tea, coffee, butter and milk plus some added luxuries too which were very appreciated! We read through the welcome pack which was helpful, there is lots of space in the back which we felt could have included how the house should be left e.g where the cleaners wanted the towels, what temp the heating should be on, where the key should be left, hopefully we did everything right. Also a few local leaflets for days out would have been super helpful but not too much of problem given the WiFi. There were a couple of very minor issues in the bathroom; the window was either stuck closed or quite stiff, we didn't force it for fear of not closing it again. There was also some mould on the bottom of the shower curtain and around the bath. The kitchen was really well equipped and appliances were easy to use. The extendable dining table was great when we did lots of food for all of us. The house was in a great location, the kids loved watching the stream train go by on occasion. We walked to a local Italian restaurant and then onto a cocktail bar (Tabu) which were both amazing, as was Queens Fish and Chips. Overall a very good stay and we'd happily book again!! Huge thank you to the owners for great hospitality.

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• Annamaria - Verified booking

  We loved the well equipped, comfortable and very spacious cottage.

  There was a lot of attention to detail and the equipment was of very high quality. The flowers, milk and biscuits were very gratefully received and a lovely touch. Thank you. Lovely views and very clean. The only reason I didn’t give it 5 stars for cleanliness is that there was a lot of dog hair from a previous pet, and general debris under the furniture in the lounge which we found when we dropped something under there. The other issue was the recycling from previous week had filled the blue bin outside so we had to collect ours up indoors with nowhere to put it once the internal bin was full. We did leave a note to say that some kitchen scissors would be useful but a minor point - as would a slip mat for the shower which we went out and purchased to avoid a nasty accident. Overall a lovely cottage and we would definitely return - there are a lot of things to do in the area and we didn’t do them all in one visit. Thank you for a great stay in a lovely cottage.

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• Bernadette - Verified booking

  Spotlessly clean everywhere.

  Very well equipped kitchen with lots of crockery, would have been useful to have instructions for appliances. Beautiful setting with undisturbed views. There are two locked doors to a separate annex which is not listed as being part of the building. It was very disconcerting to hear people moving about so close. Would not have booked if it had been mentioned. Heating, no instructions, it was cold at times and we needed to increase the temperature. No tools for log burner, we needed to use it though to supplement the heating. Bunk beds in the second very small bedroom are not suitable for adults. The barn should be listed as suitable for two adults and two children. This second room was very cold during the entire stay, perhaps the underfloor heating didn’t extend to this room? Welcome pack, lack of. Perhaps the owner doesn’t realise what others provide. One Nespresso pod and two gingers biscuits each is not a welcome pack.

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• Andrew - Verified booking

  The property was very well equiped with everything you need for a perfect holiday and just a 15 minute stroll to the beautiful village.

  The views were just amazing over the beautiful Cotswold countryside which the property took full advantage of with it's height and huge picture windows and balcony. The wildlife was in abundance with a large bird feeding station attracting goldfinch, chaffinch, greenfinch, great tit, blue tit , green woodpecker, pheasants and french partridge. We also saw muntjak , roe deer, little owl, buzzards, squirrels and rabbits , it was just amazing. There was a pool and darts room which we made full use of being perfect entertainment now the nights are drawing in. There is plenty of outside seating near the wildlife pond , again with fab views. Roy and Sue, the owners, were such lovely welcoming people and could not have been more helpful. We will definitely go back to this lovely unique property .

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