Lodges & Log Cabins in Gwynedd

Reviews

What our customers say about their holidays

• Susan - Verified booking

  The chalet is sweet and could be made so much better.

  The furniture is all odd and could be arranged better and may be decluttered. The kitchen is tidy and has been tidied up. I took my air fryer and used that 99% of the time apart from the kettle, toaster and microwave. Lots of mugs but you need to pick through as some don’t look like they have been washed too well. The bathroom is great and the shower works perfectly. The main bedroom the bed is a small double and it is very soft and low. It has bedside cabinets which are add but does the job. There is a big built in wardrobe that has the Emerson tank and the main electric switch. Now, this is where I found a problem and also in the 2nd bedroom. There is no electrical sockets at all in the bedrooms. So no charging of phones or iwatches or even a bedside lamp. I like to read but the big ceiling light to read with isn’t very cosy and relaxing. The second bedroom, no sockets and this was a pain with kids and their iPads in the evenings. Again, no where to plug in night lights. I really think money needs to be spent to get sockets put into these rooms. The cleaning does seem to be done. However, the mop that was left should we need to use it or at the end of the stay I like to clean, well the mop was disgusting and I wouldn’t and didn’t use it. I have taken a picture but not sure I can upload it. The chalet cost over £600 for a week and I do think some money should be spent on the property to bring it up to more modern times with the use of devices. Now, WIFI !!!! This is provided by the caravan park and not the owners of the chalets. It is Meant to be 5g WiFi. The signal is really poor. You have to keep putting in the code as it drops out so easily. It cost over £8 for 7 days and you can only use one code per device. So we had 4 iPhones. 2 iPads and this was a real pain. The kids will play games on the iPad in the evening but like to FaceTime their friends and play and talk about the game and help each other. We had some rain so in the evenings when cooking etc having showers etc it was good for the kids to have their devices but I got fed up of the moaning about wifi. The site facilities wasn’t at all pleasing either. The restaurant/bar closed Sunday afternoon and didn’t open until Thursday. There was a swimming pool, that was meant to heated but I am unsure how it is heated as on the really sunny day we did have I was told it was very cold to get in. There isn’t a shop on site. So make sure if you are going in the evening like we did you take milk, bread etc. otherwise it is a drive to the nearest village to get to the co-op before it closed. We did have fun as we went out most days. But home from home it wasn’t. It could be really cosy and an ideal base for exploring. It just needs some work and if allowed I would get my own wifi installed and maybe a smart tv etc.

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• David - Verified booking

  Party of six, four adults and two children.

  The weather, the scenery and fabulous beaches were the shining stars during our one week stay and the Haven staff kept the outdoor areas well tended. The property was an adequate size for our party of six. It is obvious from the photo's that it isn't spacious, so no complaints there. Larger than a caravan, smaller than most houses. The interior of the property was very clean. Kitchen utensils, crockery, cutlery, glassware aplenty - although a decent quality sharp knife - for those who love to cook - would by a great addition! Slicing an onion (sliding off an onion) was a long winded, tearful endeavour! The double bed was very comfortable, as were two of the four singles (the remaining two were, in our opinion, overly firm but they were being used by adults.) The sofas were comfortable but old and quite badly stained - though they did have throws to hide the worst. The addition of a table lamp in the lounge would be nice. The powerful ceiling lights were not conducive to an evening of relaxation. We borrowed one from a bedroom. Bathroom OK; Mira shower in a small cubicle but we weren't swinging any cats! Light sleepers should take earplugs. It's a bit creaky in there, particularly for those in the double bedroom below + the doors were all squeaky but I oiled the hinges - no charge :-) Decking area was a bit disappointing. The cushions for the outdoor furniture that were said to be stored behind the sofa in the lounge weren't there. We had to sweep masses of cobwebs for the railings. We noticed that the decking areas of identical properties nearby were cleaner and had pots of plants (albeit some were plastic) that made for a much more welcoming and pleasant exterior. Little touches can make a huge difference. We felt that the property needed a bit of TLC (a bit tired) but no major complaints. The niggles could easily be addressed without huge expenditure. It's also worth mentioning that we struggled to receive a reply from a pre holiday query we had. We were informed by Sykes that the owner had chosen the option of being uncontactable (by guests.) Our query was fielded by Sykes who, after two calls from us, contacted the owner who's answer was relayed back to us via Sykes. A rather long winded and frustrating process. Finally, as holiday property owners ourselves, we feel that our review is thorough, constructive, balanced and fair. Owners take note - it would be relatively cheap and easy to add those little touches and upgrade your property to 5 star status. On that basis, I would have no hesitation in recommending it to strangers and friend alike. Thank you.

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• Matthew - Verified booking

  We have been to this property before so we obviously like it which is why we returned.

  The location is amazing and the chalet itself is cosy and has a certain charm. However, there were 3 main issues on our arrival: - Cleanliness. It was not good. Cobwebs and dead insects everywhere, dirty toilet. We had to clean the whole place from top to bottom. I have no doubt that somebody had charged the owners to clean the property but frankly they are ripping you off. It was not clean at all and you don't go on holiday to clean. - Shower wouldn't work. A plumber was sent by Menai Cottages and the issue was water pressure. It was fixed fairly immediately. As we didn't arrive until quite late on our first day, however, it was essentially day 3 before it was sorted. - WiFi broken. The owner drove all the way from Kent to fix this, which seemed above and beyond. Thank you, Andy. Again, it was essentially day 3 of a 7 night stay when it was sorted. Finally, there is a hole/tear in the fascia/soffit to the rear of the chalet and something is nesting in there. The rustling at night did keep me awake at times. All in all... the location is amazing (I can't overstate this enough, it's stunningly beautiful), the owners are extremely helpful and the use of their Friends and Family pass absolutely invaluable. The children loved the activities on this quite brilliant site. The beds are comfortable and the kitchen and living room well enough equipped. However, the property just feels as though it needs a little more TLC and, whilst we had a great time together as a family, we were a little disappointed overall with the property itself on this occasion.

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• Dawn - Verified booking

  This is a truly lovely place.

  It feels that you are in the middle of nowhere but are not far away from all of the amenities and fun if you want it. The lodge is lovely and the outside seating is great and very substantial. The beds are very comfy, especially the main bedroom. Water pressure and showers perfect! The view is to die for. It is so very peaceful. I would definitely want to return. Just a few niggles, but nothing that would make me not book here again; the road is extremely bumpy with potholes on the national trust lane, we were surprised when we got there as there was a car parked on the drive next to the lodge and we thought the cleaner was still there, however, it was the tenants of the cottage below, this was not a problem but we were not told. There weren't many large cooking pans, but that sounds sad as there was a bbq and places to eat out, although there was some privacy if the cottage below was very near you could hear them, we were fine as there was a lovely young family there who also wanted privacy. Their little dog came into the lodge a few times, but we found that funny. However, we were warned by the owner about this and to keep logs on a lead. Overall an amazing place and perfect if you want to book both the cottage and the lodge!

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• Jamie - Verified booking

  I almost don't want to tell people how good this place is incase it's full all year and I can't get back there!

  What a fantastic place. The lodge is decorated beautifully, so light and fresh with everything you need and more! I had been looking for a place that had to tick a fair few boxes to accommodate my parents and our pooch, which wasn't easy but Sunstone lodge ticked every box and exceeded our expectations. With four adults and a dog we never felt on top of each other as there is plenty of space. A fantastic sized garden for the dog which is completely secure and gated so he had plenty of space to mooch about it in safety. Super clean, very well looked after, comfy sitting room, comfy beds, great showers and everything you need in the kitchen. Surrounded by so much wonderful wildlife and the best views of the beach and the coastlines. The furniture on the decking is super comfy you can sit and look at the amazing views for hours. There's lots to explore around the lodge and a coastal path on the doorstep. This really is a wonderful place to stay and I would recommend it to anyone. We've stayed in a lot of lodges but this is the first one we've found that will be going back to and we can't wait! Even the dog is a little sad we are back home. 5 stars

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